The emergence of engineered and collaborative un-structured learning in
corporate learning settings:
readiness, rhetoric and reality
Keynote Address - Bob Spence
Quality Learning Design People Management
Proving Value Performance Support
Learning
...
Work
Relearning
Community
Life
Learning
70% - informal, on-the-job, stretch projects and practice
20% - coaching, mentoring, developing through others
10% - formal learning interventions and structured courses
McCall, M. (2010). Peeling the onion: Getting inside experience-based leadership development. Industrial and Organisational Psychology, Vol.3, issue 1, pp.61.68
The 70:20:10 “rule”
Structured
Active
Flexible
Conscious
Just-in-time
On-demand
Pushed
Planned
Rigid
Mandated
Passive
Pulled
Unplanned
Support
Just-enough
Self-service
Unconscious
Unsolicited
Instinctive
Innate
Contextual
Learning PerformingSupporting
Facilitated Self enabled
Un-structured
InformalFormal
Social
Engineered Collaborative+
Balanced design of structured and un-structured learning
Structured learning
Un-structured learning
Conducive Environment
Appropriate Media
Performance
Performance SupportJust-enough, just-in-time
Knowledge SharingSustainable business growth
Engagement
Information Knowledge
Respect Pride Trust
Individual Organisation
Innovation
Sharing information Sharing knowledge
Trust
Prid
e
Communication Networking Problem solving
Engagement Discretionary effort Advocacy
Individual Context Organisation
Creativity Innovation Transformation
Bu
siness Perfo
rman
ceIn
div
idu
al P
erfo
rman
ce
Sup
po
rt
New markets
Clever people
Pro
fess
ion
alis
m
Pro
fess
ion
alis
mSocialisation of work and learning
Pro
fess
ion
alis
m
Success measurement
Design and method
Expectation Management
Organisational fit
Career fit
Sharing
Benefits
Sustained
ROI
Impact
Application
Learning
Reaction
(Level 5)
Level 4
Level 3
Level 2
Level 1
Kirkpatrick
Phillips
Rylatt
How will you know when this learning has been successful?
Structured
Posters
Notices
Checklists
Pre-reading
Classroom
e-Learning
Synchronous
Asynchronous
JIT – system/web based/ mobile
Integrated support
Workflow learning
Casual discussion
Planned discussion/forums
Knowledge dissemination
Learning PerformingSupporting
Un-structured
InformalFormal CollaborativeEngineered +
2. Learning 3. Application 4. Impact 5. ROI 6. Sustainability 7. Sharing the Benefits1. Reaction
Kirkpatrick Phillips Rylatt
Pro
fess
ion
alis
m
Success measurement
Design and method
Expectation Management
Organisational fit
Career fit
Thanks for your attention
