Download - Ux @ NICE enterprise
Integrating UX into an Enterprise Organization
Ran LironUX Lead, NICE Enterprise
And also• UX mentor at Google’s Launchpad
• Lecturer at Shenkar
The Challenge
Agile
1
Continuous Detailed Design
Sprint 1Start
Sprint 2Start
Week 1 Week 2 Week 3 Week 1
Building upon a Clear Roadmap
Sprint 1Start
Sprint 2Start
s1
Planningfor Sprint 2
Detailed UXfor Sprint 2
Detailed PMRequirementsfor Sprint 2
High Level PMRequirementsfor Sprint 2
Sprint 2 UXSuccess Criteria
Week 1 Week 2 Week 3 Week 1
High Level PMRequirementsfor Sprint 3
Sprit 0 is essential!
Sprint 0Start
3-9 Weeks
Defining the vision:User definition, research,
main use cases, product roadmap, and success criteria
Alignment(A.K.A. the “same same but
different” problem)
2
There is more than one (correct) way to skin a cat
Different application, same issues –
Tables, popups, pagination, date range picker, etc.
The problem: We kept reinventing the wheel
We should use unified, consistent,and well thought-through methods
How: A collection of UX design patterns
Title & a short description
When to use
When not to use
Usage guidelines
Alternative controls
And also…
Visual design (Style guide, graphic assets)
Development references
The design pattern structure
What: Design pattern structure
What: Design pattern structure
What: Design pattern structure
>
What: Design pattern structure
2nd iteration: grouping the patterns into categories
2nd iteration: grouping the patterns into categories
Local feedback (i.e. – @Israel) from PMs & R&D
Remote groups had some issues with the guidelines implementation
Feedback
” it is saving development time...(ensuring) very high quality of our products”
“A reference implementation of all of these widgets in action would be far more useful "
3rd iteration: Live Gallery
Usability Testing
3
Validate our solutions –
Ensure that we are providing an effective,
efficient and pleasant user experience.
The Need
Test early and test oftenPreferred timing: Before development
Effective timing: Anytime
Tip #1
Nothing is more convincing than one’s own observations, therefore…
UXers:Invite PMs & R&D to front-row seats at the tests
PMs & R&D:Make the time to participate!
Tip #2
Understand Your Users
4
Meet the Users (A.K.A. “Contextual Inquiries”)
Feedback from Our Product Directors
“This is extremely important observation...we can learn from it and use it as a baseline for improvement”
“This is very good and important…I will share the PPT with my team”
UX-it Day
5
“All Aboard the UX Train!”
A single day dedicated to working together with R&D on UX improvements, gaps & bugs
UX-it Day
Setting Goals
Picking Tasks (Literally)
Working Together!
Improved UI implementation
Focus on user experience and winning together
FUN!
UX-it Day: Added Value
Bottom Line
Sprint 0
UX pattern & guidelines
Usability testing & user observations (whenever possible)
And the bottommost bottom line…
Methods for Effective UX
Generating a great user experience
in large organizations requires that
everyone –
Product, R&D and QA – take an
active part in the user experience
design.
Bottommost Bottom Line
