Vacancy Rate?
Need Nurses?
Want Leaders to work as a team?
Nurses Retiring estimated over 555,000
Nurse Jobs being added over 574,000
Nurses needed between 2012 and 2022
over 1.1 Million
Source: U.S. Dept. of
Labor, Bureau of Labor
Statistics
Located in New Bern, NC
350 bed, multi facility health system
Serves the five-county Coastal Carolina region
2300 employees
Almost 500 Volunteers
On June 4th, 1903, Josephine Burton of Craven County became the first Registered Nurse in North Carolina and therefore the first Registered Nurse in the United States
Colonial capital of North Carolina in 1770
Birthplace of Pepsi-Cola," 1st known as "Brad's Drink."
1. Describe successful strategies to help reduce nurse vacancy rates
2. Three (3) strategies to streamline hiring process
3. Identify the impact Manager and Peer Behavioral interviewing has on employee selection and retention
4. Identify three (3) ways to maintain integrity of Manager and Peer behavioral interviewing
5. Analyze the impact this process has had on CarolinaEast Medical Center
Increase number of
nurses
Improve patient and
staff satisfaction
Increase staff
involvement
Increase retention
Decrease turnover
Decrease risk for
adverse outcomes
Large academic center visits local
University and Community College
All graduates offered jobs – No interview
required
60 open RN FTEs based on budgeted
ADC of 184
Currently ADC running 220 = @ > 130 RN
vacancies
Nursing and HR
Executives
brainstormed
College Visit
University Visit
Career Fair
Marathon interview
day!
Hardwired
Over 600 staff trained
Decrease turnover rate
Not willing to compromise
www.studergroup.com/resources/learning-lab
0
2
4
6
8
10
12
14
16
2014
2016
14.7%
2.4%
Pe
rce
nt
90 Day Turnover Rate Since Implementation Behavioral Interviewing
New Bern Riverfront Convention Center
Over 30 Clinical Managers
Over 30 Peer Nurses
2 HR recruiters
Nursing and HR Executives and CEO
HR screening determined 4 areas of interest/fit
Built interview teams to match applicants interest
Manager and Peer groups assigned by interest
Give me an example on a previous job where you have made a difference in someone’s life.
Describe a time when you realize you needed to make an improvement in your communication skills. What was the situation and how did you manage it?
Tell me about a time when you had to solve a problem with very little guidance or direction.
Tell us a mistake you made and what did you do once you became aware of it?
Tell me about a time when you have worked well as a team. What you did to make the team better?
Tell me a time when you used time management to improve your productivity/ How did you establish priorities?
Tell me about a time that you dealt with a patient that was not satisfied. How did you interact? What did you do?
Do you describe yourself as a leader or a follower and why? Describe a time you were put into a leadership role.
Give me an example of a time in which you had to make a decision quickly.
Describe a time when you had to analyze a problem and generate a solution. What was the result.
Describe what a good work environment looks like to you. Give an example of how you have contributed to that work environment.
Give me an example of a situation on a previous job where you took care of something without being told to do so.
How did the best supervisor motivate you
to perform well? Why did that method
work?
What value would you bring to our
department?
What questions do you have for us?
24 Hour Snapshot:
› 42 RNs Interviewed
› 38 RNs Offered
› 35 RNs Hired
All while upholding the integrity of the
Manager and Peer Behavioral Interview
process
We realized that not all New Grad Nurses would be available to interview on the single selected day
We scheduled another date to repeat process on Hospital campus
Hired 13 more New Grad Nurses using same process
Realized this process could work for experienced nurses and staff as well
Evaluated workflow of applicant tracking system(ATS)
HR Interviews/Screens Candidates
Multiple Nurses interview on single day
Interview with group of managers from areas of interest
Interview with multiple peers from areas of interest
Facility tour
Candidate and Peer Matching occurs
Offers go out same day
48% increase in # of RNs Hired May – July
2016
Improved Hiring Process.
Process can be implemented in other
areas of the organization.
Maintaining the Behavior manager and
peer interview process is imperative.
Successful strategies to help reduce nurse vacancy rates› Maintain the integrity of Behavioral Manager and
Peer Interview Process
› Streamline the hiring process
› Look for black holes in ATS
Implementation of three (3) strategies to streamline your hiring process› Early HR screening
› Collaborative approach between Human resource and Clinical Nurse Managers
› One day hiring process to include human resource recruiters, managers, staff nurses, and tour
› Twenty-four hour offer turn-around time to HR
The impact Manager and Peer Behavioral interviewing has on employee selection and retention
Identify three (3) ways to maintain integrity of Manager and Peer behavioral interviewing› Increase the pool of quality trained nurses for
interviewing
› Hospital complexes interview perspective applicants interested in their area
› Standardized questions from data base for all interviews
Identify three (3) ways to maintain integrity of Manager and Peer behavioral interviewing› Increase the pool of quality trained nurses for
interviewing
› Hospital complexes interview perspective applicants interested in their area
› Standardized questions from data base for all interviews
2015 verses 2016 hiring rates
Decreases employee turnover
Increase retention
Improve clinical outcomes
Decrease recruitment and hiring cost
Create and sustain a culture of high performance