Download - Troubleshooting the Interactive Whiteboard
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Support - Hardware
Troubleshooting the Interactive Whiteboard
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Focusing Questions
• What are some of the issues your teacher is having with their whiteboard?
• How can we fix these problems?
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Instruction
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Framing The Session
After completing this session you will be able to help your teachers troubleshoot
whiteboard issues.
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Teaching
Determine which of the following issues you are having:
• Sound
• Orientating the Whiteboard
• Whiteboard light signals
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Sound
• Check that the power to the speakers are connected.• Turn on the speakers (you should see a green light.)
Make sure to turn them on before you connect to your computer.
• Make sure there is sound on your computer and that it is not muted.
• Check your sound properties by right clicking on the sound icon on your taskbar.
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Orientating the Whiteboard• Click on the keyboard button and right
click button on the Whiteboard tray at the same time.
• Click on the center of each cross. Make sure you are clicking on the tiny yellow circle in the middle of the cross.
• If you make a mistake click the keyboard button and continue.
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SignalsSteady Green Light – The Whiteboard is
ready to go. Blinking Green Light – Software issue.
You may have to reinstall the Whiteboard software.
Red Light – No power is going to the Whiteboard. Check for loose connections and faulty wiring.
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Guided Practice
• Now it is your turn to follow the trouble shooting steps.
• Each student will have a chance to fix the 3 problems listed.
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Work Time
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Work Time
Step 1 Break into groups of 2. One teacher and one Tech Team member.
Step 2 The “teacher” will state an issue the whiteboard is having.
Step 3 The “squad member” will troubleshoot the issue.
Step 4 Reverse the roles.
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Share
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• Share what scenarios you acted out and how you handled the situation.
• Are there any other issues you can think about that we haven’t discussed today.
Share
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How did we troubleshoot the Whiteboard issues?
• Answers