Download - Use Case - Mobile Payments
Voice Biometrics Conference London 2008© 2008 Opus Research, Inc.
20 November � 10:45 a.m. � 11:30 a.m.
Use Case: Mobile Payments
Speaker:
! Nick Ogden, Chairman and Chief Executive, Voice Commerce Group
Voice Signatures Their role in Mobile Payments
Patents and Trademarks Pending
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
�Background
�What are Voice Signatures?
�Compliance and Regulation
�Voice Signatures in Action
�Demonstrations and Evaluation Environments
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Voice Commerce Group
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
50 Country Operational Mobile Payment Network
Americas - 12 Countries�Brazil, Canada, Chile, Columbia, Costa Rica, Dominican Rep, Guyana, Mexico, Netherlands Antilles, Nicaragua, Uruguay, USA
Asia � 10 Countries�Australia, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, South Korea, Thailand
Europe � 26 Countries�Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Guyana, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, UK
Rest of World � 2 Countries�Israel, South Africa
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Partners and Customers
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
What are Voice Signatures?
The evolution of signatures in Financial Services
1975 200820051980
Cheques
Credit cards
Any and everyTransactionType
Cash2015
Security �versus� Business Opportunity
Securitytransformed
through multi factor
authentication and audit trails
UsageAnywhere
accessibility as voice is truly
mobile
No �all� market solution
Users confused with different security and authenticationsolutions for various services
Easy to deploy for any services whilst improving and simplifying security
Voice Signatures
Voice Signatures use Biometrics
Cost of Ownership Lower Higher Higher HigherEquipment at Access Point No Yes Yes Yes
Remote Identification Possible Yes No No No
Secure Yes Yes Yes YesPhysically Intrusive No Yes Very Very
Possible to Lose or Forget No No No No
Voice Signatures are complex, patent pending, devices that combine the use of voice biometrics with transactional history, trends and patterns to
create a highly secure, unique, authorisation environment
Source: Datamonitor, 2000
Voice Signatures are however not just Voice Biometrics
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
00.5
11.5
22.5
33.5
44.5
2007 (Billions)
Internet Users
Mobile PhoneUsers
User base and distribution already in place
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Usage Today?
Somewhere between 25- 30 Billion
transactions will occur today
So how many have you made?
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Compliance, Regulation and Performance
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Compliance
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Regulation
� Regulated
� Building a position of Industry best practice
� Fully secure and externally audited Datacentre� Highest level of Industry certification available (PCI Level1) � Voice Signatures are encrypted (256 RC4 strong encryption)
� Service availabilities and responsibilities
� Hosted � VCG act as Trusted Third Party� Local storage � only available to Regulated Financial Intuitions
using our Voice Management Hub capabilities� Network management by VCG � guaranteed global
interoperability
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Performance
� 99.6% First time authorisations
� Non repudiation
� Automated re-validation
� Not based on False accepts, False rejects or Equal Error rates � it must deliver immediate operational standards - out of the box.
� Network connection to us 50+ countries
� Local installation using Voice Management Hubs
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Voice Signatures in Action
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
IVRPlatform
Account DBUser DB
PSTN Network in50+ countries
Businesses
How Voice Signatures work
Secure Private
Networks
AuthServer
VoiceBiometrics
Module
Banks
Online WalletCredit Card
M-Commerce
Payment ProcessingP2P PaymentsM-Commerce
ISO 8583Transaction Authorization
Identity ConfirmationCardless Transactions
VoIP
Financial Gateways
Voice SignatureStorage
Inbound / Outbound
Internet
Global Networks
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
� Capabilities� Global Transaction Processing - IPSP � A fully outsourced service or account management
basis� Card Issuing Solutions
� Delivering� Compliance with Card Schemes and Regulators� Escrow Payment Management � Multi Lingual Processing � Multi Currency Processing and Settlement
� Mobile Commerce� Operational Immediately� Revenue Generative� No Third Party relationships required
Electronic Payment Processing
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Unique Product IDs displayed in merchant advertising on TV, any Printed medium,
Outdoor Advertising and the Internet
Consumer calls Voice Transact operated
freephone line available in 50+ Countries
PSTN Network
IVRPlatform
Account DBUser DB
AuthServer
VoiceManagement Server (Hub)
Voice SignatureStorage
Secure Network
(ISO)
1. Shopping 2. Purchasing 3. Voice Signature 4. Delivery
Goods dispatched using pre stored customers
address
Mobile CommerceVoice Pay Mobile or Co-Branded Service
Secure Call Back
Where Transactions are Pre-Authorised customer pay on
delivery using Voice Pay and receive a unique transaction
confirmation which can be passed to the courier to prove payment
has occurred.
Voice Transact authenticates consumer, confirms purchase and processes payment/debits
account or Pre Auth (5) created
5. Pre Auths
Businesses Banks
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
PSTN Network
Financial Network Gateway
Enters phone number of account holder #2 and amount to transfer
Account holder #1 calls freephone number and voice signature is authenticated.
Voice Transact checks balance available and makes transfer to #2.
Gives confirmation code to #1. SMS sent to #2.
Account holder #2 calls Voice Pay, is authenticated and is asked to
confirm receipt of funds. Confirmation code is given.
Consumer ServicePerson to Person Payments (P2P) with Escrow options
PSTN Network
1. 3.2.
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
PSTN Network
POS terminal sends number, amount,
description etc. to bank
Consumer enters mobile phone number into POS terminal to authorize transaction
Bank requests Voice Transact to verify customer�s
identityVoice Transact calls consumer to authenticatevoice signature
Standard transaction confirmation sent to
POS terminal.
1. Retail Location
Retail SolutionsVoice Signature Interactive Point of Sale
2. 3.
Banks
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Banks Cardless ATM Transactions
PSTN Network
Bank requests Voice Transact to verify customer�s identity
Customer initiates cardless transaction at ATM
Voice Transact sends result of signature verification to bank
Voice Transact makes outbound call to customer and verifies voice against stored voiceprint
Financial Network Gateway
1. ATM 2. Bank 3. 4.
Banks
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
BanksPhone Banking
PSTN Network
InternetInbound / Outbound
Call passed live by PBX to Voice Transact for customer verification
Customer initiates transaction via phone banking or call centre
Voice Transact sends result of signature verification to Bank
Voice Transact verifies voice against stored voice signature
Financial Network Gateway
1. 2. Bank Call Centre 3.
Banks
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
BanksInternet Banking
PSTN Network
Internet
Customer initiates transaction via internet
banking
Voice Transact sends result of speaker
verification to bank
Bank sends secure request to Voice Transact with
customer details
1.Bank Customer 2. 3.
Consumer authenticatedand transaction processed
Banks
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
IVRPlatform
Account DBUser DB
PSTN Network in50+ countries
Authentication Re-validation
AuthServer
VoiceBiometrics
Module
Voice SignatureStorage
Inbound / Outbound
Global Networks
Inbound / Outbound
1. Inbound or Outbound - Voice Signature rules mismatch
2. Voice Transact automated secure �Call back� for re-validation
PSTN Network in50+ countries
Voice Transact generates automated secure call backs to the customer if any authentication result requires extra validation
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Case Study: BanksBanking the Non-Banked
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
BanksForeign Worker Remittances - Languages
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
BanksForeign Worker Remittances
PSTN Network
Company sends payroll data to bank
Voice Transact sends details of remittance transaction to bank
Workers calls Bank using Voice Pay and follow IVR menu to perform remittance. Transaction is created and voice signed
Financial Network Gateway
Voice Transact creates and maintains accounts
for workers
Bank performs bulk transfer of consolidated transactions to partner banks in destination
countries
1. 2. 3. Bank.
Banks
4. Withdraw
Option for VCG to Issue pre paid cards to enable the customer to
withdraw salary
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
Demonstrations and Evaluation Environments
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
� Initial Process� Access after execution of NDA� Voice Transact Server is restricted to Registered and Regulated Financial
Services Organisations� Provides pilot and evaluation environment for 50+ Countries� Immediate M-Commerce Deployment
� Post Evaluation Exercise � Licensed Pilot Program� Technical Integration and Certification � Market testing and awareness activities
� Voice Management Hub� Standalone Servers � Regulatory, Compliance requirements� Off current Voice Transact Network
Evaluation Program
© Voice Commerce Group Limited - VoicePay is a registered trademark ®
BENEFITS�Rapid deployment, low cost, single solution �Revenue Generative quickly � M-Commerce �Consumer Payment Transactions are Guaranteed
COSTS�No Cost Evaluation Program and Low Cost Pilot Program�Monthly Network Service Connection Charge�Variable Transactional and Authorisation Charges
STANDARDS�Guaranteed Interoperability with future proofed expansion�Multi lingual and Multi currency�Fully Compliant with systems available to meet regulatory or compliance requirements
DEPLOYMENT�Contract, Alliance or Joint Venture�Co-Branded or White Labelled but always �powered by��Sales and integration support from Nuance
Voice Signatures - Conclusion
00.5
11.5
22.5
33.5
44.5
2007 (Billions)
Internet Users
Mobile PhoneUsers
© Voice Commerce Group Limited - VoicePay is a registered trademark ®