Download - The Facilitator’s toolkit - Scrum Alliance
![Page 1: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/1.jpg)
The Facilitator’s toolkitGet results and build a team
![Page 2: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/2.jpg)
Ice breaker
I live in this city (center = yes)
I am technical person (center = yes)
I have kids (center = no kids)
I know a lot about facilitation (center = yes)
It’s my first agile event (center = yes)
![Page 3: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/3.jpg)
Who am I?
Sylvain Mahe
• Agile and Lean coach since 2008• Publishing, Telcos, Industrial Property, Banking...
• Passionate about behaviors and team dynamics
• Enjoys the journey, the goal is secondary
• Always tries to understand the why before jumping to the how
• Transformational coach since 2014 (International Coaching Federation)
Cedric will co-facilitate the session with me. Thanks Cedric!!!
Twitter: @mahe_sylvain
LinkedIn: https://sg.linkedin.com/pub/sylvain-mahe/2/275/8b0
![Page 4: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/4.jpg)
Context
Individuals and interactions over processes and tools
Agile promotes collaboration, face to face communication, shared vision, make problems visible, alignment…
It’s also true with Lean Startup, Design Thinking...
![Page 5: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/5.jpg)
So you decide to put people together.You’re lucky, Agile offers a lot of opportunities…
Vision workshops
Sprint Planning Meetings
Inception
Daily Stand Up Meetings
Trainings
Sprint Reviews
Retrospectives
Brainstorming sessions
Workshops
...
What happens?
Typical challenges for change agents and agile teams : lack of engagement, lack of buy-in and ownership, poor outcome, unclear
goals, some individuals dominate...
![Page 6: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/6.jpg)
Facilitation is key
Facilitation is keyTransition from meeting to workshop
![Page 7: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/7.jpg)
What is facilitation? - Definition
Facilitation is a process, a role - the facilitator- and set of toolsto be able to work with and manage groups to achieve outcomes.
![Page 8: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/8.jpg)
Benefits
• Engage and empower participants
• Align people
• Achieve tangible outcome faster
• Build a team
• Have fun!
Facilitation techniques can be used in a variety of contextsIdeation/brainstorming, vision, alignment, requirements gathering,
planning, retrospectives, team building...
![Page 9: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/9.jpg)
Designing a session experience
Universal model
• Opening/setting the stage (check-in +
icebreaker) - capture mood and allow
participants to clear their minds
• Align - align all participants
• Exploration (brainstorming, divergence)
• Decision/Prioritization (convergence)
• Closing (crystallization + check-out + get
feedback) - summarize decisions/learnings
The facilitator picks activities that serve the goal.
Participants should ideally receive a report within
48 hours detailing decisions, actions and the
product of the workshop.
![Page 10: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/10.jpg)
Time to experiment !
![Page 11: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/11.jpg)
![Page 12: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/12.jpg)
![Page 13: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/13.jpg)
![Page 14: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/14.jpg)
![Page 15: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/15.jpg)
![Page 16: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/16.jpg)
![Page 17: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/17.jpg)
![Page 18: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/18.jpg)
![Page 19: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/19.jpg)
![Page 20: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/20.jpg)
![Page 21: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/21.jpg)
![Page 22: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/22.jpg)
![Page 23: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/23.jpg)
![Page 24: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/24.jpg)
![Page 25: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/25.jpg)
![Page 26: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/26.jpg)
![Page 27: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/27.jpg)
![Page 28: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/28.jpg)
![Page 29: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/29.jpg)
![Page 30: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/30.jpg)
![Page 31: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/31.jpg)
![Page 32: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/32.jpg)
![Page 33: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/33.jpg)
![Page 34: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/34.jpg)
![Page 35: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/35.jpg)
![Page 36: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/36.jpg)
The facilitator - Attitude
Role
• Designs the workshop in order to achieve the
goals (structure, people)
• Keeps the groups focused and on track
(timeboxing…)
• Catalyst
• The role evolves as the group matures
Positioning
• A diplomat, a referee, a guide, a mediator
• Attentive to feelings and levels of energy
• Neutral
• Not responsible for the content
• Independent of workshop outcome
• Trusts that group can make good decisions
• Readjusts format in real time if necessary
• Does not force decisions and agreements
Is not
A trainer, a consultant, a coach
![Page 37: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/37.jpg)
The facilitator - Skillset
• Enjoys working with and helping people
• Analysis skills
• Is a good observer
• Practices active listening
• Asks powerful questions
• Leadership
• Warmth
![Page 38: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/38.jpg)
Tips
• Experiment new formats
• If an activity does not work, try
something else
• Consider co-facilitation
• Flexibility in format, but clearly
defined objectives
• Use visuals, record visually
• Improve your listening & questioning
skills
• Learn about models
![Page 39: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/39.jpg)
Going further - Explore models
Development
• Spiral dynamics
Communication
• Non Violent Communication, Toltec
agreements, Transactional analysis
Team dynamics
• Tuckman model
Personalities
• Process Communication, MBTI, 16PF
Change
• Kubler-ross
![Page 40: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/40.jpg)
Dealing with dysfunctional behavior
![Page 41: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/41.jpg)
Going further - Graphic Facilitation
![Page 42: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/42.jpg)
Going further - Graphic Facilitation
![Page 43: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/43.jpg)
Going further - Whole experience
Source: http://www.wheretofromhere.asia/
![Page 44: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/44.jpg)
Further reading
![Page 45: The Facilitator’s toolkit - Scrum Alliance](https://reader033.vdocuments.us/reader033/viewer/2022052521/628c78f7f79c0216db0e6b8d/html5/thumbnails/45.jpg)