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“Understanding Volunteers: how to recruit'em, how to keep'em,
and knowing when to send them packing”
Meeting of the Minds 2013
Marlene Bautch
& Teri Stobbs Ricci
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Every SMRO relies on volunteers to exist. In some cases everyone is a volunteer from the top of the no-dollar-pay-scale to the bottom
No matter how many zeros you get, every one of the volunteers is important:
and more happy volunteers make a more successful SMRO.
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Sense of Accomplishment Recognition and Feedback Learn new things Skills and Experience Friendship and Belonging Keeping busy and FUN SELF INTEREST business or
personal – DANGER! DANGER!
Why do people volunteer?
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Marlene’s Gilligan’s Island Theory of Volunteers…
WHICH one are YOU?
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Authority Leadership Bossy Stubborn Loud Imposing
The Skipper
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Eager Willing Needs
direction Good
Hearted
Gilligan
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Eager Willing Little
Supervision Competent
in many areas
Mary Ann
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I am Important
Spot-light Needs
Applause
Ginger
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WORK?? WORK??? WORK?!?! Here’s some
money…
The Howells
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Committed to the Mission
Loves to learn & do new things
Self Starting Little or no
supervision
The Professor
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Taking the People you have and making it work…
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Volunteer Retention
Any volunteer old or new, will not stay with an organization or group unless they are comfortable inside the fabric of the group.
To feel comfortable with a group you need to feel a part of the group. So how does that happen?
It’s something you can help new (and old) volunteers with; some people call it mentoring and it’s what we will be discussing today…
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Volunteer Retention
Introductions Get to know the volunteer Point out what’s going on More than “do you have any
questions?” Never fib to a volunteer Respect. All of these together will lead to the…
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The upgrade process
Unless it’s The Professor, START SLOWLY
Ask opinions, No Judgments Invite to join the discussion You are building a relationship Patience and persistence
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Volunteer Recruitment & Retention
IS A TEAM SPORT.No one person can be everything to all volunteers – recruiting and keeping volunteers is everyone’s job within the organization.
Go Home and Share these tips with your SMRO – you are not alone.
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Dealing With Difficult Volunteers(can we kick them off the island??)
This can be the hardest thing we do.
Let’s talk about it.
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THANK YOU for Volunteering to be here!