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Using @Twitter Effectively
Using @Twitter Effectively
@DavidGerzof9.16.2013
@DavidGerzof9.16.2013
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Social Media is OldSocial Media is Old
Technology is NewTechnology is New
@DavidGerzof
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Social Vs. traditionalCommunication
Social Vs. traditionalCommunication
Traditional media: one-wayMarketing by interruption & intermission
Social media: two-wayMarketing by permission
@DavidGerzof
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VernacularVernacular
@Handle
#Hashtag
.DotHack
DM
Follow / Followers
Following
Flame
Mention
RT & MT
Trends / Trending
Tweet
URL shortener
@DavidGerzof
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Understanding TwitterUnderstanding Twitter
Why 140 Characters?
Facebook vs. Twitter Time & Place vs. Ideas
Search.Twitter.com
@DavidGerzof
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Main Uses for TwitterMain Uses for TwitterConnecting with: customers, consumers, constituencies
Community building
Customer support
Research - Always-on focus group
Sales & promotion
Information sharing
Branding
Search
@DavidGerzof
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How Some People You May Know Use TwitterHow Some People You May Know Use Twitter
@DavidGerzof
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US Twitter UseUS Twitter Use US Twitter currently stands at 18% US Twitter currently stands at 18%
@DavidGerzof
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Getting StartedGetting Started
Choose the right handle
Set up your Twitter page
Have an engaging description
Brand your background
Upload a profile picture
@DavidGerzof
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HootSuiteHootSuite
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Sample Twitter PageSample Twitter Page
@DavidGerzof
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SO YOU HAVE A TWITTER PAGE, NOW WHAT?
SO YOU HAVE A TWITTER PAGE, NOW WHAT?
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PLAN
IMPLEMENTMEASURE
EVALUATE
RUN A “CAMPAIGN”RUN A “CAMPAIGN”
Goals &Objectives
@DavidGerzof
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PLAN
IMPLEMENTMEASURE
EVALUATE
@DavidGerzof
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Determine who to follow
Listen, set up listening posts
Rules of engagement
Content calendar
Timing
Voice and message
PLAN
@DavidGerzof
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Follow the Right PeopleFollow the Right People
Start with Twitter recommendations
People whose opinions matter to you
Leaders
Colleagues
Friends
Influencers
@DavidGerzof
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Discover the Right People to Follow
Discover the Right People to Follow
Listen a lot - twitter can be your always-on, giant focus group
Listening
Use Twitter Search for keywords
Track Hashtags
Influencers of your Influencers
@DavidGerzof
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Rules of EngagementRules of Engagement
Have a policy that works for you
Make sure everyone knows it
Stick to your rules
@DavidGerzof
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Tweets & Timing Tweets & Timing
Establish what and when you’re going to share (Content Calendar)
≈ 4-5 Tweets per day is ideal
General rules (made to be broken):
Weekends are better than week days
7am-8pm is better than 8pm-7am ≈ 30% increase in engagement
Learn when the conversations you want to listen to or join are happening
@DavidGerzof
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Voice and Message Voice and Message
Remember Twitter is bi-directional
Define your voice, personality and what you stand for - stick to it
Remain consistent with your voice and message
@DavidGerzof
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PLAN
IMPLEMENTMEASURE
EVALUATE
@DavidGerzof
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Tell people you’re on Twitter
Creating an engaging channel
Build your army
The 80/20 Rule
“Share Tactics”
URL shorteners
Hashtags
IMPLEMENT
@DavidGerzof
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Let Your networks know you’re on Twitter
Let Your networks know you’re on Twitter
Add your @handle to your email signature and business cards
Add a Twitter button to your blogs, web pages, etc.
Use Twitter’s “Find Friends” tool
@DavidGerzof
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Create an engaging channel
Create an engaging channel
Share your expertise & insights
Add media: Vine, Instagram, pics, etc.
Respond to everyone (within reason)
Stay on topic
Be human, get personal (within reason)
@DavidGerzof
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Build Your Audience & Army
Build Your Audience & Army
This doesn’t happen over night
@mention handles you want to engage with
Tweet content that interests your target audience
Follow the conversation, engage when ready
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The 80/20 RuleThe 80/20 Rule
Vilfredo Pareto - Pareto Principle
80% of your Twitter content should help your community
20% can be self promotional
@DavidGerzof
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Twitter “Share Tactics”Twitter “Share Tactics”
Compelling content - news, humor, wit, controversy, unique qualities
Politeness - “PLS RT” ≈ 4X
The ideal retweet sweet spotnumber is 100-120 characters
#Hashtags ≈ 2X More than 2 Hashtags ≈ .5X
Timing your audience
@DavidGerzof
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Link shortenersLink shorteners
http:/www.hks.harvard.edu/news-events/events-calendar/using-twitter-effectively,-digital-communications-workshop-with-david-gerzof-richard,-professor-of-media-relations,-social-me/(selected)/1/(date)/1379304000
211 Characters, Use bit.lyhttp://hvrd.me/1gfu0NB23 Characters @DavidGerzof
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HashtagsHashtags
Hashtags are used to identify specific topics or conversations;
#adding #a #Hashtag #to #generic #words #gets #you #nowhere #fast
Use two Hashtags at most in any one tweet
Know where your hashtag leads
@DavidGerzof
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PLAN
IMPLEMENTMEASURE
EVALUATE
@DavidGerzof
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RT tracking
Follower growth
Follower quality
Reach
Influence
Sentiment
Mention tracking
Link tracking
MEASURE
@DavidGerzof
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ReachReach
@DavidGerzof
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@DavidGerzof
REACHREACH
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InfluenceInfluence
@DavidGerzof
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Sentiment & MentionsSentiment & Mentions
@DavidGerzof
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ClicksClicks
@DavidGerzof
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PLAN
IMPLEMENTMEASURE
EVALUATE
@DavidGerzof
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Compare measurement data to goals & objectives
Follower/following ratio >100% ideal
Tweets/followers ratio < 100% ideal
Mentionmapp
Twitalizer
EVALUATE
@DavidGerzof
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MentionMappMentionMapp
@DavidGerzof
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TwitalyzerTwitalyzer
@DavidGerzof
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Overshare
Broadcast without listening
Tweet without thinking
Lock your feed with privacy settings
Confuse your accounts
Hashtag without thinking
Auto-follow, auto-DM
Ignore your community, Vanish
What Not to doWhat Not to do
@DavidGerzof
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Using @Twitter Effectively
Using @Twitter Effectively
@DavidGerzof9.16.2013
@DavidGerzof9.16.2013
Thank You