Agenda
• General Questions and Announcements• Introduction• Define Communication/ Questions and Answers• Identify Communications Problems to Avoid/
Questions and Answers• Identify methods for handling resistance to
change/ Questions and Answers• Recap• Unit Assignment Q & A• Conclusion of Seminar
Introduction
• The ability to communicate effectively is fundamental to a manager’s success.
• Communication concepts and practical guidelines are available to improve communication skills.
• Communication occurs through various channels, each with advantages and disadvantages.
• Managers have the task of motivating people to keep changing in response to new business challenges.
Define communication:
-How would you define communication? -What is the difference between one-way and two-way communication?
Communication
• Communication - the transmission of information and meaning from one party to another through the use of shared symbols
• One-Way Communication - a process in which information flows in only one direction - from the sender to the receiver, with no feedback loop
• Two-Way Communication - a process in which information flows in two directions - the receiver provides feedback, and the sender is receptive to the feedback
Interpersonal CommunicationPitfalls
• Perception - the process of receiving and interpreting information
• Filtering - the process of withholding, ignoring, or distorting information
Tactics to enhance effective communication:
Verbal Behavior
Nonverbal Behavior
Accurate Interpretation
Comprehension
Design of Message
Verbal Behavior
• Clear, slow speech. Enunciate each word. Do not use colloquial expressions.
• Repetition. Repeat each important idea using different words to explain the same concept.
• Simple sentences. Avoid compound, long sentences.• Active verbs. Avoid passive verbs.
Nonverbal Behavior
• Visual restatements. Use as many visual restatements as possible, such as pictures, graphs, tables, and slides.
• Gestures. Use more facial and appropriate hand gestures to emphasize the meaning of words.
• Demonstrations. Act out as many themes as possible.
• Pauses. Pause more frequently.
• Summaries. Hand out written summaries of your verbal presentation.
Accurate Interpretation
• Silence. Do not jump in to fill the silence.
• Intelligence. Do not equate poor grammar and mispronunciation with lack of intelligence
• Differences. If unsure, assume difference, not similarity.
Comprehension
• Understanding. Do not just assume that they understand
• Checking comprehension. Have colleagues repeat their understanding of the material back to you.
Design• Breaks. Take more frequent breaks.
• Small modules. Divide the material to be presented into smaller modules.
• Longer time frame. Allocate more time for each module than you usually need for presenting the same material to native speakers of your language.
Motivation
• Encouragement. Verbally and nonverbally encourage and reinforce speaking by nonnative-language participants.
• Drawing out. Explicitly draw out marginal and passive participants.
• Reinforcement. Do not embarrass novice speakers.
• Identify methods for handling resistance to change
-In your opinion, do you think that people are generally resistant to change?
-What are some factors that impact a person’s degree of acceptance to change?
Approaches to Encourage Cooperation
• Education and communication• Participation and involvement• Facilitation and support• Negotiation and rewards• Manipulation and cooptation• Explicit and implicit coercion
Managers must lead change.
Recap
• In this seminar, we have discussed:
-Define Communication/ Questions and Answers-Identify Communications Problems to Avoid/ Questions and Answers
-Identify methods for handling resistance to change/ Questions and Answers
Assignment Questions and Answers
There are four graded assignments in Unit 9. However, after participating in this seminar, there are only three remaining. They are:
1.Quiz
2.Discussion
3.Dropbox Homework Assignment
Are there questions concerning how you are expected to complete and submit these assignments?