Top 15 KPIs for… EMC® Documentum
user/ReveilleSoftware
@ReveilleSoftwre
company/Reveille-Software
First… What Do You Know About YOUR
Documentum System?
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• Do you have insight into processor load, memory consumption and disk space?
• Can you determine overall server health?
• Do you know if your Documentum system is available?
• How many users are actively using the system?
• What transactions are they running?
• Is your system operating at its peak?
• How long does it take for a user to check out a document?
• Are you meeting end customer SLAs?
Without Deep Documentum Insight...
Significant time is spent
troubleshooting and firefighting
and….
fines and lost revenue can result
and….
Capacity planning/chargeback is subjective
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Top 10: Server, Processing & Performance
KPIs for Documentum
Keep Your Documentum Environment
Healthy with these 3 types of metrics
Performance
Processing Stats
Server Health
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Performance
KPIs 1-4
End-User Response Times
Gain objective SLA information
Content Repository Transaction Performance
Know if repository operations are
performing at peak levels
Database Query Performance
Understand performance level
of database
Application Interface
Transaction Performance
Know if DFC/DFS /REST/CMIS
operations are at peak performance
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Processing Stats
(Client Application)
KPIs 5-7
End-User Transaction
Counts
Understand application use by
knowing distribution and frequency
Application JVM Session Counts
Determine load across application
instances
Repository Session Counts
Ensure proper operating levels
Indexing
KPIs 12-13
Indexing Queue Levels
Understand server load to identify potential processing
bottlenecks
Process Results
Identify problems with indexing processes
Trans-formation
KPIs 10-11
Transaction Queue Levels
Understand server load to identify potential processing
bottlenecks
Rendition Processing
Verify successful transformation of test documents
Workflow
KPIs 8-9
Process Queue Levels
Understand server load to identify potential processing
bottlenecks
Process Results
Identify problems with workflow
Pro
cessin
g S
tats
10 10
Available Repository
Storage Ensure continuous document storage
Server Health
KPIs 14-15
CPU and Memory Usage
Track over time; gain insight into server capacity
and performance
How APM Can Help
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Discover performance issues before
user community productivity is
affected
Reduce MTTR & automate
remediation
Continuous availability,
user productivity & SLA’s met
APM =
Application Performance Management
How Reveille for Documentum Can Help
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Improved Documentum
Service Levels
Reduced Support and Management Costs
•Reduce issue resolution times (MTTR)
•Boost application uptime
•Objective KPI’s for capacity planning / chargeback
Increased End-User Productivity
•Understand service level baselines
•Ensure end customer SLA’s
•Accurate, objective SLA reporting for IT and business stakeholders
Ensure Regulated Document Production
•Reduce potential for fines due to system downtime
Thank You
Take a Product Tour:
http://reveillesoftware.com/product-tour/
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