1. MAKE YOURSELF CLEAR

In order to get the information you want, the person you're speaking to needs to be able to understand you clearly and coherently.

ORLA HEDLEY

2. IDENTIFY YOURSELF

This will make it easier for the customer if they need to return the call or give you additional information after the first phone call has been made.

ORLA HEDLEY

3. BE ENTHUSIASTIC

If you seem happy and focused on the person who is calling, they will be more likely to remember you in a positive light.

ORLA HEDLEY

4. BE INFORMED

Make sure you have all the relevant documents with you in order to take the call and gather all the required information.

ORLA HEDLEY

5. ALWAYS BE PROFESSIONAL

You never know who is on the other end of the phone so make sure you act professional at all times.If you answer in an unprofessional manner then this will reflect on how the caller remembers the company or business you are working for.