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Chapter 3 1
MA. STELLA M.FRIASMME
Prof Jo B. BitonioME 217 HBO
Values, Attitudes, and Job Satisfaction
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Chapter 3 2
The Importance of The Importance of ValuesValues
JudgmentJudgment ContentContent
IntensityIntensityStabilityStability
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Chapter 3 3
Values–Basic convictions about what is important to the individual
–They contain a judgmental element of what is right, good, or desirable
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Chapter 3 4
Types of Values
TerminalTerminalValuesValues
TerminalTerminalValuesValues
InstrumentalInstrumentalValuesValues
InstrumentalInstrumentalValuesValues
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Chapter 3 5
Unique Values of Today’s Workforce
CareerStage
Entered theWorkforce
ApproximateCurrent Age
Dominant
Work Values
1. Protestant
2. Existential
3. Pragmatic
4. Generation X
Mid-1940s toLate 1950s
1960s to Mid-1970s
Mid-1970s toMid-1980s
Mid-1980sthrough 1990s
60 to 75
45 to 60
35 to 45
Under 35
Hard working; loyal to firm; conservative
Nonconforming; seeksautonomy; loyal to self
Ambitious, hard worker;loyal to career
Flexible, values leisure;loyal to relationships
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Chapter 3 6
Values Across CulturesValues Across CulturesValues Across CulturesValues Across Cultures
Power Distance
Individualism or Collectivism
Quantity or Quality of Life
Uncertainty Avoidance
Long-Term or Short-Term
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East and SoutheastAsian Values
North America •East and Southeast Asia
Networked relations:based on self-interest
Guanxi relations: based on reciprocation
–Relationships viewedwith immediate gains
Relationships meant to be long-term and enduring
–Enforcement relies oninstitutional law
–Enforcement relies onpersonal power andauthority
Governed by guilt(internal pressures onperformance
–Governed by shame(external pressures onperformance
Chapter 3 7
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Attitudes
• Positive or negative feelings concerning
objects, people, or events.
Less stable than values
Chapter 3 8
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Chapter 3 9
What Are Attitudes?What Are Attitudes?
• Cognitive component
• Affective component
• Behavioral component
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Chapter 3 10
Types of AttitudesTypes of Attitudes
• Job satisfaction
• Job involvement
• Organizational
commitment
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Chapter 3 11
Importance Importance of the Elementsof the Elements
Importance Importance of the Elementsof the Elements
CognitiveCognitiveDissonanceDissonanceCognitiveCognitive
DissonanceDissonanceDegree ofDegree of
Personal InfluencePersonal InfluenceDegree ofDegree of
Personal InfluencePersonal Influence
RewardsRewardsInvolvedInvolvedRewardsRewardsInvolvedInvolved
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Chapter 3 12
Attitude-Behavior RelationshipAttitude-Behavior Relationship
• Importance
• Specificity
• Accessibility
• Social pressures
• Direct experience
Moderating VariablesModerating Variables Behavioral InfluenceBehavioral Influence
High
Low
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Job Satisfaction andEmployee Performance
Satisfaction Affects
–Individual Productivity–Organizational Productivity–Absenteeism–Turnover–Organizational Citizenship Behaviour
Chapter 3 13
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Chapter 3 14
Attitudes and Workforce Attitudes and Workforce DiversityDiversity
DiversityDiversityTrainingTraining
VolunteerVolunteerWorkWork
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Chapter 3 15
Measuring JobSatisfaction
SingleSingleGlobalGlobalRatingRating
SummingSummingup Jobup JobFacetsFacets
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Chapter 3 16
ProductivityProductivityProductivityProductivity
AbsenteeisAbsenteeismmAbsenteeisAbsenteeismm
TurnoverTurnoverTurnoverTurnover
JobJob
SatisfactionSatisfaction
and Employeeand Employee
PerformancePerformance
JobJob
SatisfactionSatisfaction
and Employeeand Employee
PerformancePerformance
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Job Satisfaction andEmployee Performance
Satisfaction Affects
–Individual Productivity–Organizational Productivity–Absenteeism–Turnover–Organizational Citizenship Behaviour
Chapter 3 17
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Chapter 3 18
Responses to Job Responses to Job DissatisfactionDissatisfaction
Destructive
Active
Passive
Constructive
Exit Voice
Neglect Loyalty
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Summary andImplications
• Values strongly influence a person’s attitudes.
• An employee’s performance and satisfaction are likely to be higher if his or her values fit well with the organization.
• Managers should be interested in their employees’ attitudes because attitudes give warning signs of potential problems and because they influence behaviour.
Chapter 3 19
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Chapter 3 20
Thank you