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Thomas G. CummingsChristopher G. Worley
Chapter Four :Entering and Contracting
Organization Development and Change
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HS 4-2
Learning Objectivesfor Chapter Four
To describe the steps associated with starting a planned change process
To reinforce the definition of an OD practitioner as anyone who is helping a system to make planned change
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HS 4-3
The Entering Process
Clarifying the Organizational IssuePresenting ProblemSymptoms
Determining the Relevant ClientWorking power and authorityMultiple clients -- multiple contracts
Selecting a Consultant Expertise and experience
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4-4
Elements of an Effective Proposal
Content DescriptionGoals of Proposed Effort
Descriptive, clear, and concise goals to be achieved
Recommended Action Plan
Description of 1) diagnosis, 2) data analysis process, 3) feedback process, and 4) action-planning process
Specification of Responsibilities
What will various leaders, including the OD practitioner, be held accountable for?
Strategy for Achieving the Desired State
Provide change strategies, including education/training, political influence, structural interventions, and confrontation of resistance.
Fees, terms, and conditions
Outline fees and expenses associated with the project
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HS 4-5
Elements of an Effective Contract
Mutual expectations are clearOutcomes and deliverablesPublishing cases and resultsInvolvement of stakeholders
Time and ResourcesAccess to client, managers, membersAccess to information
Ground RulesConfidentiality
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HS 4-6
Interpersonal Issues of Entry
Client IssuesExposed and VulnerableInadequateFear of losing control
OD Practitioner IssuesEmpathyWorthiness and CompetencyDependencyOver identification
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2-7