WELCOME TO SYMFONI ESM
The most experienced ServiceNow partner in Europe for all your
Enterprise Service Management initiatives.
Service Management - For The Entire Enterprise 2
IT`S ALL ABOUT THE
PEOPLE AND THE
CUSTOMERS
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PRESENT IN THE NORDICS & BENELUX
6 COUNTRIES
100 EMPLOYEES
350 IMPLEMENTATIONS
FINLANDHelsinki
SWEDENHelsingborg
NORWAYOslo
DENMARKCopenhagen
BENELUXUtrecht
Mechelen
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SYMFONI ESM’S KEY TO SUCCESSSuccess factors to drive future performance
EXPERIENCED PROFESSIONALS WITH MARKET LEADING PRODUCTS
SUPPORT AND TRAINING
LONG TERM CUSTOMERS
PACKAGEDSERVICES
SCALABLEPLATFORMS
STRONG BRAND RECOGNITION
Service Management - For The Entire Enterprise 5
OUR CUSTOMERS & PARTNERS
SELECTED CUSTOMER OVERVIEWSymfoni ESM has a large portfolio of global enterprise customers
BENELUX NORWAY & SWEDEN FINLAND DENMARK
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OUR PARTNERS
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WHY DID SYMFONI SELECT TO OFFER SNOW?
Compliments our strong ESM offering. We can integrate Snow to ESM and build
comprehensive SAM setups
Leading SAM provider with 60+% growth year on year. Excels in areas that are
missing in service management tools, even ServiceNow
Dedicated software recognition & entitlement + reporting
Focus on license usage > optimization
Advanced modelling and repository for software agreements, which no ITSM tool can do
Typical savings for Snow users: hundreds of euros per workstation on average –
strong ROI potential
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Plan
•Requirements
•SW Portfolio
Purchase
•Contracts
•Procurement
Use
•Distribution
•Automation
Govern
•Upgrades
•Lifecycle
Remove
•Remove
•Recycle
SW ASSET LIFECYCLE
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- (IT) Service Management- IT Operations Management- Self Service- Overall configuration - CMDB- Large user base including end users
-
- Software inventory & control- Software recognition and normalization- Software license contracts & entitlement- Stand alone or integrated to eg. ITSM- Smaller user group, dedicated to SAM
-
THE BIG PICTURE – BEST OF BREED
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Contract Management
License Optimization
Approvals
Service Desk
Service Catalog
END TO END SAM USING SNOW AND SERVICENOW
Service Management
Deployment/ Removal
RequestFulfillment
License Management
SW/HW Recognition
DemandManagement
Procurement
CMDB Devices
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How do we do it in practice?
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END USER SW CATALOGUE & REQUEST FULLFILMENT
• One centralized portal for all end users’ needs (incidents, knowledge, requests)
• Sofware catalog published based on the software master information (from Snow)
• Different users or user groups may have different software available
• Approval workflows configured for items that require approvals before actually landing on the license manager’s or procurement’s table
• Automation of chosen / routine / commodity deployments and removals
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COCKPIT FOR MANAGING ALL SOFTWARE ASSETS
• Snow provides a centralized view into all aspects of software assets, installations, agreements and current compliancy at all needel levels
• Snow License Manager offers great potentials for cost saving and minimizing the unwanted audit consequences
• The computers and mobile devices are inventoried too. Snow inventory can equally be used for maintaining and providing this kind of information also externally (CMDB)
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CENTRALIZED CONTRACT MANAGEMENT
• Snow supports modelling any type of software, hardware and service agreements
• Upgrades, extensions, deadlines etc. can be centrally reflected in the contracts and alerts are generated based on configured triggers
• License managers or other people in similar role specialize into maintaining the contracts
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SOFTWARE USAGE TRACKING AND OPTIMIZATION
• Inventorying daily when each user has used each installed software
• Unused licenses are found and can trigger actions: notifications, removal. The same can be done for blacklisted applications.
• This enables a better utilization by allocating to correct users for the licenses, and also more accurate agreement volumes when renewing the contracts etc.
• Continuous readiness and preparation for audits
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SNOW - SERVICENOW INTEGRATION
• There is a standard plugin (update set) that enables integration of certain asset data transfer from Snow to ServiceNow eg. Software instances
• Symfoni can also enable transferring a wider set of data using the Snow API
• Scope of the integration is decided case by case, and it can be later expanded
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INVENTORY DATA COLLECTED FROM 3RD PARTY SOURCES
ITSM SOLUTIONS
ACTIONABLE INTELLIGENCE
• Snow enables inventorying and normalization of both SW and HW information, and collecting data from a variety of 3th party inventory sources
• When Snow is in use, it can be used for consolidating and normalizing all CMDB data including mobile devices
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SUPPORTING THE SERVICE DESK WORK
• The Snow inventoried – almost real-time -normalized detail level software installation data per computer and user is useful information to the service desk in some cases
• This data can be transferred and maintained through the Snow –ServiceNow integration
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SOFTWARE AND TECHNOLOGY LIFECYCLE AND
TRANSITION PLANNING• The software and hardware asset related
information from Snow can be used for architecture and portfolio planning in ServiceNow
• A strong tool for this is Unified Portfolio Manager, which is a ServiceNow custom application running on the ServiceNow platform and re-using the CMDB data
• Among other things this solution contains asset lifecycle information, which can be used for future planning and scenario work
Enterprise Cloud
Cloud Management
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