What Are We Actually Doing This Week?
Redesign the Hawaiian experience
for residents.
To intellectually identify with or vicariously experience of the feelings, thoughts, or attitudes of another
empathize: what?
1. immerse
2. observe
3. engage
empathize: how?
immerse
observe
engage
empathize: how?
immerse yourself in the situations and experiences your
user has
School examples: carrying water like Cambodians, sleeping outside like the
homeless, ….
immerse
observe
engage
empathize: how?
15
observe what your user is doing,how s/he is doing it,
and what prompted the behavior
immerse
observe
engage
empathize: how?
what is this person (or persons) doing?Notice what is happening both with the person and the context he/she is functioning within.
how are they doing it? pretend you are describing the picture to someone not looking at it.
why are they doing it this way? take a guess. start to form a story. then ask.
what :: how :: why
demo
1. seek stories
2. talk about feelings
3. ask “why”
empathize: how?
1. seek stories
2. talk about feelings
3. ask “why”
4. capture your findings
empathize: how?