Download - West Suburban Senior Services Presentation
West Suburban Senior Services
Lily Baik, Matt Baron, Max Hogan, Maddie Watkins, Ricky Wozniak
Final Proesentation
June 7th
Students Consulting for Non-Profit Organizations
Graphic Here
Agenda
• Our client and their transformation• The project
– Overview
– Adding Staff
– Contact Strategy
– Reporting Assistance
– In-Kind Donations
• Next Steps• Recommendation Overview
West Suburban Senior Services
Final Presentation– West Suburban Senior Services5/7/2013
West Suburban Senior Services is an agency that provides care to populations in need of support, and is going through a change in services.
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Case Managers
Old Procedure
Final Presentation– West Suburban Senior Services5/7/2013
•Adult Day Health Care•Caregiver Support
•Mental Health•Home Delivered Meals
Services
West Suburban Senior Services is an agency that provides care to populations in need of support, and is going through a change in services.
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Calls
Managed Care OrganizationsManaged Care Organizations
ReportsFunding
New Procedure
Show Up
Final Presentation– West Suburban Senior Services5/7/2013
One of the main challenges facing WSSS is the transitory and income-challenged lifestyles of their new clientele.
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Frequently move and
rarely register new addresses
Frequently move and
rarely register new addresses
May not have access to
landline phone
May not have access to
landline phone
May not read/speak
English, and find difficulty
responding
May not read/speak
English, and find difficulty
responding
Limited access to computers, and limited database with e-mail info
Limited access to computers, and limited database with e-mail info
Dilemmas with contacting this
population
Dilemmas with contacting this
population
Final Presentation– West Suburban Senior Services5/7/2013
In coming up with strategies for WSSS, it is also important to take into consideration their limited resources and staff.
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TimelineTimelineTimeline: Initial Contact, Partnering with MCOs, Building CommunityTimeline: Initial Contact, Partnering with MCOs, Building Community
SCNO worked with WSSS to create a plan to find interns and staff members to perform the initial round of contact.
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Recommending channels for WSSS to use in order to reach the clients was a fundamental part of the contact strategy.
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Text and Voicemail Examples:– Text: We can help you maintain
independence while being healthy. Quality free health care is accessible and here for you, call today for info.
– Text: Healthy families are happy families, doctors should be seen by everybody once a year. We can set up a free doctors visit for your entire family, contact us today.
– Voicemail: Hello, this is your reminder from WSSS that you have a doctor’s appointment tomorrow. Please call 708-547-5600 with any questions or concerns. Have a great day
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Developing cogent and persuasive messages will help ensure that the clients receive primary care from providers.
Final Presentation– West Suburban Senior Services5/7/2013
To track their calls and contact results, SCNO set up and developed guides for a free, simple, and modern database.
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•This database spreadsheet, powered by Google Drive, will:• Ensure that all contact info is kept up-to-date• Enable staff to access data from any computer connected to the Internet• Equip WSSS with ways of easily reporting to the MCOs on their progress
SCNO developed a timeline for the ideal projection of events and changes in WSSS’s future.
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SCNO recommends utilizing in-kind donation channels to alleviate the issues related to limited resources.
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5/4/2013