Transcript
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TRANSFORMATION,
and commerce
NOITMRASONFRAT,
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what if you can’t
-46%
+22.5%
CX leaders
CX laggards
Customer Experience Laggards vs Leaders: 5-year stock performance
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aggressive
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search
1 2 action
3 4 account mobile
CONTENT
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(traffic x conversion x AOV)
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(traffic x conversion x AOV)loyalty - (operating cost)
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set new expectations.
transformation.