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Welcome To Training
Dan ToblerSr. Account Executive
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IP 3102 Business Phone Layout
8 Fixed Feature Keys
Handset Jack
Mute Key/Light
Volume Keys
3 Display Soft Keys
Speaker RedialConference TransferHold Hands FreeVoicemail VM Forward
Voice Mail Light
18 Flex-Keys
Dial Pad
Menu Driven Display
Full Duplex, Wideband Speakerphone
Directory Personal Speed DialSystem Speed DialCall Forward
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IP 3101 Basic Phone Layout
Voicemail KeyMute Key/Light
Volume Keys
3 Display Soft Keys
Voice Mail Light
4 Flex-KeysDial Pad
Menu Driven Display
Speaker
Directory Personal Speed DialSystem Speed DialCall Forward
Hold Key
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IP 3106 Cordless Layout
6 Fixed Feature Keys
TalkChannelConferenceTransferFeatureHold
Voice Mail Light
Volume Key
LCD Display
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3Com NBX Telephone Line
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Telephone Basics
>Making Calls— Dial 9
— Extensions – Same between sites
— Back – Soft Key (Lift handset to launch call)
— Placing Second Call
>Receiving Calls— Answer First Call & Additional Calls (Call Waiting)
— To Voice Mail
>Park and Park Pick Up (3102)
Park Park Key + Park ExtensionPark Pick Up Park Extension
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Telephone Basics
Transferring Calls— Supervised (consultative) vs. Blind Transfer
— To VM – via Tranfer to VM Button
>Conferencing Calls— Traditional (Consultative) vs. Blind Conference
>Hold
>Hands Free Talkback
>Voice Mail— Password 1234
— Set up first thing
— Follow menus
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Telephone Basics
>Directory
>Redial
>Moving Your Phone
>Voicemail Forward (Sophisticated Do Not Disturb)(3102)
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Clean Out Old Voice Mail
>Friday before you leave, please clear out your old voice mail messages.
>All current voice mail message will be off line Monday morning.
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Voice Mail
>Call Auto Attendant + # + Ext +Password
>Greeting Options— # to By Pass Greeting
— 0 Out to ____________
— 9 Personal Operator
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First Thing
>Set up your voice mail box.
Press Purple Voicemail Button
Establish a new greeting, password, and name
>Download Call Manager
http://000.000.000.000/Shorewaredirector/clientinstall
User Name = first initial last name
Password = changeme
Server = 000.000.000.000
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Call Manager Training
Call Manager Training
Operator Training
Agent Manager Training
Supervisor Training
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Important
Please clean out all of your voice mail messages from your existing system on Friday afternoon.
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Thank YouDan Tobler
Sr. Account Executive