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Source: Word of Mouth Marketing Association, 2011
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Source: Netpromoter.com
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Source: Accenture Innovation Survey, 2009
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ReaSON #1OuR CuStOMeRS lOVe uSa h nd of h dy, mony ks. W hp
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H&E Equipment
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British Colonial Hilton Nassau
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RSC Equipment Rental
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Hospitality Industry
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Northern Illinois Mack
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ReaSON #2OuR CuStOMeRS lOVe uS
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Trucking Industry
“sg Wldwd
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Trane
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ReaSON #3OuR CuStOMeRS lOVe uS
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Milton CAT
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Multi-location Director,
Towne Properties
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RSC Equipment Rental
“sg Wldwd g
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Image Hospitality
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ReaSON #4OuR CuStOMeRS lOVe uS
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cins’ sff. th mks hir csomrs pry hppy.“W vy lvl ply,d w lg
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Hospitality Industry
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Grand Geneva Resort
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Trane
ReaSON #5OuR CuStOMeRS lOVe uS
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Smiley Brothers Inc.
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Hospitality Industry
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Manager,Towne Properties
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Extended Stay Hotels
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ReaSON #6OuR CuStOMeRS lOVe uS
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“i v jyd d vy
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Hospitality Industry
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Cashman Equipment
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High Hotels Limited
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North Street Properties
“t xp i v d w
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SeaCrest OceanFront Hotel
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How Dos thisappy o Yo?
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f 2000 2005, p
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by 10 to 1.
Customer experience
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businesses in 2012. t
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Sources: Business Week, October 2007. Marketingprofs.
com, April 2012. Word of Mouth Marketing Association,
2011.
Why Dos this Mr o YorCompny?
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