TOMI RENAN R. PECO10 Robles Street, Santolan, Pasig City, Philippines 1610Mobile !6"#"$"$6%"00 & !6"#'%"%"6'$6E(ail. to(irenan)pe*o+yahoo.*o(OBJECTIVETo ,or- .or a gro,ing an/ .ast pa*e organi0ation ,here a strong ba*-gro1n/ in *o(p1ter net,or-s, e2*ellent *o((1ni*ation s-ills, an/ a *o(plete -no,le/ge o. net,or- se*1rity an/ operating syste(s *an be .1lly 1tili0e/ to i(pro3e operations.CAREER HISTORYTECHNICAL SUPPORT REPRESENTATIVE 4 No3e(ber '011 5 presentSitel Philippines CorporationResponsible .or tal-ing to *1sto(ers in an enth1siasti* an/ ta*t.1l ,ay .or resol3ing any ser3i*e iss1es or *o(plaints they (ay ha3e.Duties 6i3ing *1sto(ers a *o1rteo1s ,el*o(e. 7sing ele*troni* /atabases to bring 1p *1sto(er in.or(ation. Pro*essing all *1sto(ers transa*tions e..i*iently an/ e..e*ti3ely. Ret1rning *1sto(er phone *alls. A**1rately 1p/ating *1sto(ers re*or/s. Resol3ing *1sto(er iss1es an/ *o(plaints. Consistently a/hering to b1siness pro*e/1re g1i/elines. Ta-ing part in ser3i*e re3ie, (eetings an/ *o(ing 1p ,ith i/eas on ho, to i(pro3e *1sto(er ser3i*e.!EY S!ILLS AND CO"PETENCIESTe#hni#al Support$Custo%er Ser&i#e O3er " years o. e2perien*e in Te*hni*al S1pport an/ E2*ellent C1sto(er Ser3i*e. 8ighly (oti3ate/ Te*h5S1pport Pro.essional s-ille/ in tro1bleshooting so.t,are, har/,are an/ basi* net,or-ing s1*h as s,it*h h1b an/ ro1ting proto*ols, 1tili0ing a/3an*e/ resol1tion pro*e/1res. Mi*roso.tO..i*e pro.i*ien*y an/ ti(e (anage(ent s-ills. E2*ellent na3igating o. Ma*intosh an/Mi*roso.t Operating Syste(. 9no,le/geable in *on.ig1ring *o(p1ters an/ installation o. har/,are *o(ponents. E2*ellent 3erbal an/ ,ritten *o((1ni*ation s-ills. 6oo/ eye .or /etail: ,ell organi0e/, s-ille/ in setting priorities. Pro3en ability to ,or- 1n/er stress an/ gra3eyar/ shi.ts ,hile (eeting *hallenging /ea/lines. Strong organi0ational s-ills. Colle*te/ in.or(ation thro1gh *lient phone *alls to i/enti.y an/ report pro/1*t proble(s. S1**ess.1l in (astering ne, s-ills thro1gh han/s5on e2perien*e.Personal P1n*t1al an/ al,ays on ti(e. ;ell groo(e/ an/ al,ays ha3ing a s(art appearan*e. Al,ays ha3ing a positi3e o1tloo-. O1t5stan/ing analyti*al an/ proble(5sol3ing ability. Sharp,