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VERIZON WIRELESS AS A LEARNING ORGANIZATION
Bellevue University
Javon Annie Oh, MSM 620
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AGENDA
Marni Walden What is a Learning Organization Why Change is Necessary Learning vs. Training Examples of VZW as a Learning
Organization Goals and Challenges Leadership Development
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VERIZON WIRELESS EVP & COO
Marni Walden Executive Vice President and Chief
Operating Officer 20 years experience in the wireless industry Area President Vice President and Chief Marketing Officer
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LEARNING ORGANIZATION
“A learning organization is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights” -David A. Garvin
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CHANGE IS NECESSARY
“If the rate of change on the outside exceeds the rate of change on the inside, the end is near.” - Jack Welch
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TRAINIG VS. LEARNING
Training – InstancesProduct or ProcessBeginningEndDone
Learning – On goingCultureAppling SkillsBusiness Better
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VERIZON WIRELESS
VLSS
Verizon Lean Six Sigma 1
NPS
Net Promoter Score2
Ideas at Work
Get ideas from employees. 3
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GOALS & CHALLENGES
GOALSDeliver shareholder value
Grow Revenue Cost Structure Satisfy customers
CHALLENGESEmployees
Commitment Engagement
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LEADERSHIP DEVELOPMENT
Execution Think
BroaderStrategic
Communication Innovation
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Closing