Download - WALK-IN BEHAVIORAL HEALTH SERVICES
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WALK-IN BEHAVIORAL HEALTH SERVICES
Frederick Memorial Healthcare System
Mental Health Association of Frederick County
Presented to the CHRC Western Maryland Regional Forum
September 29, 2014
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BACKGROUND 2002 – Mental Health Association’s
Strategic Plan 2006 – Frederick Mental Health
Provider Council Survey of Need 2011 - State Health Improvement
Plan, Goal #34 2012 – Local Health Improvement
Plan May 2014 – ‘Soft’ Opening of Service
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BACKGROUND (con’t) Funded by CHRC, Core Service
Agency, Frederick Memorial Healthcare System
Open 50 hours/week, 7 days/week
Staffing: LCSW-C Director, Crisis Specialists, Evening Receptionist
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GOAL: REDUCE ‘INAPPROPRIATE’ BEHAV IORAL HEALTH ED VISITS
Analyzed behavioral health ED visit discharge codes
Determined which patients could have been served elsewhere
Expressed this number as percentage of total behavioral health ED visits
59% of behavioral health ED visits potentially ‘inappropriate’
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EXPERIENCE TO DATE
0
5
10
15
20
25
Walk-in Clients by Month2014
Clients Total 81
Additional Visits Total 14
Total Visits 95
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EXPERIENCE TO DATE
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EXPERIENCE TO DATE
3% 5%
10%
15%
27%
10%
21%
6% 3%
Clients by Age0-12 years
13-17 years
18-24 years
25-29 years
30-39 years
40-49 years
50-59 years
60-69 years
70-79 years
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EXPERIENCE TO DATE
0
5
10
15
20
25
Client Visits by Day of Week
Total Client Visits
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EXPERIENCE TO DATE
0
5
10
15
20
25
30
9am
10am
11am
noon
1pm
2pm
3pm
4pm
5pm
6pm
7pm
8pm
Client Visits by Hour of Day
Clients by Program Hours
Clients Who Returned During Program Hours
Clients Who Did Not Return
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FMH’S EXPECTATIONS Ensure that mental health patients receive
the right services at the right location Coordinate with community partners to
maintain the wellness of our mental health patients
Increase resources available to these patients
Know that MHA is providing a level of service to these patients that is appropriate based on their needs
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“It’s great to have something so accessible. The idea of going to a big hospital was too much. This was like going to a friend’s house.”
---Walk-in Client