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Think Outside the Project Management
TriangleElizabeth Michalka
@Michalka82#dpm2016
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How Did I Get Here? UNC Journalism Major >> The
Wake Weekly >> Duke University’s HR Office of
Communication Services >> Duke’s Fuqua School of Business
>> Caktus Group
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Who’s worked in-house?
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Higher Ed Technical Consulting
• Many hats• Solitary DPM
• Plan-driven processes (waterfall / whatever works)
• No Billable Hours• Hierarchy• Traditional
• Clients down the hall
• Specialized• DPM Team
• Scrum Process• Billable Hours
• Flat• Modern
• Remote Clients
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Similarities?
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There are differences between working in-house & at an agency, but we have at least one thing in
common — relationships.
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How do you use the Triangle?
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In-House ConstraintsFixed:
Resources Budget (there isn’t one!)
Flexible:ScopeSchedule
Prioritize & Reprioritize! (repeat)
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Collaboration
Communication
Relationships
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https://www.flickr.com/photos/colinkinner/2200500024/
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Think Outside the Project
Management Triangle
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The Power of Phase 2Improved Collaboration, Communication, and Relationship
through:Listening
DiscussingAcceptingIteratingTrusting
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Relationships are
opportunities.
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So, how do you do this?
Invest in yourself
Invest in people and their success, not just the project’s success
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Invest in Yourself
Give yourself a break.
Have confidence in your abilities.
Is there something you want to change or improve?
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When people are happy, they produce better
work. - Brett Harned
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Invest in Others
https://www.flickr.com/photos/nathaninsandiego/2705583592/
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Collaborate & Communicate:
1. Be Present
2. Open Up
3. Preferred Comm. Method(s)
4. Accept Feedback
5. Give Feedback Kindly
6. Ask Questions & Listen
How to Build Positive Relationships
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Ask Questions• What’s their history with the project?• Why are they involved?• Is there any tension among any of them?• Does anyone have questions or concerns about the
project?• Who holds the decision-making power?• Ask how you can help them.
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The Rewards of Random Things
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https://www.flickr.com/photos/sidereal/31952670/
https://www.flickr.com/photos/cbcastro/6908337562/
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Think Outside of the Triangle
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When you invest in others, they invest in you.
- Carl Smith