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WHAT DO WE DO WITH THIS STUFF?Understanding and Archiving Social Networking Content
Dave Simmons – Knowledge Management SpecialistGeneral Services Administration/Public Buildings Service
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MORE THAN EMAIL NOW
Extranets with Customers and
Contractors/suppliers
Blogs
Document Storage
Shared Document
Spaces and Access Control
Lists
Content Management Systems and
Intranet/ExtranetsSEARCH
Transaction- and Form-
based Applications
VOIP and Phone
Collaboration
Calendaring (Personal and
Group)
Room and Resource Booking Online Groups
and Professional Networking Applications
Email Archiving
People Directory Services
Video ConferencingGSA’s Email
Upgrade/ Replacement RFP
Currently Lotus Notes 6.3
Platform of daily work Interoperable Works in the cloud (decentralized storage and software services)
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WHAT’S CHANGED?
Disc.
Email Mtg.
Disc.Email Mtg.Rept.Rep
t.
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CONTENT CHANGE
Before
Nouns
After
Nouns& Verbs
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NEW WAYS TO DESCRIBE SN CONTENT “Churn”
Conversations Modifications Commentary Question and Answers
Technologies paired with content Video, audio, graphics Date created, technology used, rendering
“Uncapped” No sense of how much content can be contained Open-ended – (no offloading nor reviewed for
accuracy)
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ENTER SOCIAL NETWORKING
Multitude of technologies
Vendor design shows interest in present and relay of information, not posterity
“Begun” digital, means higher expectations for recall and instant access to history
www.whitehouse.govwww.facebook.com/whitehousewww.twitter.com/whitehousewww.myspace.com/whitehousewww.youtube.com/whitehousewww.vimeo.com/whitehousewww.slideshare.com/whitehousewww.itunes.comwww.linkedin.com/pub/white-house/15/255/819www.flickr.com/whitehouse
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DISCUSSION FORUMSIssues Keeping Call and Response
in order and on topic Tagging relevant topics Expert evaluation of answers
General Observations Good source of tags Way to follow issues of the
times Everybody is an expert of
sorts Chronological Order
? C
C CC
AA
Tag
s
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BLENDING DISCUSSION FORUMS
To enrich information:
Tag original question & organize by topic. Add tags based on
answers and comments to question tags
? C
C CC
AA
Tags ? C
C CC
AA
Tags ? C
C CC
AA
Tags
? C
C CC
AAT
ags ? C
C CC
AA
Tags ? C
C CC
AA
Tags
? C
C CC
AA
Tags ? C
C CC
AA
Tags ? C
C CC
AA
Tags
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BLOGS (OR WEBLOGS)
Issues Maintaining links Relevancy in tags
(integration into other blogs)
General Observations Organized by date and
tags Reasonable search engine
for tags and headers
POST C CCCTags
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BLENDING BLOGS
Tags help to cross-reference and separate topics
“Mini-chronos” discrete timeslices
w/in a set of objects Author-modified
blogs
POST C CCCTags
POST C CCCTags
POST C CCCTags
POST C CCCTags
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WIKISIssues Capturing versions
(changes) Maintaining internal
linkages to other wiki pages
General Observations
Organized by date-stamp and version
Tagging provides good internal linkages
V. 1 V.
2 V. 3
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BLENDING WIKIS
Organize by topic Maintain the
linkages between pages
Tagging becomes more important when blending across several wikis
Is versioning important after final copy accepted?
V.3
V.2
V.1
V.3
V.2
V.1
V.3
V.2
V.1
V.3
V.2
V.1
V.3
V.2
V.1
V.3
V.2
V.1
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LIBRARIES, DEPOSITORIES, “LISTS”
Issues Keeping them
linked to point of access within the social media
Tagging the documents
Monthly Reports
Manuals
Research
Shared Drive
Memos
Minutes
Historical Websites
POST C CCCTags
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LINKAGES TO PEOPLE
Issues Documenting the many
linkages among people Changing jobs and
position titles – moving target
General Observations
Useful at time, but to preserve?
ME
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SO, READY TO ARCHIVE?
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ISSUES WE FACE: CAPTURE ISSUES
How do we capture new formats to keep not only the data bits, but the contextual meaning?
? C
C CC
AA
Tag
s
POST C CCCTags
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STORAGE ISSUES
Design formats for new technologies, or standardize on existing formats?
ASCII, PDF, RTF, JPG, WAV, MP3, etc. Who decides the de facto standards
for long-term storage? What about non-”owned” content?
external websites commercial or non-governmental content
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RETRIEVAL ISSUES
Tag at content creation or afterwards?
Taxonomy v. Folksonomy? How do we validate tags and cross-
reference across blended content? How do we build a search engine
for this stuff that makes it available within a native environment?
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ADMINISTRATIVE ISSUES
How to set up a sustainable Initiative for this enterprise?
1. Capture2. Store3. Extract to Approved Formats4. Transfer Content5. User-friendly way of organizing and
searching information
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SN ARCHIVING INITIATIVE ACTIVITIES
Identifying content worth keeping Developing “acceptable formats”
and processing procedures for each technology
Tag governance Identifying and testing new
technologies to incorporate Assuring quality on retrieval
(relevance, speed, completeness
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NEW THINKING FOR NEW MEDIA
“Churn” Paired content and technology Interoperable “In the cloud” “Uncapped” “Blending” Tagging & taxonomy development /
maintenance Tailored process development for each
format
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FINAL THOUGHTS
Plan for SN overflow Look for intrinsic order
Threads Transactions Chronology Versioning
Start small and accrete Consider a taxonomy creation and
maintenance tool Develop a Social Content Archiving
Strategy
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SN CONTENT: SNAPSHOTS IN TIME?
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QUESTIONS?
Thanks for your time and attention!
Dave SimmonsKnowledge Management SpecialistGeneral Services Administration/Public Buildings Services
Great Lakes Region [email protected]
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A MODEST PROPOSAL…