Download - Tour Guiding Techniques B
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TOUR GUIDING
TECHNIQUESContent and Methodology
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GUIDING TECHNIQUES
Be prepared, study the destination
Plan your spiel or commentary, it should bestructured
Have an update on the local and global news andenvironmental issues
Intercede when necessary in the interaction withthe guest and the locals
Be aware on the basic human behavior and
attitudes
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Do not research to back up your facts
Be ready for pertinent and impertinent questions
In cases of having more than one guide, find some
time to sit down, discuss to synchronize
information & learn from each other
Never tell your personal life at first meeting
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Never sell anything at first meeting unless they ask
Be punctual at all times. Be there at least one hour before the tour
starts
Learn map reading
Learn how to say NO to indecent proposals
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Always make a head count before, during and after the tour, especially
on stops
Be practical when making judgment, think if the benefit of the majority
Be a good decision maker
Learn basic first aid
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QUALITIES OF AN EFFECTIVE TOUR GUIDE
Love of country
People-loving
Open-mindedness
TactfulnessPunctuality
Proper decorum
Honesty
resourcefulness
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Self- confidence
Sense of humor
Enthusiasm
Fairness in treatment
Good healthGood communicator
Patience
Reasonable
Assertiveness
Humble and polite
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STEPS ON HOW TO MAKE A
COMMENTARY
Begin with a smile, greeting and introduction
Brief the guests about the tour for the day
Review the inclusions and exclusions of thetour
Give the distance and traveling time of the
destination
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What to expect from the tour
Give necessary precautions
Do not miss to point important landmarksalong the way
Announce comfort stops
Always do the head count
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TIPS FOR AN EFFECTIVE TOUR
COMMENTARY
Start with a greeting or introduction
Information should be delivered in a mannerthat would interest the guests
Sense of humor should be part of thedelivery of information
Remember, commentaries help peopleunderstand and appreciate what they actually
see
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Face the group, not a few
Speak slowly and clearly
Voice should be audible
Practice eye contact
Prepare yourself for questions to be asked
Take control of your breathing and
emphasize important words
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Use synonyms, example in explaining something
When mentioning a name, repeat it or spell it
Maintain silence, if the need arises
Listen carefully to questions and other concerns
Never argue with the guests
End your tour always by thanking the guests
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THE END