www.qmul.ac.uk
University Fee Regulations 2018/2019
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UniversityFeeRegulations2018/19
1. Introduction......................................................................................................................2
2. Currency............................................................................................................................3
3. StudentFeeLiability..........................................................................................................3
4. AssessmentofFeeStatus..................................................................................................3
5. PaymentDeadlines...........................................................................................................4
6. PaymentPolicyonInstalments..........................................................................................7
7. Discounts..........................................................................................................................8
8. UniversityfeeDeposits......................................................................................................8
9. Cancellationrights.............................................................................................................9
10. SponsoredStudents..........................................................................................................9
11. OtherFees.......................................................................................................................10
12. HowtoPay......................................................................................................................10
13. Invoices...........................................................................................................................11
14. WithdrawalsandInterruptions.......................................................................................11
15. TransfersintoQueenMaryUniversityofLondon............................................................14
16. UniversityfeeRefunds....................................................................................................14
17. CourseCancellation.........................................................................................................16
18. ProcessingofRefunds.....................................................................................................16
19. FailuretoPay..................................................................................................................17
20. ThirdPartyDisclosuresandsharinginformation..............................................................18
21. Complaints......................................................................................................................18
22. UsefulContacts...............................................................................................................18
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1. Introduction
1.1 QueenMaryUniversityofLondon(QMUL)iscommittedtoafairandtransparentpolicyinrespectofchargesmadetostudents.
1.2 “Universityfees”havepreviouslybeencalled“tuitionfees”andreferencesto“tuitionfees”maystillbefoundasthechangeinterminologyismade.
1.3 Thispolicyisreviewedannuallyandstudentswillbeaskedtoagreetothetermsofthispolicyaspartoftheenrolmentprocessatthestartofeachyearofstudy.
1.4 TheseregulationsapplytoallstudentsenrollingonaQMULprogrammeofstudy.Byacceptinganofferofaplaceorenrollingonaprogramme,studentsagreetoabidebythetermsoftheseregulations.WherethestudentisenrolledviaaDegreeApprenticeshiptheprocessmaybedifferentfromthatdescribedwithintheUniversityFeeRegulations.Thisisalsotrueofanyalternativefeearrangementwithpartnerinstitutions.
1.5 QMULchargesuniversityfeesannuallyforitsprogrammesofstudy.Universityfeesarereviewedeachyearandareliabletoincreaseeachyear.Universityfeesfornewstudents(thosecommencinganewprogrammeofstudy)arepublishedontheQMULwebsite.Universityfeesforcontinuingstudents(thoseonaprogrammelastingtwoormoreyearswhoareprogressingtothesecondorlateryearofthesameprogramme)arepublishedontheuniversityintranet.
1.6 Thelevelofuniversityfeeschargedisdeterminedbyastudent’sfeestatus,whichisassessedbyQMUL.Therearethreelevelsoffees:theHome/EU/HomeBritishoverseasterritoriesrate(HB),theoverseasrateandtherateforstudentsfromtheChannelIslandsandtheIsleofMan.Thefeestatus,however,maychangeinthefuture,basedontheEuropeanpoliticalsituationandgovernmentpolicy.
1.7 UniversityfeesforundergraduateHome/EUstudentsareregulatedbytheUKgovernment.HomeandEUStudentsstartingtheirprogrammeonorafterSeptember2017aresubjecttothenewfeeregimechargeof£9,250.HomeandEUstudentswhostartedtheirprogrammeofstudypriorto2017/18willremainontheexistingfeeof£9,000.
1.8 StudentswhoarecurrentlyregisteredontheInternationalFoundationProgrammeandstudentswhorestarttheirundergraduatestudiesonanewprogrammein2018/19willbesubjecttothehigherfee
1.9 Reducedfeeschargedforastudyyearabroadorasandwichyearoutarealsoregulated,withtworatesforstudentswhobegantheirstudyafter2011/12dependingonthenatureofarrangements(seeuniversityfeeschedulesforcurrentamounts).Studentswhostudyabroadordoasandwichplacementforonesemesteronly,willpaytheHome/EUstudentfeedependingontheyeartheystarttheprogramme.
1.10 Theuniversitymayincreasefutureuniversityfeesforcontinuingstudentsbyanamountdefinedeachacademicyear.Theincreaseinuniversityfeesforunregulateduniversityfeesin2018/19willbe2.8%
1.11 The2.8%increaseratedoesnotapplytostudentsontheInternationalScienceandEngineeringFoundationProgramme(ISEFP)andstudentsintheSchoolofLanguageLinguisticsandFilm(SLLF)whodoapreliminaryyear,fromwhichtheymayprogresstoanundergraduatedegreeprogramme.TheFoundationProgrammeisdesignedtopreparestudentsfor
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undergraduatestudyintheUK.Itisastand-aloneunregulatedprogrammeandisclassedasyearzero.
1.12 Studentswhosuccessfullycompleteyearzeroandprogresstoanundergraduatedegreeprogrammewillberequiredtopaytheyear1coursefeeforthecohorttheyjoinandthiswillthenrisebytherateofincreaseapplicableinthesubsequentyears.
1.13 Feesforvariablemodepostgraduateprogrammesarepayableinthefirsttwoyearsonly,evenifthestudentisenrolledformorethantwoyears.
1.14 Universityfeechargesmaydifferfromoneprogrammeofstudytoanotherandreflecttheresourcesrequiredtodeliverthatprogramme.
2. Currency
2.1 AllfeespublishedbytheUniversityareinBritishpoundssterling(GBP,£)unlessstatedotherwise.
3. StudentFeeLiability
3.1 Studentsarepersonallyliableforpaymentoftheirfeesthroughouttheirprogrammeofstudy,evenwheretheyhaveasponsorshipagreementorhavearrangedforQMULtoreceivepaymentontheirbehalffromtheStudentLoansCompanyorNHS.Ifthesponsorfailstopay,orastudentloanorNHSbursaryiswithdrawn,thestudentwillbecomeimmediatelyliabletopayfees.
3.2 Studentsareliabletopayfeesfromthestartdateoftheirprogrammeofstudy.Studentsmayenterintoapaymentplantopaytheirfeesininstalments.Studentswhofailtopaytheiruniversityfeeswhenduewillbesubjecttosanctions,whichcanincludetheterminationofregistration.
3.3 Inordertore-enrolonasecondorsubsequentyearofaprogramme,studentsmusthavepaidalluniversityfeerelateddebtstoQMULfromearlieracademicyear(s).
4. AssessmentofFeeStatus
4.1 BeforestudentsenrolonaprogrammeatQMUL,theAdmissionsOfficeassesseswhethertheyareaHome/EUstudent,HomeBritishoverseasterritory,anIslandstudent(studentsfromtheIsleofManandTheChannelIslands)oranoverseasstudentforfeespurposes,basedoninformationprovidedintheapplicationform.Thisdeterminesthelevelofuniversityfeespayable(ifappropriate)andisalsorequiredforstatutoryreportingbyQMULtoUKgovernmentalbodies.Ifthereisinsufficientinformationtodetermineastudent’sfeestatusorifastudentfeelsheorshehasbeenincorrectlyassessed,thestudentwillberequiredtocompleteaFeeStatusAssessmentQuestionnaireandprovidedocumentaryevidence.StudentswhoholdUKstudentimmigrationpermissionarenoteligibletoenrolonapart-timeprogramme.
4.2 FeesforresidentsoftheChannelIslandsandtheIsleofManstartingtheirstudiesinSeptember2017willbe£9,250peryearexceptforstudentsonamedicalorscienceandengineeringprogrammewhowillbechargedinlinewiththefeedeterminedbytheChannelIslandsGovernment.
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4.3 FeesforstudentsoftheEUwillinfuturebechargedinlinewithQMULandgovernmentpolicyandprocedures.
4.4 FeestatusisassessedinaccordancewiththeEducation(FeesandAwards)regulations2007,andsubsequentamendmentshttp://www.legislation.gov.uk/uksi/2007/779/schedule/1/made
4.5 Studentsarerequiredtocheckandconfirmtheirfeestatusduringtheenrolmentprocess.FullenrolmentdenotesthatastudenthasacceptedQMUL'sassessmentoftheirfeestatus.Ifastudentbelievestheirfeestatushasbeenassessedincorrectly,theyshouldrequestareviewfromtheAdmissionsOffice.Reviewswillnormallyonlybeundertakenifmaterialevidenceisprovided.Afterenrolment,studentsmustusetheQMULappealsprocedureiftheybelievethattheirfeestatushasbeenassessedincorrectly.Appealsagainstfeestatusassessmentmustbesubmittedbynolaterthan31Octoberintheyearoffirstenrolment.
4.6 Astudent’sclassificationwillnormallyremainthesamethroughouttheircourseofstudyandmaychangeonlyinaverylimitedrangeofcircumstances.Forinformationaboutthecircumstancesinwhichastudent’sfeestatusmaychange,pleasecontactAdviceandCounsellingService(www.welfare.qmul.ac.uk)orvisitwww.ukcisa.org.uk
5. PaymentDeadlines
5.1 UndergraduateHome/EUStudentswithaUniversityFeeLoan
a) MostundergraduateHome/EUstudentsareeligibletoapplyforauniversityfeeloanfromtheStudentLoansCompanytocoverallorpartoftheiruniversityfees.HomestudentsresidentinEnglandaswellasEUstudentsshouldapplyviaStudentFinanceEngland.HomestudentsnotresidentinEnglandshouldapplyviatheStudentAwardsAgencyforScotland,StudentFinanceWalesorStudentFinanceNorthernIreland,asappropriate.
b) Ifastudentappliesforauniversityfeeloantocoveronlypartofthefees,thestudentisresponsibleforpayingthebalanceatenrolment.
c) PaymentismadebytheStudentLoansCompanydirectlytoQMUL.StudentsreceiveaFinancialNotificationletterfromtheStudentLoansCompanysettingouttheirentitlements.NewstudentsmustshowtheFinancialNotificationletteratenrolment.
d) Fieldtripfeesmaynotbecoveredbyauniversityfeeloan,sostudentsmustpaythesechargesthemselvesbeforeoratenrolment,whererelevant.
e) StudentswhoholdanequivalentorhigherlevelqualificationtotheonetheyaregoingtostudyatQMULarenoteligibleforuniversityfeeloansunlesstheyareenrollingontheGraduateEntryProgrammeinMedicine,inwhichcasetheyareeligibleforpartialfunding.
f) NewstudentsnotinreceiptoftheirFinancialNotificationletterbythetimeofenrolmentwillbegiventemporaryenrolmentstatus.Ifthisisnotresolvedbytheendofthetemporaryenrolmentperiod,thestudentwillbecategorisedasaself-fundingstudentandaskedtopay25%andsignapaymentagreement.
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g) Continuingstudentsareresponsibleforre-applyingannuallytoStudentFinanceEngland(orotherrelevantUKfundingauthority)forauniversityfeeloan.Studentsmayberequiredtoprovideevidencethattheuniversityfeeloanisavailableatorbeforeenrolment.
5.2 UndergraduateHome/EUStudentswhoareSelf-funding
Home/EUstudentswhoarenoteligibleforauniversityfeeloanorwhochoosenottoapplyforaloanhavetheoptionofpayingtheirfees:
• infullbeforeoratenrolment• ininstalments,with50%paidbeforeoratenrolmentandtheremaining50%by31st
January(forprogrammesstartinginSeptember)• ininstalments,with50%paidbeforeoratenrolmentandtheremaining50%by30thApril
(forprogrammesstartinginJanuary)• withagreementinadvancefromtheFeesOffice,ineightinstalments,with25%paidbefore
oratenrolmentandthebalanceinequalmonthlyinstalmentswiththefinalinstalmentdueby30thApril(thisincludesstudentsforwhomauniversityfeeloanisnotavailableduetotheirpreviousstudy)
• Home/EU/HBstudentswhochoosetheoptionofpayingby8instalmentandmissthepaymentwillbechargea£25feeeachtimeapaymentismissed.
5.3 UndergraduateStudentspayingOverseasFees
Internationalundergraduatestudentspayingoverseasfeeshavetheoptionofpayingtheirfees:
• infullbeforeoratenrolment• ininstalments,with50%paidbeforeoratenrolmentandtheremaining50%by31st
January(forprogrammesstartinginSeptember)• thereisachargeof£150ifastudentfailstomakepaymentbytheduedate• ininstalments,with50%paidbeforeoratenrolmentandtheremaining50%by30thApril
(forprogrammesstartinginJanuary)• Thereisa£50non-refundablechargeforpayingbyinstalment.
5.4 TaughtPostgraduateStudents
Postgraduatestudentsontaughtprogrammes,regardlessoffeestatus,havetheoptionofpayingtheirfees:
• infullbeforeoratenrolment• ininstalments,with50%paidbeforeoratenrolmentandtheremaining50%by31st
January(forprogrammesstartinginSeptember)• thereisachargeof£150ifastudentfailstomakepaymentbytheduedate• ininstalments,with50%paidbeforeoratenrolmentandtheremaining50%by30thApril
(forprogrammesstartinginJanuary)• Thereisa£50non-refundablechargeforpayingbyinstalment.
5.5 PostgraduateResearchStudents
Postgraduatestudentsenrollingonaresearchdegree(suchasPhDorMPhil)maystartonthe1stdayofthemonthanytimethroughouttheyear.Self-fundingstudentsstartingafter
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Octobermaybechargedfeesonapro-ratabasis.Studentshavetheoptionofpayingtheirfees:
• infullbeforeoratenrolment.Thisistheonlyoptionforstudentsenrollingafter1stFebruaryandpayingonapro-ratabasis
• ininstalments,with50%paidbeforeoratenrolmentandtheremaining50%bythelastworkingdayofthe4thmonthafterenrolment,providedenrolmentisbefore1stFebruary
• Thereisa£50non-refundablechargeforpayingbyinstalment.
5.6 ChannelIslandsandIsleofManStudents
StudentsfromtheChannelIslandandtheIsleofManwillhavetheoptionofpayingtheirself-fundingcontribution:
• infullonorbeforeenrolment• ininstalments,with50%paidbeforeoratenrolmentandtheremaining50%by31st
January(forprogrammesstartinginSeptember)• QMULwillinvoicetheChannelIslandsandtheIsleofMangovernmentsfortheir
contributiondirectlyifapplicable.
5.7 ProfessionalandCareerDevelopmentLoan
StudentswhoarestillintheprocessofapplyingforaProfessionalandCareerDevelopmentloan(PCDL)orawaitingadecisionwhentheirprogrammestartswillbetreatedasself-fundingstudentsandwillneedtopayatleast50%oftheiruniversityfeesbeforeoratenrolmentandtheremaining50%by31stJanuary,andthenon-refundable£50instalmentchargewillapply.Iftheloanapplicationissubsequentlysuccessful,thestudentwillbegivenarefundoftheamountspaidinexcessoftheiruniversityfees.QMULacceptsnoliabilityorresponsibilitywhereastudent’sProfessionalandCareerDevelopmentLoan(PCDL)applicationhasnotbeenacceptedbytherelevantbankbythetimethattheuniversityfeepaymentfallsdue.
StudentsmustensurethatQMUL’sFeesOfficeareinpossessionofthePCDLschedulefromtheirbankdetailingtheinstalmentamountsforuniversityfeesandthedatesthesewillbepaidtoQMUL.IfastudenthasacontributiontomakeoverandaboveanyPCDLamount,thisispayableasperthedeadlinessetoutaboveforself-fundingstudents.
5.8 PostgraduateLoan
QueenMaryUniversityofLondon’s(QMUL)normalpolicyformakingpaymentofuniversityfeesbyinstalmentforallPostgraduatestudentshasbeen50%offeesatenrolmentand50%attheendofJanuarywithanadministrativechargeof£50.
HoweverforthosestudentsinreceiptofastudentloanthroughtheUKGovernment’sPostgraduateLoanschemehttps://www.gov.uk/funding-for-postgraduate-studythereisanalternativepaymentscheduleavailable.IfyouareaUKorEUPostgraduatestudent,andhavealoanthatwillcoverthefullcostofyouruniversityfeeswewillallowpaymentin3instalmentsbutthesemustbealignedwithreceiptofyourloanfromtheStudentLoanCompany.
Ifyourloandoesnotcoverthefullcostofyouruniversityfeeswewouldnormallyallowthefeesthatwillbecoveredbytheloantoberepaidin3instalments(asabove)andthe
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outstandingamounttoberepaidinlinewithcurrentpolicy(50%onenrolmentand50%attheendofJanuary).Pleasenotethatanyinstalmentagreementwillattracta£50administrationfee.
5.9 AmericanStudentswithUSFederalFinancialAid
QMULparticipatesintheUSGovernment’sFederalStudentAidprogramme.TheFederalschoolcodeforQMULisG06697.
a) FederalstudentloansarepaiddirectlybytheUSgovernmenttoQMULinthreeinstalments(inSeptember,JanuaryandApril).Wedeductuniversityfeesandpaytheremaindertothestudent.Studentsmustsignapaymentplantoconfirmthattheirfeeswillbepaidinthreeequalinstalmentsoutoftheloandisbursement.Theusual£50administrationfeeforpaymentplanswillnotbeapplicablebecausethefundsarereceiveddirectlyfromtheUSgovernment.Inordertosetupthepaymentplan,studentsmustprovideacopyoftheirawardletterfromtheBursaries,Grants&ScholarshipsOfficetoconfirmthevalueoftheloanandtheinstalmentdates.
b) IftheamountoftheUSstudentloanwillnotcoverthefullamountofuniversityfeesdue,thestudentwillberequiredtopaythebalanceduebeforeoratenrolmentorpay50%ofthebalancedueandenterintoapaymentplantopaytheremaining50%inaccordancewiththestandardregulationsthatapplytoOverseasstudents.Thepaymentplanforamountsbeingpaidbythestudentwillbesubjecttothestandard£50administrationfee(see6.2below).
5.10 Pre-sessionalprogrammeandshortcourses
Allstudentsarerequiredtopaytheiruniversityfeesinfullpriortothestartofthecourse.
5.11 StudyAbroadAssociateStudents
a) AssociatestudentswhoenrolatQMULforonesemesteronlymustpaytheiruniversityfeesinfullbeforeoratenrolment.
b) AssociateStudentswhoenrolfortheacademicyearhavetheoptionofpayingtheirfees:
• infullbeforeoratenrolment• ininstalments,with50%paidbeforeoratenrolmentandtheremaining50%by31st
January.
6. PaymentPolicyonInstalments
6.1 Studentsliableforuniversityfeesinexcessof£1,000maychoosetopaytheirfeesininstalments.
6.2 Studentsoptingtopaybyinstalmentsmustsignapaymentplanandaresubjecttosanctionsiftheydonotpayeachinstalmentbytheduedate.Thereisanon-refundableadministrationfeeof£50forpaymentplans.ThischargedoesnotapplytoHome/EUundergraduatestudents.
6.3 Home/EUundergraduatestudentpayingbyinstalmentwillbecharged£25eachtimeapaymentismissed.
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6.4 Wherethereisashortfallinpaymentoffeesduetocurrencyfluctuationsorbankcharges,thestudentwillberequiredtomakegoodtheshortfall.
6.5 Ifpaymentismadebybankersdraftandthedraftisreturnedbythebankasunpaid,thestudentwillbechargeda£25administrativefee.
6.6 QMULretainstherighttoimposealatepenaltychargeof£150foranyfeesnotpaidbytheduedate.
7. Discounts
7.1 PromptPayment
a) Studentswhoseuniversityfeesare£7,500orhigherwillreceivea1%discountiftheypaytheirfeesinfullbeforeoratenrolment.ThepromptpaymentdiscountappliestostudentswhopaytheoverseasrateoffeesonundergraduateandpostgraduateprogrammesandHome/EUstudentsonpostgraduateprogrammes.ItdoesnotapplytoHome/EUundergraduatestudentsandChannelIslandsorIsleofManstudents,wherethefeesareregulatedbytheUKgovernment.
b) WherethestudenthasbeenawardedascholarshiptowardsuniversityfeesbyQMUL,the1%discountwillbeappliedtothebalancedueafterthescholarshipisdeducted,providedthebalancedueisatleast£7,500.Wherethebalancedueislessthanthisamount,thepromptpaymentdiscountwillnotapply.
c) ThisdiscountwillnotapplytostudentspayingtheirfeesbycreditcardinpersonattheCashier’sOffice.
d) Studentsmaydeductthe1%promptpaymentdiscountwhentheymakepaymentorpaythefullamountandapplyby31stJanuaryeachacademicyear(orforstudentsstartingtheirprogrammeinJanuary,by30thApril)fora1%refund.
8. UniversityfeeDeposits
8.1 Studentsapplyingfortaughtpostgraduateandfoundationcoursesmayberequiredtopayauniversityfeedepositof£2,000inordertoaccepttheiroffer.Whereadepositpaymentisrequired,studentswillnotbepermittedtoenroluntilpaymenthasbeenreceived.Studentsareinformedintheofferletteriftheywillberequiredtopayadeposit.
8.2 Studentsassessedasoverseasforfeespurposesmustpaytheuniversityfeedeposit,whererequired,beforeaConfirmationofAcceptanceforStudies(CAS)isissued.
8.3 Anydepositpaidinadvancewillbecreditedtowardsthefirstinstalmentofuniversityfeesincaseswherethestudenthasoptedtopaybyinstalments.
8.4 Depositsareusuallynon-refundableandnon-transferable.Depositsmayberefundedunderthefollowingexceptionalcircumstances:
• IfastudenthasappliedforimmigrationpermissioninordertostudyatQMULbutthisisrefusedandthestudentisunabletotraveltoorremainintheUKinordertostarttheirstudiesatQMUL.Theimmigrationrefusalnoticemustbeprovidedbythestudent;
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• Ifastudentisinitiallyrefusedentryclearance(immigrationpermission)totraveltotheUKandsuccessfullyappeals,buttheappealcomesthroughtoolatetostarttheirprogrammeatQMULontime.Documentaryevidencemustbeprovidedbythestudent;
• IfQMULdoesnotprovidetheprogrammeasadvertised;• Ifastudentwasrequiredtopaythedepositinordertoacceptaconditionalofferand
theplaceisnotconfirmedbecausethestudentfailstomeettheconditionsoftheoffer;• IfastudentisnotabletoapplyforavisabecauseQMULisunabletoissueaCAS.
8.5 DepositswillnotberefundedifastudentisfoundtohaveprovidedfalseinformationtoQMULoriftheapplicationforimmigrationpermissionisdeniedbecausethestudentpreviouslybreachedimmigrationconditions,committedsomeothercriminaloffenceoruseddeception.
8.6 Ifastudentwishestodefertheirofferofaplacetothenextacademicyear,thenanydepositoruniversityfeespaidwillnotbetransferredtothenextacademicyear,unlessthedeferralhasbeenrequestedbefore20thOctober2018.ThedeferralrequestmustbeputinwritingtotheAdmissionsteam.Thedepositanduniversityfeespaidforstudentswhohavedeferredafterthisdatewillbeforfeited,unlessQMULacceptsthatthereareexceptionalcircumstances.AnypaymentsofuniversityfeeswillalsobeforfeitedifthestudenthasusedtheCASgrantedbyQMULtoentertheUKorremainintheUK.IfthestudentisgrantedpermissiontodeferbeforetravellingtotheUKandtheCASiscancelledbyQMUL,anydepositoruniversityfeespaidinadvance,willbecreditedagainstfeeschargedwhenthestudentenrolsthefollowingacademicyear.
9. Cancellationrights
9.1 OnceyouhaveacceptedanoffertostudyatQMUL,youwillbeabletocancelyouracceptancewithin14dayswithoutgivinganyreason.Thecancellationperiodwillexpireafter14daysfromthedateonwhichyouacceptedtheoffer,whichisthedateonwhichyourcontractwiththeUniversitybegan.
9.2 Toexerciseyourrighttocancel,youmustinformQMULofyourdecisiontocancelthiscontractbyaclearwrittenstatement,whichmaybesentbyemailtotheAdmissionsOffice.
9.3 Tomeetthecancellationdeadlineyoumustsendyourrighttocancelstatementbeforetheendofthecancellationperiod.Ifyoucancelthiscontractinthiswaywewillreimburseyouanypaymentsreceivedfromyouunderthecontract,providedwehavenotdeliveredanyservicetoyouduringthatperiod.
9.4 Wewillaimtoreimburseanyapplicablefundswithoutunduedelaywithin14daysofreceiptofyournotificationofcancellationwhereweareinreceiptoffullinformation.
10. SponsoredStudents
10.1 StudentswhosefeesarepaidinfullorinpartbyaUKgovernmentagency(suchasDFIDortheCommonwealthScholarshipCommission),aforeigngovernment,employerorofficialbodysuchasaninternationalscholarshiporganisationaresponsoredstudentsandmustprovidealetterfromtheirsponsorwhentheyenrol.Iftheprogrammeislongerthanoneyear,anewlettermustbeprovidedeachyearwhenthestudentre-enrols.Thelettershouldconfirmtheaddresstowhichtheinvoiceshouldbesent,acontactnameandtheamountofthesponsorship.Untiltheletterisprovided,astudentisdeemedtobeself-funding.Sponsorfeesareduewithin30daysofenrolment.
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10.2 Inthecaseofpostgraduateresearchstudents,thesponsorshiplettershouldincludeanyadditionalfeeswhichhavebeenagreedwiththestudent’sacademicschool/institute.
10.3 Wherethesponsorispayingonlypartofthefees,thestudentmustpaythebalanceduebeforeoratenrolment,accordingtothesamearrangementsthatapplytoself-fundingstudents.
10.4 Studentsremainpersonallyresponsibleforpaymentofuniversityfeesandothercharges,evenifthereisanarrangementforQMULtoreceivepaymentonthestudent’sbehalffromasponsororanyotherthirdparty.
10.5 Studentswhosefeesarepaidbyaparent,relativeorfamilyfriendareconsideredtobeself-fundingstudents.
10.6 QMULwillonlyacceptsponsorsiftheypassacreditcheck.
10.7 ThissectiondoesnotapplytoundergraduateHome/EUstudentswhosefeesarepaidbytheStudentLoansCompanyoranNHSbursary.
11. OtherFees
11.1 Certainprogrammesincludecompulsoryfieldtripsorresidentialstays,thecostofwhichisinvoicedseparatelyfromuniversityfees.Thecostoffeescanbefoundintheprospectusandwebpages.
11.2 TheseextracoursecostsarenotcoveredbyloansfromtheStudentLoansCompanyorfeegrantsthroughNHSbursariesforHome/EUundergraduatestudents,sostudentsmustpaythesecoststhemselves.
12. HowtoPay
12.1 WeacceptSterlingbanker’sdrafts,debitcards(Switch,Delta,Solo,VISAElectron,andMaestro),creditcards(VISAandMasterCardonly)andbanktransfers.Feescanbepaidinthefollowingways:
• Payonlineatwww.qmul.ac.uk/epay.Youmusthaveyourstudentnumbertomakeapayment.
• Payinpersonat:MileEndCampusCashier’sOffice,Queens’Building,1stfloorwest,MondaytoFriday9.30amto4.00pm)
• Paybyphone:Call02078827676or02078827546.Pleaseremembertohaveyourstudentnumberavailablewhenyoucall.Fromabroadcall+442078827676or+442078827546.
• Paybypost:MakeyourSterlingbanker’sdraftpayabletoQueenMaryUniversityofLondonandpostto:QueenMaryUniversityOfLondon,Cashier’sOffice,FinanceDepartmentQueens’BuildingRoomW117
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MileEndRoadLondonE14NSUK
Pleaseremembertowriteyourstudentnumberonthebackofthebanker’sdraft.
• Paybybanktransferto:Accountname: QueenMaryUniversityofLondonBank: BarclaysBankPLCAddress:Sortcode:
MileEndBranch,240WhitechapelRoad,LondonE11BS20-57-30
Accountnumber: 20218782IBANnumber: GB37 BARC 2057 3020 2187 82SWIFTcode: BARCGB22
Youmustincludeyourname,studentnumberandreasonfortransfer(suchasuniversityfees,accommodationdeposit,accommodationfees,etc.).Pleaseensurethatthetransferincludesanychargesmadebyyourownbankandourbank.Anyexcesspaymentwillberefundedtothepayeeonrequest.Afteryouhavetransferredpayment,pleasefaxoremaildocumentationfromyourbankgivingdetailsofthetransfertogetherwithacoverletterstatingyourfullnameandprogrammeofstudyto:Fax:+44(0)2078823024Email:[email protected]
13. Invoices
13.1 NewstudentsaresentauniversityfeeinvoiceinlateAugustorearlySeptember(orforstudentsstartingtheirprogrammeinJanuary,inNovemberorDecember).Theinvoiceispayableinfullunlessthestudententersintoapaymentplantopaybyinstalments.Paymentisduebeforeoratenrolment.
13.2 ContinuingstudentsaresentauniversityfeeinvoiceinAugust.Paymentisduewithin7days.
14. WithdrawalsandInterruptions
14.1 Innormalcircumstancesifastudentinterruptstheirprogrammeofstudy,theywouldberequiredtopaythefeesofthenewcohorttheyarejoining.Howeverifthestudentispreventedfromdoingsobyanyprotectedcharacteristicsthentheywouldbeallowedtoreturntotheirprogramme,bypayingthe2017/18continuingfee2.8%increaseonly.Thereasonfortheprotectedcharacteristicsmustbemadeclearatthepointofinterruption.
Foradviceaboutthefinancialandimmigrationimplicationsofwithdrawing,interruptingorresitting,pleaserefertoAdviceandCounsellingService’sguidanceleafletsforHome/EUstudentsandoverseasstudents:www.welfare.qmul.ac.uk/publications/studentadvice/index.html
14.2 Studentsonaprogrammeofstudyoftwoormoreyearswhohaven’tinterruptedtheirprogrammewillbeliableforanannualfeeincreasein2018/19of2.8%.Ifastudentinterruptstheirprogrammethentheincreasecouldbemorethanthe2018/19continuingstudentrateof2.8%increase,astheywillalwayspaythenewfeeforthecohorttheyjoin,unlesstheyfall
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withintheprotectedcharacteristicsofpregnancyandmaternityordisabilitywhichwouldbeagreedatthetimeoftheinterruption.
14.3 Studentswhowishtowithdrawfromtheirprogrammeorinterrupttheirstudiesmustsubmitawithdrawalorinterruptionform.TheyshoulddiscussthedecisionwiththeirSchool’sStudentSupport/ExperienceOfficer,whowillthenauthorisethewithdrawalorinterruptionbysigningtheform.Anyrefundofuniversityfeeswhichisduewilltakeeffectfromthedatetheformisauthorised.ThewithdrawalandinterruptionformsareavailablefromtheStudentenquiryCentreinRegistryoronlineathttp://www.arcs.qmul.ac.uk/students/study/index.html
14.4 Retrospectiveorback-datedwithdrawalsorinterruptionsareonlypermittedinexceptionalcircumstancesandwillbeverifiedagainstattendancerecords.Withdrawalsorinterruptionscannotbeback-datedtoapreviousacademicyear.
14.5 ForthepurposeoftheRegulations,acontinuingstudentwillbedefinedasanystudentwhoisenrolledonafulltimeprogrammeofstudylastingmorethanoneyear.Continuingstudentsarealwayschargedthefeeoftheyeartheyjoinafteraperiodofinterruption.Thisdoesnotincludestudentsonaoneyearprogrammewhointerrupttheirstudies.Ifastudentonaoneyearprogrammeinterruptstheirprogrammeofstudytheywillreturnattherateofthenewcohorttheyjoin.Thiscouldmeanthattheremaybeasubstantialincreaseintheirfeeasthe2.8%rateincreasefor2018/19doesnotapply.
Studentsareadvisedtoseekadvicefromadviceandcounsellingwheninterruptingtounderstandthefinancialand/orimmigrationimpactofthiscourseofaction:
a) Undergraduateandtaughtpostgraduatestudentswhointerruptwillbechargedfeesattheratefortheacademicyearwhentheyresumetheirstudies:e.g.astudentwhointerruptstheirstudiesin2017/18andreturnsin2018/19willpayfeesatthe2018/19ratewhentheyreturn.
b) ForstudentsontheMBBSprogrammetheywillbechargedtheclinicalrateofthecohorttheyjoinandnottheincreaseoftheclinicalrateoftheyeartheystarttheprogramme
14.6 Studentswillbeliableforthefollowingamountsofuniversityfeesintheeventofwithdrawalorinterruption:
FeeStatus Feesdueondateofwithdrawal/interruption
Overseas 100%ofannualfeedueunlessthestudentiseligibleforarefundassetoutinsection14
Home/EUundergraduates 25%ofannualfeedueifbeforefirstdayofSemester250%ofannualfeedueifbeforestartofrevisionperiod100%ofannualfeedueifafterstartofrevisionperiod
Home/EUpostgraduates 50%ofannualfeedueifbeforefirstdayofSemester2(Taught) 100%ofannualfeedueifduringSemester2
Home/EUpostgraduates Pro-ratafeedue,whichiscalculatedfromdatenotification(Research) receivedbyResearchDegreesOffice.
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14.7 However,studentswhowithdrawmaybeeligibleforapartialorfullrefundofuniversityfees,assetoutinsection16below.WhereastudentwithdrawswithfeesowingtoQMUL,thebalancewillbecomeimmediatelydueandpayable.
14.8 Self-payingorsponsoredHome/EUstudentswhointerruptandhavealreadypaidtheiruniversityfeesinfullorinpartwillnotnormallybeeligibleforarefund.Thefeeswillberetainedandappliedagainstfuturefeechargeswhenstudiesareresumed.InthecaseofundergraduateHome/EUstudentswhoreceiveastudentloan,theStudentLoansCompanyclawsbacktheloanifthestudentbecomesineligiblefortheloan,basedonthedateofinterruption.
14.9 Internationalstudentswhointerrupttheirstudiesbeforethestartofthesecondsemestermay,atthediscretionofQMUL,beallowedtocredit50%oftheoverseasuniversityfeespaidintheyeartheyinterruptagainstthefeeschargedwhentheyresumestudiesthefollowingacademicyear.Internationalstudentswhointerrupttheirstudiesduringthe2ndsemesterwillnotbeallowedtocarryforwardanypartofthefeestowardsfuturefeecharges.Theseprovisionsdonotapplytopostgraduateresearchstudentswhosefeesarecalculatedonapro-ratabasis.
14.10 Undergraduateandtaughtpostgraduatestudentswhointerruptwillbechargedfeesattheratefortheacademicyearwhentheyresumetheirstudiesi.e.astudentwhointerruptstheirstudiesin2017/18andreturnsin2018/19willpayfeesatthe2018/19ratewhentheyreturn.
ResumeatstartofSemester1 100%ofannualfeeisdueResumeatstartofSemester2 50%ofannualfeeisdue(or75%inthecaseofa
Home/EUundergraduatestudent)
14.11 Whereaself-fundingpostgraduateresearchstudentwithdrawsfromtheirprogrammeofstudythecalculationrulebelowwillapply:
• Theacademicyearwillbetakentobea12monthperiodfromthe1stAugustto31st
July.• Ifastudentleavestheprogrammebefore30Aprilfeeswillbecalculatedonapro-
ratabasiscalculatedas1/12oftheannualfeeforeachmonthorpartialmonthofstudyuptothelastdateofattendance.
• Studentwithdrawingafterthefirstninemonthsofeachacademicyearwillnotbeentitledtoarefund.
14.12 Whereaself-fundingpostgraduateresearchstudentisgivenpermissionbyQueenMarytointerrupttheirstudies,apro-ratafeewillbecharged.Thefeecalculationisone-twelfthoftheannualfeeforeachmonthorpartialmonthofstudyuptothedateonwhichinterruptionofstudycommences.
Theserulesonlyapplytoself-payers.WhereastudentissponsoredbyaresearchcouncilorGovernmentAgencytherefundwillbecalculatedinaccordancewiththepublishedrulesofthefundingbody.
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15. TransfersintoQueenMaryUniversityofLondon
15.1 UndergraduateortaughtpostgraduatestudentswhotransferfromanotherUKuniversityintothesecondorsubsequentyearofaprogrammeatQMULwillbechargedthefollowingfees:
TransferinatstartofSemester1 100%ofannualfeeisdue
TransferinatstartofSemester2 50%ofannualfeeisdue(or75%inthecaseofaHome/EUundergraduatestudent)
15.2 PostgraduateresearchstudentswhotransferfromanotherUKuniversitypartwaythroughtheirstudiesarechargedfeesonapro-ratabasis.
15.3 Undergraduatetransferstudentswhopayoverseasfeeswillbechargedtherateapplicablefortheyearcohorttheyarejoining.UndergraduatetransferstudentswhopayHome/EUfeeswillbechargedtheappropriateregulatedrateassetbytheUKgovernment.Allotherstudentspaythefeesapplicablefornewstudents.
15.4 StudentswhotransfertoQMULfromanoverseasuniversityaspartofajointarticulationagreementbetweenthetwoinstitutionswillbechargedthenewstudentrateiftheyarejoiningaone-yearprogrammeatQMULorthecontinuingstudentrateforthecohorttheyarejoiningifthetransferisintothesecondorsubsequentyearoftheprogramme.
16. UniversityfeeRefunds
16.1 ForStudentspayingOverseasFees
a) QMULdoesnotrefundoverseasuniversityfeesexceptincertainexceptionalcircumstances.Studentswhohavesignedapaymentagreementtopayintwoinstalmentsareliablefor100%oftheuniversityfeeseveniftheywithdrawbeforethesecondinstalmentisdue.
b) Ifastudentwithdrawsfromtheprogrammeinthefirstsemester,thestudentwillbeentitledtoa50%reductioninfees,lesscharges,ifthestudentwithdrawsinthefollowingexceptionalcircumstances:
• becausethestudentiseligibleforarefundofthedeposit(seesection8above)• duetoaseriousillnesswhichrenderedthestudentunfittocontinuestudies• duetothedeathofaparentorcarer,spouseorchild• ifastudentfailstoenrolforanyprogrammeofstudy• duetoatransfertoanotherhighereducationinstitutionfundedbyHEFCEoranotherUK
governmentfundingbodyandhaspermissionfromtheirHeadofSchooltodoso.
c) IfastudentisgrantedarefundduetooneoftheabovereasonsandissubjecttoUKimmigrationcontrol,thestudentmustprovidedocumentaryevidencethattheyhavelefttheUK,arenowexemptfromUKimmigrationcontrolorhavebeengrantedimmigrationpermissiononsomeotherbasis(suchastransfertoanotherUKuniversity).Acceptableevidencewouldnormallybeimmigrationstampsinthestudent’spassporttoconfirmexitfromtheUKand/orre-entrytotheirhomecountry.Ifthestudent’spassporthasnotbeenstampedonexitfromtheUK,thestudentmustobtainaletterfromtheBritishconsulateorBritishCouncilofficeintheirhomecountryconfirmingthatthestudenthaslefttheUK.
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d) Studentswhowithdrawinthesecondsemesterwillnotbeeligibleforarefundoffeesinanycircumstance.
e) IfthestudentisalreadyintheUKandstartstheprogrammeatQMULwhileanimmigrationapplicationtoextendtheirstayispending,thestudentwillforfeitanydepositanduniversityfeespaidifthestudent’simmigrationpermissionissubsequentlydeniedandthestudenthastowithdrawfromtheprogrammeatanypointintheacademicyear.Anyfeesowingwillimmediatelybecomedue.
f) IfastudentisoutsidetheUKandmakespaymentinfullandisrefusedavisa,afullrefundwillbegrantedtothestudentonproductionoftherefusalletter.
g) Whereastudent’suniversityfeesarepaidinfullorinpartbyaUSFederalstudentloan,therefundwillbegovernedbytheprovisionsoftheUSstudentloanprogramme.Wherethestudentloancoversonlypartoftheuniversityfees,anyrefunddueonthebalancepaiddirectlybythestudentwillbesubjecttothestandardrefundprovisionssetoutabove.FordetailsaboutUSloanrefunds,see:www.arcs.qmul.ac.uk/students/finances/bursaries-grants-scholarships/us-loans
16.2 ForHome/EUUndergraduateStudents
Home/EUundergraduatestudentswhowithdrawfromtheprogrammeorinterrupttheirstudieswillbeeligibleforapartialrefundofexcessamountspaid.Interruptingstudentswillhaveanyexcessamountsappliedtouniversityfeechargesincurredwhentheyresumestudies.
16.3 ForHome/EUPostgraduateTaughtStudents
Home/EUstudentsontaughtpostgraduateprogrammes,includingdistancelearningandvariablemodestudents,whowithdrawfromtheprogrammeorinterrupttheirstudieswillbeeligibleforapartialrefundofexcessamountspaid.Interruptingstudentswillhaveanyexcessamountsappliedtouniversityfeechargesincurredwhentheyresumestudies.
16.4 ForHome/EUPostgraduateResearchStudents
Home/EUpostgraduateresearchstudentswhohavepaidinfullareeligibleforapro-ratarefundfromthedateonwhichnotificationisreceivedbytheResearchDegreesOfficebypostore-mail.Ifthestudentisinreceiptofascholarship,theamountoffeesrefundedwillberebatedbyanyscholarshippaidinadvance.StudentsinreceiptofaResearchCouncilUKstudentshipwillbesubjecttothetermsandconditionsoftheiraward.
16.5 Pre-sessionalprogrammeandshortcourses
Refundsareonlyavailableifyouareunsuccessfulinyourvisaapplicationandcanprovidedocumentaryevidenceofthis.Youwillneedtoprovideuswiththeofficialvisarejectionletterbeforeweprocessanyrefundrequests.Allrefundrequestsneedtobereceivedbyuswithin21daysofthevisarejection.
Refundscannotbegivenforanyotherreason.
QueenMaryUniversityofLondondoesnotrefunduniversityfeesforshortcourses.
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Incaseswhereastudentcandemonstratethattheirdecisiontowithdrawhasresultedfromthefailureoftheuniversitytodeliverwhatcouldhavebeenreasonablyexpected,thenarefundorcreditwillbegranted.
17. CourseCancellation
WhereacourseiscancelledbyQMUL,afullrefundwillautomaticallybemadetoallstudentsaffected.
18. ProcessingofRefunds
18.1 StudentswhowithdrawmustfirstsubmittheappropriateformtoAcademicRegistry(seesection14.3above).Thestudent’sstatuswillthenbechangedtowithdrawnonthestudentrecordsystem.Studentswhowishtoapplyforarefundofuniversityfeesor,whererelevant,adepositmustthenapplyinwritingforarefundaddressedto:
MrsLisaDavisHeadofIncomeandCreditControlFinanceDepartmentQueenMaryUniversityofLondonMileEndRoadLondonE14NS
18.2 Refundrequestswhicharebasedonextenuatingcircumstancesmustbeaccompaniedbydocumentaryevidence,suchasamedicalordeathcertificate,orarefusalnoticeissuedbytheUKimmigrationauthorities.Iftherequestisduetoatransfer,aletterconfirmingacceptancetoanotherUKuniversitymustbesubmitted.
18.3 IfastudenthasanyotheroutstandingdebttoQMUL,thiswillbedeductedfromanyrefundofuniversityfees.
18.4 RefundsarenormallyissuedbytheIncomeandCreditControlOfficewithin21daysofthereceiptofthewrittenrequestandsupportingdocumentation.AllrefundsareprocessedinPoundsSterling.Refundsaremadeinthesameformastheoriginalpaymentexceptinthecaseofpaymentsmadebycash,chequeorinpersonbycreditcard,inwhichcasetherefundwillbemadebybanktransfer.
18.5 InaccordancewithUKanti-moneylaunderinglaws,paymentsmadebyanyoneotherthanpersonallybythestudentcannotberefundedtothestudent,butmustbereturnedtotheremitter,exceptinthecaseofpaymentsmadebycashorbanker’sdraft,inwhichcasetherefundwillbemadebybanktransfer.Ifpaymentwassplitbetweenmorethanonepayer,anyrefundwillbemadeinthesameproportionastheoriginalsplit.InthecaseofastudenttransferringtoanotherUKuniversity,therefundwillbepaiddirectlytothenewinstitution.ForQMUL’spolicyonanti-moneylaundering,see:www.arcs.qmul.ac.uk/docs/policyzone/125916.pdf
18.6 SubjecttocompliancewithQMUL’spolicyonanti-moneylaundering,anywrittenagreemententeredintobyQMULandathirdpartysponsorforthepaymentoffees(infullorinpart)willtakeprecedenceovertheseregulationsiftheagreementsetsouthowrefundsarehandled(i.e.USloans).
18.7 BankchargesmaybedeductedbyQMULiftherefundismadebyelectronictransfer.
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18.8 Refundsprocessedtoanoverseasbankwillbesubjecttoa£25administrationcharge.
18.9 Refundswillnotbemadeincashorbybanker’sdraft.
19. FailuretoPay
19.1 QMULwilltrytoaccommodatetheneedsofitsstudentswhereverreasonable.Wherestudentsarehavingproblemspayinguniversityfeesorothermoniesowing,itisessentialthattheycontacttheIncomeandCreditControlOfficeimmediatelytodiscussalternatives.StudentswhoarehavingfinancialdifficultiesmaywishtocontactourAdviceandCounsellingServicetodiscuss,inconfidence,possiblefundingoptions.See:www.welfare.qmul.ac.uk
19.2 Studentswhofailtopay100%ofuniversityfeesby31stJanuaryor,incaseswheretheyhaveapaymentplanwithinstalmentsdueonalaterdate,defaultormissapaymentwillberecordedasadebtorintheStudentRecordSystem.Thefollowingsanctionsmaybeimposedifsatisfactorypaymentarrangementscannotbeagreed:
• RegistrationmaybeterminatedinaccordancewithuniversityOrdinanceC3• Re-enrolmentatQMULwillnotbealloweduntilalloutstandinguniversityfeesarepaid• Thestudentwillnotbeallowedtositexamsortoattendthegraduationceremony• AlldocumentationfromQMUL,includingexamresults,transcriptsanddegree
certificates,willbewithheld.
19.3 QMULwillreferunpaidaccountstoexternaldebtcollectionagenciestopursuepaymentandseekrecoverythroughthecourtswherenecessary.
19.4 Ifthedebtisclearedby31stJuly,thestudent’sregistrationmaybereinstatedbutthisissubjecttoanadministrationchargeof£250andthestudent,ifonanundergraduateorpostgraduatetaughtprogramme,willnotbereinstateduntilatleast12monthsafterregistrationwasterminated.Postgraduateresearchstudentsaresubjecttotheadministrationchargeof£250andmayusuallybere-instatedimmediately.
19.5 InternationalstudentswhoseimmigrationpermissionisdependentontheirenrolmentatQMULwillbereportedtotheUKBorderAgencybyAcademicRegistryiftheyfailtoenrolduetonon-paymentoffees,defaultormissapaymentdueortheirregistrationisterminated.
19.6 Thefollowingstepswillbetakenwhereastudenthasnotpaidinfullby31stJanuaryormadesatisfactoryalternatepaymentarrangements:
• On7thFebruaryeachyearorthenearestworkingdaythereafter,theIncomeandCreditControlOfficewilldrawupalistofstudentdebtorsforcirculationtoacademicschools/institutesandAcademicRegistry.Informationregardingtheattemptsmadetorecoverastudent’sdebtmayalsobemadeavailabletoAcademicRegistry.
• AcademicRegistrywillwritetostudentsonthelisttowarnthemthattheirregistrationwillbeterminatedifsatisfactorypaymentarrangementsarenotmadewithin10days.
• Onoraround21stFebruary,theIncomeandCreditControlOfficewillsendanupdatedlistofstudentdebtorstoRegistry.AcademicRegistrywillterminatetheregistrationofthosestudentswhohavenotmadesatisfactorypaymentarrangements.Studentswillbenotifiedofthisdecisioninwriting.
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20. ThirdPartyDisclosuresandsharinginformation
Information on a student’s debt may be released or exchanged between different officesof the university in the legitimate course of a student debt collection activities. Anexample of this would be informing a student’s department of the outstanding debt to theuniversity.
If the student falls into arrears of payment to the university, the university may discloseadequate, relevant and sufficient personal data to a third party to enable the debt to the university to be pursued and recovered.
21. Complaints
21.1 Ifyouarenotsatisfiedwithadecisiontakenregardingthefeesyouhavebeencharged,thearrangementsforpayment,refundsoranysanctionsimposedfornon-payment,youmaysubmitacomplaintinwritingto:
MrsLisaDavisHeadofIncomeandCreditControlFinanceDepartmentQueenMaryUniversityofLondonMileEndRoadLondonE14NSEmail:[email protected]
21.2 FinancialOmbudsmanService
ComplaintsaboutfinancialservicesofferedbyQMULareeligibleforconsiderationundertheFinancialOmbudsmanService(FOS)scheme(www.financial-ombudsman.org.uk)oncestudentshavecompletedstages1-3ofthecomplaintsprocedure.http://www.arcs.qmul.ac.uk/docs/students/appeals-office/complaints/110421.pdf
22. UsefulContacts
• AtQueenMaryUniversityofLondon
Forqueriesaboutpaymentoffees,deadlinesandinstalments,contact:IncomeandCreditControlOfficeFinanceDepartmentQueens’Building1stfloorwestQueenMaryUniversityofLondonMileEndRoadLondonE14NSMondaytoFriday,9.00amto4.30pm
FeePaymentsandPaymentPlansTelephone:02078827676Email :[email protected]
ExternalSponsors
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Telephone:02078827676Email:[email protected]
Forqueriesaboutyourstudentrecord,contact:StudentEnquiryCentreAcademicRegistryQueens’Building,RoomCB02QueenMaryUniversityofLondonMileEndRoadLondonE14NSTelephone:02078825005MondaytoFriday,9.00amto4.30pm(4.00pmonThursdays)
• Foradviceaboutimmigration,StudentFinanceandallotheraspectsoffinancialadvicecontact:AdviceandCounsellingServiceGeographyBuilding,GroundFloorWestQueenMaryUniversityofLondonMileEndRoadLondonE14NSTelephone:02078828717FromoutsidetheUK:+44(0)2078828717www.welfare.qmul.ac.uk
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• StudentFinanceEngland(forHomestudentsresidentinEngland)POBox210DarlingtonDL19HJTelephone:03001000607Textphone:03001000622MondaytoFriday,8.00amto8.00pmSaturdayandSunday,9.00amto4.00pmhttps://www.gov.uk/contact-student-finance-england
• StudentFinanceServicesEuropeanTeam(forEUstudents)POBox210DarlingtonDL19HJTelephone:01412433570FromoutsidetheUK:+44(0)1412433570MondaytoFriday,9.00amto5:30pm
For further information contact: Queen Mary University of LondonMile End RoadLondon E1 4NSwww.qmul.ac.uk