Download - Unit 2 Business Communications
-
8/7/2019 Unit 2 Business Communications
1/17
BUSINESS COMMUNICATIONS
Unit 2
-
8/7/2019 Unit 2 Business Communications
2/17
OVERVIEW
Writing business letters is one of the most
important lessons in this Reference Guide.
All student managers will write letters on
personalized letterhead designed especially
for their business.
Using telephone and e-mail are an integral
part of business.
-
8/7/2019 Unit 2 Business Communications
3/17
Business Forms
Address labels andmetered postage
Address labels andpostage stamps
Letter head stationary
Speech EvaluationForms
While you were outslips
-
8/7/2019 Unit 2 Business Communications
4/17
2.1Writing Business Letters
Helping Managers Nouveau Investment Company will prepare a form
letter each time a stock purchase is made
Lee Community Centerwill prepare a newsletteron July 20 that will be reproduced and sent to allPettisville businesses
A special newsletter mailer is also provided thatincludes the bulk mail permit number and a placeto list the mailing address
-
8/7/2019 Unit 2 Business Communications
5/17
2.1Writing Business Letters
Manager Tips
Formatting techniques arefound on pages 96-97 in theStudent Reference Book
The modified block letterstyle is best forhandwritten letters.
The block letter style is theeasiest format formanagers who are keying
their letters on electronicletterhead stationary
` Business letters shouldinclude at least three
paragraphs Introduction Body
Conclusion
` Make copies of your
documents for
twor
easons: Businesses keep records of all
completed documents
You will need to have a worksampling for your final audit.
-
8/7/2019 Unit 2 Business Communications
6/17
2.1Writing Business Letters
Parts of a Letter Date LetterAddress
Salutation Ladies and Gentleman
Body Complimentary Close
Only the first letter of the first word is capitalized
Signature Enclosure Notation
If you are sending a check or other business paper withthe letter
-
8/7/2019 Unit 2 Business Communications
7/17
2.2 Using Telephone and E-mail
Manager Tips
The person answering the telephone for a
business is the ambassador
for
that company andplays a significant role in the success or failure ofthe business.
Viruses cannot be transmitted through the text ofan e-mail. They are introduced when programs orattached files are downloaded. It is important toscan for viruses.
-
8/7/2019 Unit 2 Business Communications
8/17
2.2 Using Telephone and E-mail
` United Communications will record all sales andservice orders on a work order sheet.
` The manager must call on businesses that ordermobile phone and DSL lines to make theinstallations, but there is no installation recordfor orders for cell phones.
` United Communications will send telephone billson July 18 and July 19 to all Pettisville businesses.
-
8/7/2019 Unit 2 Business Communications
9/17
Business Ethics
Many businesses monitor the sitesaccessed by their employees and the
contents of their e-mails. It is a common
occurrence today to see employeesdismissed from their jobs because of
improper use of the internet.
2.2 Using Telephone and Email
-
8/7/2019 Unit 2 Business Communications
10/17
2.2 Using Telephone and E-mail
Career Paths` Communication skills
are essential forsuccess in the followingcareers:
Administrative Assistant
Editor
Journalist
Public RelationsSpecialist
Receptionist
Reporter
Secretary
Telemarketer
TelephoneOperator
Word Processor
-
8/7/2019 Unit 2 Business Communications
11/17
2.2 Using Telephone and Email
When answering thetelephone, be promptand clear the line asquickly as possible.
Identify yourselfimmediately.
Speak distinctly,pleasantly,enthusiastically, andnaturally.
-
8/7/2019 Unit 2 Business Communications
12/17
2.2 Using Telephone and Email
Be prepared whenplacing a call. Gather all of the
information you need
When taking a telephonemessage: Time & Date
Name of caller Telephone number of
caller Message
Your initials
-
8/7/2019 Unit 2 Business Communications
13/17
2.2 Using Telephone and Email
Email software containsthe following parts:
Inbox
Outbox
Address Book
Heading
Attachments
Body
Signature Footer
-
8/7/2019 Unit 2 Business Communications
14/17
2.2 Using Telephone and Email
Email is relaxed
It can promote poorwriting habits as well as
lack of courtesy
Ex.Think of the languageyou use in email and text
Email is not private Others can access your
email, including your
employer
-
8/7/2019 Unit 2 Business Communications
15/17
2.3 Speaking in Public
Manager Tips
Suggested length for a speech is three to fiveminutes.
-
8/7/2019 Unit 2 Business Communications
16/17
2.3 Speaking in Public
Define the purpose of your speech
Plan the outline for your speech
Have a novel introduction Practice your speech
Dress appropriately
Also watch body language, posture, handgestures, facial expressions, and eye contact
Summarize the main points
-
8/7/2019 Unit 2 Business Communications
17/17
2.3 Speaking in Public
An effective speaker is able to define the
purpose of the speech, entertain the
audience, inspire, and pe
rsuade.
You must consider the interests and needs of
the listeners.