![Page 1: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/1.jpg)
The Role of a Telecommunications Service Provider in Disaster CommunicationsDavid Corrie
Head BT Emergency Planning, UKEmail: [email protected]
ITU/ESCAP Disaster Communications Workshop, 12-15 December 2006, Bangkok, Thailand
![Page 2: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/2.jpg)
What is our Role?
Corporate Social Responsibility……………..……We need to balance in a way that is good for our
customers, shareholders, employees, the environment and the world in which we live……
This is an edited extract from a podcast (www.bt.com/betterworld) interview between Ben Verwayyan, Chief Executive of BT, and Jonathon Porritt
Further information on BT’s social and environment performance can be obtained from http://www.btplc.com/Societyandenvironment/SocialandEnvironmentReport/ pdf/2006/BT_CSR_Business_Overview.pdf
![Page 3: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/3.jpg)
BT’s Contribution to Disaster Relief
Tsunami - IndonesiaTsunami - Indonesia
South Asia EarthquakeSouth Asia Earthquake
7th July London Bombings7th July London Bombings
![Page 4: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/4.jpg)
BT’s Contribution to Disaster Relief
• Tsunami
• Kashmir
• London Bombings
Provision of Core
CompetenceManagement of the Risk
![Page 5: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/5.jpg)
The Risk
Risk
High
Low
Response
Low High
![Page 6: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/6.jpg)
The Risk
Risk
High
Low
Response
Low High
Do Nothing
£/$ and Provide Core Competence£/$
![Page 7: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/7.jpg)
The Risk
Risk
High
Low
Response
Low High
Do Nothing
£/$ and Provide Core Competence£/$
Risk Management
![Page 8: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/8.jpg)
Risk Management – a systematic approach
• Initial Response Phase
• Establishing Control Phase
• Recovery Phase
• Return to Normal phase
![Page 9: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/9.jpg)
1. Initial Response Phase –
• Establish a senior level team…… BT’s Gold level Incident Management team.
– What has happened?
– What support can we offer?
– What are the risks to our people?
– And so on…
Information from all sources, aid agencies, government,
and so on
Information from all sources, aid agencies, government,
and so on
Have we got the right working relationships
in place today?
![Page 10: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/10.jpg)
2.Establishing Control Phase -
• Establishing the command, control, and communications structure.
• Gold ……Strategic Command, London
• Silver ….. Tactical Command – Medan, North Sumatra
• Bronze….. The site of the incident – Ache Region
• Who should be in the Teams?– Skills ( technical, logistics, security and so on)
•
Have we got the right working relationships
in place today?
![Page 11: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/11.jpg)
3. Recovery Phase –
• “Doing the Job” phase………. not just technical
Teams get ready to move to Indonesia
Safety Kit
Team selection
RationsJabs
GPS
Maps
Communications First Aid kit
And so on and so on……..Have we got the right working relationships
in place today?
![Page 12: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/12.jpg)
3. Recovery Phase –• Site visit to Simeulue by a small recce team
Situation on the ground
Security
Safety on site
![Page 13: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/13.jpg)
Location Sinabang Town: 3.6 KM from coast
4 E1 Duplex
3.8m Dish
9.1m Dish
Location Medan Main Station
50 KVA generator {Main}
50 KVA generator {Standby}
GSM andCDMA
equipment
GSM andCDMA
equipment
SimeulueMedan
3. Recovery Phase
Lamno
![Page 14: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/14.jpg)
Logistics of getting the equipment to Simeulue from the UK
3. Recovery Phase – (11-13 January 2005)
Have we got the right working relationships
in place today?
![Page 15: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/15.jpg)
Installation complete
3. Recovery Phase – (28 January 2005)
Yes we did have the right working
relationships in place.
![Page 16: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/16.jpg)
When do you pull the team out?
28 January 2005 …. One Month Later!
4. Return to Normal Phase
![Page 17: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/17.jpg)
Four sites, 20 days, and ¼ of the cost to BT!
Kashmir
![Page 18: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/18.jpg)
In Conclusion
There is a role for Telecommunications service providers in disaster relief, but the risk has to be managed in a systematic way. Part of which will involve working with and relying on third parties such as aid agencies who may not be part of the normal day to day contacts of the provider.
I believe that the risk can be minimised by establishing these special working relationships today.
![Page 19: The Role of a Telecommunications Service Provider in Disaster … · 2012-11-16 · The Role of a Telecommunications Service Provider in Disaster Communications David Corrie Head](https://reader033.vdocuments.us/reader033/viewer/2022050413/5f8a51539fc16b3e0d3560d6/html5/thumbnails/19.jpg)
The Role of a Telecommunications Service Provider in Disaster CommunicationsDavid Corrie
Head BT Emergency Planning, UKEmail: [email protected]
ITU/ESCAP Disaster Communications Workshop, 12-15 December 2006, Bangkok, Thailand