Download - What areas concern HR managers
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What areas concern HR managersWhat areas concern HR managersLabor shortages (retention, outsourcing)
Skill type shortages (technology, training)
Security & Privacy or security v privacy
Health care cost
Diversity & Benefits mix
Liability exposure
Accountability
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These are the traditional “outcome” These are the traditional “outcome”
measures for HR performancemeasures for HR performance Employee satisfaction
Turnover rate and cost – absenteeism
Unit labor cost
Cost per hire
Healthcare claim cost
HR overhead cost per employee
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HR Interventions that matterHR Interventions that matter
Self managed work teams and decentralization of decision Self managed work teams and decentralization of decision making as the basic principles of organization design making as the basic principles of organization design
Selective hiring of new personnel, diversity
Comparatively high compensation contingent on organization performance
Reduced status distinction and barriers, including dress, language, office design, wage differential across all levels (much earlier Peter Drucker said no more than 20 x difference between lowest paid and the CEO)
Extensive training
Extensive sharing of financial and performance data throughout the organization
Employment security
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HR interventions matter on what HR interventions matter on what outcome or performance measures outcome or performance measures
Labor productivity
Operational outcomes
Innovation
Sales (growth, industry norms, customer)
Profit (growth, ROE, ROA, industry, survival)
Goal accomplishment
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HR expenditures are an investmentHR expenditures are an investment
Not just measured against other HR investment, or
How our HR expenditures compare with industry averages for HR expenditure
But, fundamentally, viewed as an investment, how do resources devoted to HR compare with the return possible from alternative uses of those resources
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HR as competitive advantage: HR as competitive advantage: - the total scorecard- the total scorecard
- find and use as many as you can - find and use as many as you can
The HR revolution
Financial variables
Customer variables
Internal variables
Learning and growth norms and expectations