Download - Train the-trainer-training-17383
Introduction❚ Objectives
❙ Equip your in preparation training sessions
❚ End results❙ Know adult learning process❙ Learn to prepare before
training ❙ Know how to write lesson plan ❙ Facilitate discussion❙ Demonstration effectively❙ Interact well with audience
Outline: Part A: Preparation
❚ 1. Preparation❙ 1.1 adult learning❙ 1.2 teacher vs instructor❙ 1.3 create a checklist❙ 1.4 sample outline❙ 1.5 motivate your audience❙ 1.6 create lesson plan
Outline Part B: Training❚ 2 Introduction
❙ 2.1 Gain attention❙ 2.2 Aims❙ 2.3 Transition❙ 2.4 Overview
❚ 3 Explain❙ 3.1 Delivery skills❙ 3.2 Use of multimedia
❚ 4 Discussion and feedback❙ 4.1 facilitation Skills
❚ 5 Demonstration ❙ 5.1 Demo training
❚ 6 Summary and closing
1.1 Adult learning❚ Learn by doing❚ Learn by solving practical problems❚ Learn through the application of past
experience❚ Learn best in informal environment❚ Through a variety of training method
1.2 Teacher vs Instructor ❚ Teacher:
❙ Tell them what you are going to tell them❙ Tell them what you are telling them❙ Tell them what you’ve told them
❚ Instructor
❙ Ask them what they’ve done❙ Tell them what they are going to do❙ Show them what they are going to do❙ Let them do it❙ Let them do it some more❙ Ask them what they’ve just done
1.3 Create a check list
❚ Look at the example❚ Work out in a group of 4❚ Choose a leader❚ Write it in a flipchart
1.5 Motivate Your Audience • Tell a story• Use natural humor• Unusual statisticsKnow their level of
knowledge• speak their language• variety in a presentation
• Create a need - WIIFM• Get yourself excited – eye contact and
available yourself before class, at breaks and after class
• Establish a long range objectives – see bigger pictures like the overall presentation
• Apply contents to life – role play and action plans
❙ Know their level of knowledge
❙ speak their language
❙ variety in a presentation – change every 8
minutes 90/20/8
❙ Learn from good instructors
2. Introduction ❙ General guidelines:
❘ write notes on index card❘ eye contact❘ drink water if you are thirsty. Not iced water❘ vary your voice – pitch, volume, short
dramatic pauses, speed of delivery❘ watch your language! – everyday language,
friendly❘ mannerism – adjust your clothes, scratch
your ear or nose, brush back your hair
2.1 introduction: gain attention
• open with high energy, animation and enthusiasm
• don’t apologize• give the audience an overview• be aware of your appearance• be aware of your voice – tone, enunciation,
pace and speed, word choice
Next Steps ❏ Quotation❏ Challenging questions❏ Description of incidents❏ Poems❏ Word games❏ Visuals Props ❏Activities
❘ Nonverbal Delivery Skills• posture – confidence, alert• hand gesture• body movement – step forward, a step
backward, lateral movement• facial expression• eye contact
❘ Delivery the content:• step by step• clear and concise• tell them why• stress key points• avoid jargon and buzz words• speak at moderate speed
3.2 Use of multimedia
❚ Flip Chart✍write big and well✍use color – red for underline,
black/blue/green for main text, pink/brown, purple and yellow: least visible
✍use exact words, ✍face your audience, ✍post them ✍use symbol, box and bullet points ✍reverse techniques
4.1 facilitation Skills
❙ Set ground rules❙ Learn to wait before responding – count to 10❙ Redirect questions to the group – Ping Pong❙ Use the energy of the group – rest, humor,
stretch break❙ Avoid making judgment statements – Which’s
not very funny? How can you believe that?❙ Listen attentively – look into their eyes
❘ Paraphrase to clarify❘ Use flipchart – keep track of ideas. KISS❘ Synthesize – don’t just record. Get
comment and build on each other’s thought
❘ Summarize periodically❘ Label sidetracks – use card or signals❘ Park it – parking lot❘ Give reinforcement – verbal and non verbal
– thank you and thumb up
❘ Keep air time under 40%❘ Check for understanding❘ Ask participants to summarize❘ Ask others for opinion❘ Summarize and move on
5.1 Demo training❚ position the employee correctly❚ explain the objective and steps❚ demo first the overall process❚ demo NEXT each step slowly, explain
each step elaborately and verify understanding
❚ practice and feedback❚ summary
Verify the trainees understand the task
❘ ask for questions –What question to you has? –Anything I need to clarify further? –wait for questions
❘ have trainee repeat instructions• tell them you are concern with your
communication skills• praise them if they do it well
❘ .test verbally for understanding• keep question short and to the point• usually 2 –3 questions• gain confidence and making progress