Download - UTS Library
UTS Library
Survey for chocolate
Semi structured interviews & observations
Results• Students want easy access to electric outlets
• Noisy & quiet areas should not be collocated
• Students like privacy and a sense of personal space• Love being around books
• Students use different zones for different purposes
• High book use on the quietest floors, which are seen as the serious study floors
• High number working in pairs.
New Library 2019/20
http://libraryjuiceacademy.com/courses.php
Service Design
Observations
Survey for chocolate reprise
Results• Chairs need to have back support
• Most students come to the library to study quietly and alone.
• Single desks/carrels heavily used
• Want access to kitchen facilities eg hot water & microwave
• Using multiple devices – 14%
• Added built in phone booths to new library
Reference Services Review16
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692
6001
1591
8
1496
6643
1831
1551
1
1558
6764
1819
1366
9
2496
7344
1796
7449
1248
4002
998
0
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18000
RHD Refchatter Rovers Reftrakcer
Total client enquiries per service, per year.
2014 2015 2016 2017 Projected 2017 (June)
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Self servicekiosks
https://www.promptcloud.com/blog/web-data-extraction-for-chat-bots
Chatbot!
15
Whole of building approachto service delivery
Thank you!