Download - Things to Know About Patient Experience
Transcript
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T H I N G S T O
K N O W
A B O U T
P A T I E N T
E X P E R I E N C E
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Patient Experience DefinedPatient experienceencompasses the range ofinteractions that patientshave with the health caresystem, including their carefrom health plans, and fromdoctors, nurses, and staff inhospitals, physician practices,and other health carefacilities.
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Cultivating patients for life.Increased patient retentionand loyalty.Improved patient satisfaction.Proactive health education andawareness.Increased overall populationhealth.Higher ROI yield.Improved margins.
Benefits of Improving PatientExperience:
Use patient experience surveys toidentify where your hospital orclinic stand in the term of patientexperience.