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The “realities” of an
Operations Manager
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What is Operations Management
?
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What is Operations Management The art of pursuing the most efficient method of adding value to raw materials and/or labour to create items or services that meet customer needs whilst maximising profit.
◦ Managing selection of best suited◦ Materials◦ Design◦ Labour◦ Machinery ◦ Transport
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What is an Operations Manager
?
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What is an Operations Manager? The person who oversees the day to day running of a business and;
◦ Ensures the business operations are aligned to meet the company’s strategic plan◦ Oversees product, process and service development◦ Plans and controls all operational activities◦ Facilitates performance improvement
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Responsibilities of an Ops Manager
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Responsibilities of an Ops Manager
One, more or ALL of the following◦ Health and safety◦ Compliance and audits (ISO, environmental, calibrations etc.)◦ Inwards goods◦ Demand planning and Purchasing◦ Production planning◦ Production processes and output◦ Labour requirements and efficiency ◦ Quality◦ Logistics (warehousing & transport)◦ Plant and facility maintenance (from hand basins up to million dollar machinery)
◦ And Most importantly…. MANAGING STAFF
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Becoming an Ops Manager Start in one area of the operations management such as;
◦ Production◦ Logistics◦ Engineering◦ Supply chain◦ Quality assurance
Learn◦ Learn your chosen area well◦ Seek opportunities to lead other people◦ Learn other areas of operations management
◦ and STUDY THE THEORY !
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BSNS 7350 Operations Management Project
Topic: Inventory Accuracy
Product: Paint
Issue: The actual physical paint quantity does not match the ERP quantity
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The process
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Issue
600L
Painting Process https://www.youtube.com/watch?v=lUSnm8E4chI
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Problems caused by inventory inaccuracy
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Recommendations Form an paint Inventory improvement team
Brainstorm ideas to minimise paint thickness variations
Check and draft revise process diagram
Cycle count daily
Find root cause of any discrepancy
Use 5 why-diagram as a problem solving tool
When cycle count is correct for 10 days the project is successful
Control: Revisit project in 6 months to check is the process is still valid and inventory accuracy is still above 95%
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Implementation Roadblocks At the middle stage of your operations career, you are often tasked with Improvement projects in tandem with your function
You can be faced with the following issues;◦ The project team members are not direct reports ◦ Team members are already busy with their core tasks◦ Other issues come up that are urgent and takes the focus away from the project◦ Some of the team members are temporary workers◦ The team come from different cultures
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Ideas for motivating the team
?
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Ideas for motivating the team CEO buy in
◦ Email sent to all staff members from CEO outlining the project, time frame and expected outcomes
Frequent reminders◦ Via email, meetings, visual displays
Wall of shame◦ Public announcement of team member who have not complete there obligations (is this an appropriate
tactic?)
Incentives◦ Team or individual prizes, bonuses etc.
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Tips for your Ops Management project
Use this project as a learning ground for real life project work to practice◦ Leadership skills◦ Research skills◦ Try to spend as much time at the company that is allowed to collect relevant data and listen to the
employees experience◦ Report writing skills, especially using an executive summary as a “sales pitch” for your
idea/recommendations
Show genuine interest in the project and show the company your talent, it may lead to further opportunities
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In conclusion
Operations management encompasses many facets of a business
How you manage people will be your biggest challenge as an Ops Manager
Take your Op management project seriously as it is a good almost real life learning and it could lead to future employment opportunities