Download - The Unmet Demand for Premium Cloud Monitoring Services—and How Service Providers Can Capitalize
The Unmet Demand for Premium Cloud Monitoring Services – and How Service Providers Can CapitalizeKen Vanderweel
MST07T
MANAGED SERVICE PROVIDER ZONE
Sr. Director Service Provider Solutions Marketing
CA Technologies
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© 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type
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For Informational Purposes Only
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Abstract
As businesses run services across an increasingly hybrid mix of cloud and on-premises
environments, they realize a number of benefits—but they also encounter significant
challenges in monitoring.
451 Research conducted an extensive survey that examines the challenges confronting
enterprise IT organizations. Attend this session and find out about these challenges—
and the opportunities they can present for service providers.
This session will offer case scenarios, providing insights into the strategies that Cloud
Service Providers can employ as they look to incorporate premium cloud monitoring
services into their portfolios.
Ken
Vanderweel
CA Technologies
Sr. Dir., Service
Provider Solutions
Marketing
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Cloud Monitoring Opportunities for Services Providers
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Evolving Nature of IT and Customers’ Struggles to Adapt
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IT Teams Feel Pressure to Reach Top Goals
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Quantifying the Challenges
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Problems Fall Into Three Broad Categories
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28 Pain PointsHeatmap
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Shortcomings in Capabilities Have Broad-Based Implications
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15 CapabilitiesHeatmap
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Capitalize on Your OpportunityBusinesses are willing to pay a premium to solve these challenges
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CA Unified Infrastructure Management (CA UIM): Top 3 for Single Pane of Glass for Hybrid Cloud & IT
▪ CA UIM was awarded by EMA
Research as a leading solution
for providing single pane of
glass for today’s hybrid cloud
and IT infrastructures.
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4 CSP Premium Monitoring Case Studies
Enterprise #1 Challenge▪ IT accustomed to static on-premise, little experience
w/ dynamic cloud environments and tools
CSP Solution▪ Built cloud-based management platform, capabilities
include:
▪ Asset management
▪ Monitoring
▪ Billing
▪ Alarms and ITSM
▪ Client gained
▪ Unified visibility of all environments
▪ Track performance from single place
▪ More effective management and faster
troubleshooting
Enterprise #2 Challenge
▪ Dabbled in running workloads in IaaS environments
▪ Encountered obstacles;
– Egress and ingress costs to high
– Give up too much control which presented
compliance/security concerns
– Overwhelmed with massive amount of time to isolate
cause of issues
CSP Solution– Established visibility client was accustomed to
– Providing unified visibility of cloud and on-
premises environments, including converged
infrastructures
– Streamlined Ops and sped MTTR, supported by
correlation, analysis and reporting
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4 CSP Premium Monitoring Case Studies
Enterprise #3 Challenge▪ Complexity growing everyday
▪ Managing more types of components, more
specialized components, more advanced
virtualization, more cloud vendors and environments
▪ IaaS providers managed servers, but IT still tasked
with managing apps
▪ Struggled to determine root cause of issues
CSP Solution▪ Provided clients capabilities to consolidate
management of all their environments
▪ Consolidated management of entire data center, incl.
network, power/cooling, OS, apps across provider
environments
Enterprise #4 Challenge▪ Lots of monitoring in place, but not getting value
– Spiraling costs due to adding tools every time
new systems and services came online
CSP Solution▪ Provides a business/service/industry-centric approach
to monitoring offerings
▪ Monitoring all systems/environments supporting a
business service
▪ Provides three key perspectives
– Customer or end-user
– Development environment
– Infrastructure
▪ Result is true business-level insights fueling Ops
efficiencies, business performance and risk mitigation
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Recommended Sessions
SESSION # TITLE DATE/TIME
MST10THow SaaS-based Solutions Can Fuel Winning
Service Offerings11/16/2017 at 11:30 am
MST02T
The Next Big Service Provider Opportunity—Beyond
Infrastructure: Architecting Your Customer’s Modern
Software Factory
11/16/2017 at 12:45 pm
MST05T Get Your Complimentary White Space Assessment 11/16/2017 at 1:30 pm
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Questions?
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Stay connected at communities.ca.com
Thank you.
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MSP
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