Download - Webinar 3-12-2013 Comptel, Analytics
1 © Comptel Corporation 2013 JOINT CONFIDENTIAL
Drive Operational Intelligence for Telco with Convergent Mediation & Machine Learning Analytics Veli Kaukomaa | Solution Manager | Comptel Corporation
© Comptel Corporation 2013 JOINT CONFIDENTIAL
Agenda
Telco Under Constant Change & Disruption
Intelligent Operations Case Study
Benefits & Conclusions
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With the Introduction of New Technologies and New Competition, Telco Is under Constant Change
Exploding number of
digital events
Competition for customers
New technology
and innovations
Telco systems penetrating other business domains
Capacity growth and OTT application
innovation
LTE, 4G, IMS combined with
legacy technologies
Data and services become The Business
Analytics in business optimisation
Cloud and SaaSBig Data and Hadoop
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New Challenge & Opportunity for Operations
Telco disruption creates new technology innovation
With increasing complexity and data volumes, how to cope with business critical operations?
Complexity increases in IT and network with constant changes
Increasing amounts of data is created from various systems
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The Customer
The Customer• Innovative quad-play service provider group in Europe,
which recently launched new value added services in entertainment and banking
• Well established CSP with 4+ million subscribers
• Operating in multiple countries in the region
• Has recently introduced LTE capabilities
• Comptel Convergent Mediation customer for 10+ years. Upgraded to Comptel Convergent Mediation Release 6.5 to benefit from the platform’s enhanced performance and scalability
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Challenges to Operations from Constantly Changing Environment
Network faults causing bottlenecks in billing process
Corruptions in network elements causing faulty CDRs No means to predict fault situations
Time consuming ad-hoc requests and issues Multiple time consuming ad-hoc requests coming to mediation department from various stakeholders
Custom scripting and paralysis with analysis
Finding the right information at the right time
With abundance of log data coming from various systems, difficulties to find what is relevant for decision making
Low visibility into capacity utilisation and planning
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Comptel SolutionArchitecture & Key Features
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Networkelements
Networkelements xDRsxDRs
Comptel Convergent Mediation
Enriched xDRs
Enriched xDRs IT/BSSIT/BSS
Data storage and analysis
engine
Audit logs
Key features
• Visual analysis tool for analysing xDR processing anomalies
• Machine learning driven, automated detection of deviations
Comptel solution
Key features
• Drill-down into data insights and forecast of service usage vs. available capacity
• Plug’n’play integration to existing Comptel Mediation
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Operator could immediately notice suddenly increasing usage trend with analytics by comparing observed vs.
predicted transactions values, helping them in capacity planning
Forecasted values of next day transaction
volumes were derived by applying machine
learning logic
Example Insights
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Example Insights
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By manual inspection of the stream
level transactional data, nothing seemed to be
out of ordinary…...however, machine learning enabled anomaly detection
highlighted that issues are found on the
node level, due faulty update of a specific CRM lookup
table
Background: Stakeholders from revenue assurance department were claiming that some of the records were abnormally filtered
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Example Insights
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The operator could notice a sudden drop of network element transactions and immediately act upon the failure
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Example Insights
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With the help of drill-down functionality, operator could notice the large number of rejected MMS records due to e.g. missing device settings, worth of approximately
300.000€ in revenue
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The Customer Benefits
Help your stakeholder departments with insights derived from mediation layer
Predictive forecasts enable pre-emptive measures to prevent errors
Less manual custom SQL/shell scripting, more time to detect and fix real issues
Easy to use, automated visual data discovery
Get warned before the accident happens
Satisfy stakeholder needs with
faster insights
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Conclusions - Driving Operational Intelligence for Telco with Convergent Mediation & Machine Learning Analytics
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Smarter and more proactive decisions
Real-time insights of the technology and business
Enrichment and predictions based on data from network and IT
Empowering data insights with machine learning
Turning data into actionable information
Real-time insights
15 © Comptel Corporation 2013 JOINT CONFIDENTIAL
Thank You
Veli Kaukomaa | Solution Manager | Comptel [email protected]