Download - The Digital CLO Playbook
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THE DIGITAL CLOJanuary 2017
TODD TAUBER | Degreed@toddtauber
@degreed
TIM QUINLAN | Intel CorporationDirector of Learning Digital Platform
@Intel
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Degreed is a career-long learning platform that helps organizations and people target learning at their skills gaps — however and wherever they build their expertise.
INTERNAL LEARNING & TALENT SYSTEMS+
EXTERNAL TRAINING CONTENT+
INFORMAL LEARNING ECOSYSTEM
ABOUTDEGREED
LMS Instructor-led
classes
Videos
Webinars
CustomPortals
OnlineCourses
MOOCs
BooksArticles
Live Events
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HELLO.LET’S TALK ABOUT…
Re-booting the <digital> learning system
Re-focusing L&D strategy to compete, not just to comply
Re-designing L&D operations to innovate, not just to scale
Re-wiring L&D technology for flexibility, not just efficiency
Q&A
1234
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1RE-BOOTING THE <DIGITAL> L&D SYSTEM
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AUDIENCE POLL:QUESTION #1WHAT IS THE PRIMARY BUSINESS PURPOSE FOR INVESTING IN LEARNING AND DEVELOPMENT IN YOUR ORGANIZATION? (CHECK ONLY ONE)
1. Employee engagement2. Customer satisfaction3. Revenue growth4. Cost efficiency / profits5. Something else (use the chat box)
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MOST CLOS INVEST IN DIGITAL LEARNINGFOR EFFICIENCY, NOT FOR AGILITY
Source: IMD / KPMG, Corporate Digital Learning: How to Get It “Right”, 9/2015
32%
23%16%
12%7% 5%
WHY DO CHIEF LEARNING OFFICERS USE DIGITAL?
Meet theneeds ofGen.XYZQuality
ConvenienceConsistency
Cost
Reach
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IT TAKES A DIFFERENT KIND OF CLOTO MEET THE MODERN LEARNER
Source: ATD, Bridging the Skills Gap: Workforce Development is Everyone’s Business, 10/2015
56%of current workforce skill sets do not match changes in company strategy, goals, markets, or business models
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INTEL CORPORATION CEO,BRIAN KRZANICH
As long as you're learning and growing, you can build a great career here…
“
Source: The Oregonian, Intel CEO: Rebuilding trust is top priority after wrenching job cuts, 6/2016
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INTEL ISRE-BOOTING ITS APPROACH TO L&D
Intel is transforming itself <rapidly> from a PC-dependent company to one that powers billions of smart, connected devices.How does that change the way you and your team approach the challenge of building the capabilities Intel needs for the future?
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2RE-FOCUSING L&D STRATEGY TO COMPETE
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AUDIENCE POLL:QUESTION #2WHO INFLUENCES HOW MOST OF THE LEARNING & DEVELOPMENT HAPPENS IN YOUR ORGANIZATION? (CHECK ONLY ONE)
1. L&D leaders2. Business leaders3. Line managers4. Workers5. Someone else (use the chat box)
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LEARNING & DEVELOPMENT ISSOMEONE’S JOB AND EVERYONE’S
Source: Degreed, How the Workforce Learns in 2016, 1/2016
L&D or HR departmentEmployer's LMS
Browse specific resourcesSearch the Internet
External networkPeers at work
Boss or mentor
21%28%
43%47%
23%55%
69%
WORKERS GET GUIDANCE FROM PEOPLE, TECHNOLOGY AND L&D
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DIGITAL CLOS MANAGE LESS LEARNINGAND EMPOWER MORE
Source: Bersin by Deloitte, 2015 Corporate Learning Factbook, 6/2015
<20%>
+29% +13% +90%Less trainingvia ILT, vILT
ore-learning
More learningvia on-the-job experiences
More learningvia
collaborating and coaching
More learningvia on-
demand resources
Higher-impact L&D organizations deliver...
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INTEL DIRECTOR OF LEARNINGDIGITAL PLATFORM, TIM QUINLAN
I want something that will seriously complement, or compete with, a Google search because that's the learning experience…
“
Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
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INTEL ISRE-FOCUSINGL&D ON ITS WORKERS
It’s essential to align L&D with business goals. So most CLOs focus mainly on what business executives want.But you’re focusing on Intel’s workers first. How do you connect that to what customers demand and investors expect?
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3RE-DESIGNING L&D OPERATIONS TO INNOVATE
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AUDIENCE POLL:QUESTION #4WHICH ROLES IN YOUR L&D ORGANIZATION DO YOU THINK WILL CHANGE OR EVOLVE MOST OVER THE NEXT FEW YEARS? (CHECK ALL THAT APPLY)
1. CLOs2. Learning consultants / program managers3. Designers / developers4. Trainers / facilitators5. Technology / LMS managers
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JOBS IN L&D ARE CHANGING JUST AS FAST AS JOBS IN THE REST OF THE WORKFORCELEADING Managing
programsEnabling transformation
DESIGNING Creatingcontent
Curatingexperiences
FACILITATING Trainingclasses
Mobilizingcommunities
CONNECTING AdministeringLMSs
Architecting and integrating systems
AND
AND
AND
AND
Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
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DIGITAL CLOS ARE DOING THINGS DIFFERENTLY …AND DOING SOME DIFFERENT THINGS
Source: Degreed, Webinar polls (n=265), 1/2016
Content, tools and technology don’t transform L&D – people do
36%are re-organizing
their L&D function
30%are re-skillingtheir L&D staff
19%are recruitingnew L&D roles
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I've even identified the roles on our team, the titles of our team – things like experience manager and experience architect…
“INTEL DIRECTOR OF LEARNING
DIGITAL PLATFORM, TIM QUINLANSource: Degreed, LENS SF: The Digital CLO Conference, 11/2016
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INTEL ISRE-DESIGNINGITS L&D ROLES AND SKILL SET
Making new approaches to L&D (and new learning technologies) work requires new kinds of L&D professionals.So how are you and your team re-organizing, re-skilling and recruiting to build the capabilities Intel needs to succeed?
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4RE-WIRINGL&D TECHNOLOGY FOR FLEXIBILITY
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AUDIENCE POLL:QUESTION #4HOW MANY DIFFERENT RESOURCES DO YOU THINK A TYPICAL WORKER IN YOUR ORGANIZATION USED FOR THEIR PROFESSIONAL DEVELOPMENT LAST YEAR? (CHECK ONE)1. 02. 1 to 53. 6 to 104. 11 to 205. 20+
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TODAY’S WORKFORCE DEMANDSFRICTION-FREE L&D
Source: Degreed, How the Workforce Learns in 2016, 1/2016
Worker
Expertise
Not enoughtime for L&D
offerings
Not enoughguidance or
direction
Not enoughrecognitionor reward
-47 NPS -62 NPS -71 NPS
OBSTACLE #1 OBSTACLE #2 OBSTACLE #3
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DIGITAL CLOS ARE INTEGRATING EVERYTHING PEOPLE NEED TO LEARN, WHEREVER IT’S FROM
FirewallLMS
Document Management
& Collaboration
EnterpriseSocial
Network
VideoTrainingSystem
SkillsoftHarvard Manage Mentor
Cross Knowledg
e
getAbstract Safari Open
Sesame
Udemy Pluralsight
…and more
User Generated
ContentYouTube TED
Microsoft Virtual
Academy
Coursera edX Udacity NovoEd
IDEO U General Assembly
The Economist
The Wall
Street Journal
Pocket Feedly Stack Overflow
...and more (much more)
L&D/HR SYSTEMS PAID CONTENT OPEN RESOURCES
Source: Degreed, Democratizing Learning and Development, 12/2016
+ +
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INTEL DIRECTOR OF LEARNINGDIGITAL PLATFORM, TIM QUINLAN
I want to stitch together the best capabilities in learning, and to create the best learning experience possible for Intel employees.
“
Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
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INTEL IS INVESTING DIFFERENTLY IN L&D
Most CLOs want to simplify the employee learning experience. The conventional choice is one integrated system.So why are you and your team re-building Intel’s learning experience by integrating an ecosystem of separate solutions?