Transformation of Postal & Courier Services Through
Regulation
Presentation By
F.W. Wangusi, MBSDirector General
Communications Authority of Kenya
Kenya’s Experience
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Kenya’s ICT landscape by Sept 2014
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
Postal/Courier Licensees - 214
Postal/Courier Outlets – 1410
Internet Penetration – 57%
Mobile Money Subscribers – 27M
Mobile Penetration – 81%
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Legal & Regulatory frameworkThe Law:
Constitution & Act - CAP 411A
Sector Regulations & Guidelines
Sector Policy/International
Obligations
License Terms & Conditions
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
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ICT sector Regulator
The Regulator Communications Authority of Kenya (formerly CCK) was established in 1999 to regulate the ICT Sector. The Regulator’s mandate covers; Telecommunications, Postal & Courier, Broadcasting & Information Technology
C.A’s Vision
Access to and use of Information and Communication services by all in Kenya by 2018
C.A’s Mission
Facilitate the transformation of lives through progressive regulation of the Information & Communication Technology sector
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
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Our Role in Postal & Courier
CA
Creating a Conducive & Enabling
Environment
Managing Competition &
Consumer Protection
Enforcing License Conditions:
-Monitoring QoS-Managing Security
Ensuring access to Postal Service as Universal Service
obligation
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
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Conducive & Enabling Environment
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
Sector Policy 2006
The Act: KICA 2013
Regulations & Guidelines
Determinations from Research & Studies
Licence Terms & Conditions
KE-CIRT/CC
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Universal Access
PCK is the designated Public Postal License , responsible for USO in Kenya
PCK must meet its license terms/conditions and USO Requirements i.e:-National/County outlets targets -Services to un-served and underserved areas-Universal Service Fund(USF)
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
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Enhancing Confidence in Postal & Courier
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
Postal Courier Security Objectives
Detect/Control transmission of prohibited articles
Prevent revenue & asset loss
Enhance Cyber-security for adoption of e-commerce
Protect employees, consumers, asset
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Security initiatives cont….
• Project under implementation: UPU supplied Automated Mail Quality Measurement System
• KE-CIRT/National Public Key Infrastructure
• Proposals under public consultation• Minimum security standards(MSS) to
for all licensees• Assessment model to measure
security level in postal/courier facilities and processes
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
Postal & Courier Security
National KE-CIRT/CC
Implement National
Cybersecurity Policies, Laws &
RegulationsCybersecurity Awareness &
Capacity Building at the National Level
Technical Co-ordination &
Response to Cybersecurity
Incidents
Early Warning & Technical Advisories
Development & Implementation
of a National Public Key
Infrastructure (NPKI)
Research & Development
(R&D) on Cybersecurity
Establish Collaboration
(National, Regional &
International) on Cybersecurity
Cyber-security: National KE-CIRT/CC
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Quality of Service(QoS)
Current QoS indicators:• Delivery timelines• Frequency of delivery to
P.O Box
Proposed indicators:• Claims/Complaints resolution
timelines and procedures• National & county population
per private letter box• National and Global Monitoring
System(GMS) RFID being installed for regulatory purposes
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
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Consumer protection
Enhanced consumer choice with over 224 postal/courier operators licensed to date
Recourse to CA if consumer is dissatisfied with response to complaint filed with operator
Operators maintain a complaints log/register inspected by the CA
All Postal/Courier operators must have complaints resolution procedures and policy filed with the CA
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
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Challenges
Lack of proper National Addressing System
Appropriating the cost of USO in the sector amidst scarce resources
Building confidence among consumers in light of the security related threats
Ensuring 100% compliance to standards & license conditions
Protection/policing of reserved services amid growing informal operators in informal settings
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
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Regulatory interventions
Creating an enabling
environment for growth in the sub-
sector
Facilitating Infrastructure &
Services Development;
National Addressing
Enhancing Postal & Courier services
penetration through USF
Monitoring Quality of Service through
Automated Measurement
system
Undertaking Research/Studies for Postal/Courier
Development
Enact regulations & guidelines; E-
commerce guidelines,
Competition Regulations
TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA
Transforming the Postal & Courier Sector
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Thank You
Postal & Courier Businesses Accelerating adoption of ………..