Welcome to The Annual
GM's Meeting January 2014
Agenda
• Training Goal• Central Training Division Organization Chart• 2013 achievements.• 2013 Top Performers “Training Hours per Average. No. of
Employees”• 2014 Goals• 2013 Vs. 2014 training hours per average. No. of employees • 2013 Training activities Vs. 2014 Plan.
Training Goal
To develop our employees competencies to be able to achieve the company mission statement.
Competencies= Knowledge + Skill + Behavior
To ensure this: • Will send you a list of all 2012 and 2013 participants in the ETF to
avoid nominating them in 2014.
• Also, will send you the a list of all participants in the internal basic and supervisory training during the last 6 months in 2013 to avoid nominating them in the first 6 months in 2014
Corporate Training Division Organization Chart
Corporate Training Division
Regional Training Manager South Sinai
Training Coordinator
Regional Training Manager Red Sea, Luxor and North Coast
Training ManagerReplaced by Task force HR admin at Coraya since Nov
2013
Asst. Training Manager
Training Coordinator
Mid August 2013
Red Sea, Luxor & North Coast
2013 Achievements
Total Training AchievementMakadi
Hurghada = AQM + Ivory + Safaga
Upper Egypt = Luxor
Marsa Allam = MC JLV
Borg El Arab + North Coast (Seasonal)0
1000
2000
3000
4000
5000
6000
7000
5,825
2,1871,740
121
1,136
150489
5,481
2,683
1,358
69
1,103
138 105
No. of Staff By Destination
20122013
2013 Achievements
Total Training AchievementMakadi
Hurghada = AQM + Ivory + Safaga
Upper Egypt = Luxor
Marsa Allam = MC JLV
Borg El Arab + North Coast (Seasonal)0
10000
20000
30000
40000
50000
60000
44,014
19,558
10,205
415
10,454
777 2,605
51,740
23,946
12,085
227
13,960
525 704
Training Hours by Destination
20122013
2013 Achievements ETF
F&B Skills by AHLA
FO Skills by AHLA
HK Skills by AHLA
HACCP Skills by AHLA
Stewarding skills by AHLA
CHDT by AHLA
HACCP For Management by ETF
F&B For Management by ETF
Marketing is every body's job by ETF
Leadership for Management by ETF
Front Office for Management
Modern & Strategic Management0
20406080
100120140160180200
83
17
88 91
28
76
34 3845
37
0 0
177
40
127
169
60
95
18 14
33
70
1934
No. of Staff by Topic
20122013
2013 Achievements Johnson Diversey
Jaz Academy: J.D High level training for STW.
Jaz Academy: J.D New hire staff for STW
Jaz Academy: J.D High level training for H.K
Jaz Academy: J.D New hire staff for H.K0
20
40
60
80
100
120
140
14
35
18
4637
92
49
128
No. of Staff by Topic
20122013
2013 Achievements The Management Training Program
Name Position Hotel Start Finish Status Now Khaled Abdel Latif F&B Manager Oasis & Family 26/03/2012 14/01/2013 EAM SYM Makadi Club Mahmoud El Tobgy F&B Manager Crystal & Oriental 24/11/2012 14/01/2013 Dir. F&B Mirabel
Complex Ossama Moustafa RDM Oasis & Family 25/04/2013 01/07/2013 Finalized all required
training Mohamed Gouda RDM Saraya 25/04/2013 01/09/2013 Finalized and pending
English placement test Hossam Mohamed F&B Manager Saraya 15/09/2013 Ongoing Ongoing Ahmed Hassan Asst. FC Almaza Bay 26/12/2012 Still Pending Still Pending
Joseph Saad RDM Star 02/02/2014 Will Start as of Feb 2014
Management Training “2013”:
2013 Achievements Egyptian Chefs Association
Total ECA
Thai Cooking class with Thai expert by ECA
Fruit & Vegetable carving by ECA
Food Costing by ECA
Sauce Preparation by ECA
Sugar Magic Workshop in Hurghada by ECA0
5
10
15
20
25
30
35
4035
16
4 52 2 3
No. of Staff by Topic
20122013
http://www.egyptchefs.com/eTrainOnPremises.asp
New Topics introduced in 2013
2013 Top Performers “Training Hours per Average. No. of Employees “
Top
Perf
orm
ers Hotels 2013 Target 2013 Actual 2014 Target
Ivory 10 24 25Star 20 22 23Lamaya & Samaya 20 18 20Saraya 20 16 20Coraya 20 16 20SHTG & MWW & Palms 20 15 20Safaga 15 15 15Beach 20 13 20Sun & Marine 20 12 20Salaya & DEM 20 12 20Oasis & Family 20 11 20Club 20 11 20AQM 20 10 20Jaz Little Venice 10 5 10Luxor 10 2 10Almaza Beach Bay 8 2 5IBL Borg El Arab 10 0 5
South Sinai
2013 Achievements “Sinai”
Total Training Achievement
Zone APalace, Fanara, Lido, Il Mercato
Zone BMirable, Belvedere,
Sharks Bay
Dahab Taba0
500
1000
1500
2000
2500
3000
3500
2,926
1,617
1,038
18883
No. of Staff By Destination
20122013
2013 Achievements “Sinai”
Total Training Achievement
Zone APalace, Fanara, Lido, Il Mercato
Zone BMirable, Belvedere,
Sharks Bay
Dahab Taba0
5000
10000
15000
20000
25000
3000026,644
15,462
9,639
1,189354
Training Hours by Destination
20122013
2013 Achievements ETF “Sinai”
F&B Skills by AHLA
FO Skills by AHLA
HK Skills by AHLA
HACCP Skills by AHLA
Stewarding skills by AHLA
CHDT by AHLA
HACCP For Management by ETF
F&B For Management by ETF
Marketing is every body's job by ETF
Leadership for Management by ETF
Front Office for Management
Strategic Management
Modern Management0
20
40
60
80
100
120
140
160
180
53
5
48
169
5053
0
34
170
3019
0 0 2
17
0 0 1
No. of Staff by Topic
20122013
2013 Achievements Johnson Diversey “Sinai”
Total 2012 Johnson Diversey - Jaz Acad-
emy
Jaz Diversey Academy (H.K)
Jaz Diversey Academy (Kitchen Hygiene)
Total 2013 Johnson Diversey - Jaz Acad-
emy
0
20
40
60
80
100
120
140
160
180
161
63
34
97
No. of Staff by Topic
20122013
2013 Achievements The Management Training Program “Sinai”
Total Management Training for 2013:
Name Position Hotel Started Finished Status Now
Moustafa Amin RDM Mirabel Complex 24/06/2013 21/09/2013 completed
2013 Achievements Egyptian Chefs Association “Sinai”
Total ECA0
0.5
1
1.5
2
2.5
0
2
No. of Staff by Topic
20122013
http://www.egyptchefs.com/eTrainOnPremises.asp
2013 Top Performers “Training Hours per Average. No. of Employees “Sinai”
Top
Perfo
rmer
sHotels 2013 Targets 2013 Actual 2014 Targets
IBL Palace 12 23 24IBL Fanara 12 19 20IBL Lido 12 15 16Jaz Belvedere 12 12 15SYM Sharks Bay 12 12 15IBL IL Mercato 12 11 15Jaz Mirabel 12 10 15IBL Dahabeya 12 10 15SYM Sea Star 12 6 5
2014 Goals & Targets Vs
2013
2014 Targets “2 Regions”
1. More emphasis on the 30 EDT program2. Participating in 2 new courses will be introduced by ETF
(Customer Care + Green Hotel) mainly for South Sinai3. To achieve 2014 targeted number of training hours per
average number of employees as follows:
Red Sea, Luxor & North Coast
Beach Saraya Star
SHTG & Aquapark & Palms Ivory LuxorCoraya
Salaya & DEMJaz Little Venice
0
5
10
15
20
25
30
13
11
16
11
22
12
15
10
24
15
2 2
16
18
12
0
5
20 20 20 2021
20 20 2021
20
10
5
20 20 20
5
10
2013 Actual2014 Target
2013 Vs. 2014 training hours per average. No. of employees
2013 Internal Training Activities & 2014 Plan
Induction Program
Basics Of Behavior
Complaint Handling
Basic Communication skills and telephone handling
IQ for WOWing our guest
Interacting with guest & delighting them
Business Etiquette
Breakage Control0
102030405060708090
100
59
1610
6 8 10 8 7
90
18 20 19 21 18 20 17
2013 No. of Times2014 No. of Times
Basic Training for R&F
2013 Internal Training Activities & 2014 Plan
Building Supervisor
Advanced Communication
Staying Positive in the tough work environment0
2
4
6
8
10
12
14
3
5
3
11
10
13
2013 No. of Times2014 No. of Times
Intermediate Training for Supervisors
2013 Internal Training Activities & 2014 Plan
Advanced Business Writing
Time management & Delegation
Managing Conflict at the workplace
Motivation & People Model
Quality Management0
0.5
1
1.5
2
2.5
3
3.5
1
2
1
2
0
2 2 2 2
3
2013 No. of Times2014 No. of Times
Advanced Training for Executives and Management
“NEW”
2013 ETF Training Activities & 2014 Plan
0
2
4
6
8
10
12
7
10
8
43
6
1
4
12
1 10 0
76
7
4
2
7
2
7
2 2
01 1
0
2013 No. of Times2014 No. of Times
ETF Training
“NEW”
“NEW”
2013 JD – Jaz Academy Training Activities & 2014 Plan
JD New hired Staff for HK
JD New hired Staff for ST
JD High level Staff for HK
JD High level Staff for ST0
1
2
3
4
5
6
7
8
6 6
3 3
7 7
0 0
2013 No. of Times2014 No. of Times
Johnson Diversey – Jaz Academy
South Sinai
IBL PalaceIBL Fanara
IBL IL MercatoIBL Lido
Jaz Belvedere
SYM Sharks BayJaz Mirabel
IBL DahabeyaSYM Sea Star
0
5
10
15
20
25
30
26
20
1615
12 12
10 10
6
27
21
18
1615 15 15 15
5
2013 Actual2014 Target
2013 Vs. 2014 training hours per average. No. of employees
2013 Internal Training Activities & 2014 Plan
Induction Program
Communication
Int. with & Delight guest
Breakage Control
Basics Of Behavior
Complaint Handling
Service Excellence
Sexual Harassment0
5
10
15
20
25
30
18
43
7
43
2
9
24
9 9 9
12
9 9
18
2013 No. of Times2014 No. of Times
Basic Training for R&F
2013 Internal Training Activities & 2014 Plan
Advanced Comm.
Basic Supervision
Breakage Control
Leadership & 3 Cs
Types of Managers
Train the trainer
Goals & Action plans0
2
4
6
8
10
12
14
2
13
2 2
1
3
1
2
9
3
0
2
0 0
2013 No. of Times2014 No. of Times
Intermediate Training for Supervisors
2013 Internal Training Activities & 2014 Plan
Advanced Business Writing
Mid Management Program
Management Tips
Evaluating People
Time management & Delegation
Planning & Decision Making
0
1
2
3
4
5
6
7
8
9
10
0
8
1
5
0
8
2
9
1
9
2
9
2013 No. of Times2014 No. of Times
Advanced Training for Executives and Management
2013 ETF Training Activities & 2014 6 month Plan
0
2
4
6
8
10
12
23
10
3
1 1 1 10 0
2 21
2 2 2 2 2
0 0 0
2 2 2
2013 No. of Times2014 No. of Times
ETF Training
“NEW”
“NEW”
2013 JD – Jaz Academy Training Activities & 2014 Targets
JD New hired Staff for HK
JD New hired Staff for ST0
1
2
3
4
5
6
3 3
5 5
2013 No. of Times2014 No. of Times
Johnson Diversey – Jaz Academy
Any Questions?
Thank you for your attention