Download - The Digital Landscape
The Digital Landscape Panel
Moderator: Christine Haeberlin, IBMBrian Bartosh, Top o’ MichiganDebbie Olsen, ingenieEd Meiering, Aviva CanadaJohn Belyea, Moore McLeanJohn Foreman, ePath Consulting
© 2015 IBM Corporation
Digital Landscape PanelNecessary Changes for Brokers to Thrive
Christine Haeberlin May 26, 2015
SHIFT 1Data is becoming the world’s new natural resource, transforming industries and professions.
SHIFT 2The emergence of cloud is transforming IT and business processes into digital services.
SHIFT 3Mobile and social are transforming individual engagement – creating expectations of security, trust and value in return for personal information.
The new era is defined by three shifts:
OUR POINT OF VIEWData is the new basisof competitive advantage.
OUR POINT OF VIEWCloud is the path to new business models.
OUR POINT OF VIEWA systematic approach to engagement isnow required.
3 © 2015 IBM Corporation
At the same time, digital transformation is impacting all levels of business and society, creating a individual-centered economy
Individuals are more connected and empowered
Increased consumer expectations
Different ways to engage digitally
Expanded information transparency
Operations and business models are being transformed
Redefined consumer value
Integration across digital with physical
Concerns around risk, security, compliance and privacy
Competition is coming from new and different areas
New competitors from different industries
Changes in value migration; new winners and losers
New types of collaboration
Business Challenges
Business Challenges
Business Challenges
Business challenge
Mobile revolution
Social media explosion
Cloud Enablement
Power of analytics
Forces
Source: 2011 IBM Digital Transformation Study, IBV Analysis
It is becoming clear that the combined impact of new technologies will be even more profound, potentially driving radical innovations in business
Today Future
Mobile wallet turns dollars digital
Integrate internal / external data sources
Miniaturization of mobile devices, from palm-sized
to wearable
Boundary-less computing
Big data and predictive analytics
Organizations subject to instant critiques
User generated content
Personalized consumer service
Cross-platform on-demand
content
Location-based services
Collaborative buying and revenue sharing
Subscription access to enterprise applications
Inevitable disruption
Power of Analytics
Cloud Enablement
Social media explosion
Mobile revolution
“Although [social, mobile, analytics, and cloud] are… disruptive
on their own; together they are revolutionizing business and
society, disrupting old business models and creating new leaders.”
– Gartner2
Source: [1] IDC Predictions 2013: Competing on the 3rd Platform,“ IDC, November 2012; [2] http://www.gartner.com/technology/research/nexus-of-forces/
98% of the growthin IT spending between
2013 and 2020 will comprise social,
mobile, analytics and cloud
- IDC1
The Digital Landscape Panel Questions
1. What does digital mean to your organization today?2. In the context of insurance sales and service
(customer experience), how high a priority is digital for you, what are you doing and what are your goals?
3. What are the obstacles that need to be overcome?4. What role will our BMS/CMS’s play in the digital
landscape?5. How do brokers provide value to customers if
business is conducted online?6. If the best way to predict the future is to invent, what
innovation do you see for our industry?
The Digital Landscape Panel
Moderator: Christine Haeberlin, IBMBrian Bartosh, Top o’ MichiganDebbie Olsen, ingenieEd Meiering, Aviva CanadaJohn Belyea, Moore McLeanJohn Foreman, ePath Consulting