Download - Trustbased relationship wisnudewobroto
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@WisnuDewobroto
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Trust { means
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An expectancy held by an individual or a group that the word promise, verbal or written statement of another individual and group can be relied on
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Trust !
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Trust !
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Inherently intangible nature of services, consumers paved the way for trust based relationship to reduce uncertainty and
vulnerability and provide the foundation of service companies’ efforts to establish
enduring, commitment and rich relationships with the customers
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Trust based relationship model
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Trust of Company
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Trust Based?
Perceived competence Perceived fairness
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Trust among stakeholders
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Partner relationship
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• Affective
• Continuance
• Normative