THE CREATION OF SEAMLESS,
CROSS-BORDER JOURNEYS:
FROM IDEA TO REALITY
TALLINN – HELSINKI – TARTU
2018 – 2021
TWIN CITIES: TALLINN & HELSINKI
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
• Tallinn – Capital of Estonia
• Population: 441 245 (1.05.19)
• Helsinki – Capital of Finland
• Population: 645 482 (30.04.18)
• Distance between cities: 82 km
• By ferry: ca 20 trips per day
• By plane: 44 trips per week
WHAT ABOUT NOW?
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
• 9 mln passengers
• 1,4 mln private cars
• ???
• What about public transport in cities?
• Let’s connect the ticketing systems!
PROJECT DATA
• CB737 E-TICKETING - Creation of the interoperability
between the electronic ticketing systems in Estonia and
Finland
• Central Baltic Programme 2014 - 2020, ERDF – European
Regional Development Fund
• Partners – City of Tallinn (Lead partner), Helsinki Regional
Transport (HSL), Tartu City Government
• Duration of the Project: 36 months (May 2018 – April 2021)
• Budget:
• Total - €2.610.821,76
• Tallinn - €974.552,76
• HSL - €1.448.875,00
• Tartu - €187.394,00
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
PROJECT’S ACTIVITIES & OBJECTIVES
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
• The e-ticketing project aims at connecting ticketing systems in Tallinn, Tartu
and Helsinki to enable seamless travelling. This will significantly simplify the
travelling for the people.
• The project has three groups of activities:
• The conceptual business model will be sorted out
• Developing the system and testing it
• Project partners will pilot the joint ticketing system in Tallinn, Tartu and Helsinki
• It is expected that the time spent on travelling can be reduced appr. by 5%
• The tangible results are ticket products in Tallinn, Tartu and Helsinki (e.g.
daily tickets)• After the agreements on ticket pricing and sharing the income (clearing)
have been made, the concept is easily further developed and used in other regions in Europe and beyond
SITUATION IN TALLINN 2010 - 2016
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
Joint tender for public transport of Tallinn and Harju county + TallinnCard for tourists in 2011
Signing the procurement contract in December 2011, for 4 years period
New ticketing system was launched in 9 months, from September 2012
Semi-online system, all data stored in back-end
Tokens for the system: contactless Mifare Classic cards (Ühiskaart)
New hardware into all 650 vehicles, validating devices by each door
Link to P&R: free parking and ride in PT for private car drivers
Low operational cost (ca €80,000 per month, incl. the cost of hardware)
TALLINN: CURRENT SITUATION
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
The new procurement contract for 7 years (2016 - 2023) with
Ridango AS
New ticket type: QR-ticket (from March 2017)
New validators by front doors of all vehicles
Mobile app pilet.ee and redesigned web site
Extension of P&R: free ride in PT for private car passengers
Stand-by for the MaaS providers
Contactless bank cards (cEMV) - gradual go-live starting from the 15th of August 2018, all vehicles cEMV-ready by the 1st of
November 2018
CONTACTLESS EMV LAUNCH IN
TALLINN, 15.08.2018
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
Mrs. Kadri SimsonMinister of Economic Affairs and InfrastructurePhoto by Konstantin Sednev / Postimees
An hourly e-ticket will be solddirectly from the validator by
tapping EMV bank card
Ticketing system applies Best
Price logic (price gap) – after
the 3rd tap on the same day a
daily ticket is sold
Benefit to occasional
passengers – mostly for tourists
TICKETING AND INFORMATION
SYSTEM IN HELSINKI
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
Deployment of the new systems started in 2016
Most visible parts for the public are the new travel card readers in vehicles, new
ticket vending machines and new travel cards (Matkakortti)
Closed loop „card based“ system, where ticket data is stored on travel cards
Transactions from vehicles are transferred to back office in real time (when
networks are available)
PROJECT SCHEDULE 2012-2019
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
05/2012 - Contract with Tieto Finland signed
Tieto is the integrator, using several subcontractors
06/2012 - Specification phase started
01/2013 - Design & Development phase started 03/2016 - New Sales system in use in Service points (16)
06/2016 - Device installations and deployment in all vehicles
(buses, trams and trains) started
03/2017 - New Sales system deployed in R-kiosks and other sales points
10/2018 - Travel card change started
04/2019 - New zone based fare model in production (actual date
is 27.4.)
Q3/2019 - Possibility to load more time or value on travel card
through internet sales (no actual date has been agreed yet)
SOME NUMBERS
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
370 M journeys annually (142 M in Tallinn)
4 000 travel card readers
100 ticket vending machines
8 000 bus and tram stops with departure time information
1 500 driver POS and info devices
500 km of cables
250 customers who participated in testing
Hundreds of training days
Thousands of testing days
NEW ZONE BASED FARE SYSTEM
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
Currently used fare system is based on city limits: each city in HSL area (Helsinki,
Espoo, Vantaa etc.) has its own internal ticket and in addition there are
regional tickets that allow passengers to travel through several cities.
The new zone based system will be deployed after travel cards have been
changed in 2019; the zones surround the centre of Helsinki.
NEXT STEPS / TICKETING
DEVELOPMENT PROJECTS
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
Mobile ticketing development:
• Currently mobile ticket back-end is separate from other ticketing back-end• Goal is to merge mobile ticketing system into ID based back-end
Usage of contactless EMV cards (2019-2022):
• First steps towards ID based ticketing
• Card reader updates in vehicles
• New back-end functionalities
ID based ticketing in 4-6 years (2022-2024):
• Ticket data in back-end instead of travel card or mobile device
• Only ID on card or other media• Fare calculations done in back-end based on usage of ID
• Interoperability between different ticketing systems
eBus Tickets and validating in Tartu since 2015
03.06.2019 22
• You can load money onto your card:• at sales points,
• online at www.pilet.ee
• via mobile phone by sending SMS or by dialing 1322
• You can connect family members cards to your card
Valuable data sets are crucial
03.06.2019
24
Data based
modelling
Development plans, legal
acts, research results etc
Mobile positioning data
Demographic data Ticket validation
data
Interviews with focus
groups
• Decrease in the number of bus lines• Pendel routes• Shorter intervals• Faster connections
25
Bike sharing system (will start operation on June 8, 2019)
Integrated into public transportation system
750 bikes (incl 520 e-bikes) and 69 stations
Docking system with possibility to lock the bike and finish session out of station
– more flexibility for users
Possibility to create virtual stations
WORK PACKAGES IN PROJECT
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
WP M: Project management (Management)
WP T1: Business model (Implementation)
WP T2: Developing and testing (Implementation)
WP T3: Piloting (Implementation)
WP C: Communication (Communication)
Step 1: Mobile Tickets
HSL Mobile
ticket back
end
HSL
Mobile
App
Tallinn
Mobile
ticket back
end
Tallinn
Mobile
AppHSL Mobile ticket
HSL Mobile ticketTallinn Mobile ticket
Tallinn Mobile ticket
Op
en
Ma
aS
AP
I
Sale
sA
PI
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
STEP 1: MOBILE TICKETS
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
HSL already has an API for external usage (OpenMaaS)
• Possibility to purchase single tickets or day tickets
• Ticket data not available in Estonian yet
On Tallinn’s side the external Sales API requires some
development
Fraud prevention must be planned carefully
• Changing QR codes etc
Using the local application makes it easier to buy tickets
• No need to install new apps and register bank card
numbers etc
• Possibility to integrate other public transport tickets in
the same app
Step 2: Contactless EMV
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
HSL
Ticketing
back end
Cless
EMV card
Tallinn
ticketing
back end
EMV reader
Cless
EMV card
EMV reader
Tartu
ticketing
back end
Cless
EMV card
EMV reader
Portal for checking
the trips done with
EMV
STEP 2: CONTACTLESS EMV
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
Easy for occasional users
No need to purchase local tickets
Most people already have contactless EMV card
Integration between systems could be difficult,
because card number is tokenized differently in
different systems
Development of common portal for checking trips
is not easy
Banking card number handling is strictly regulated
Has already implemented in some cities
Step 3: ID based ticketing
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
HSL
Ticketing
back end
Media
with ID
Tallinn/Tartu
ticketing
back end
Media
with ID
Card reader Card reader
ID information exchanges
Transaction exchanges
STEP 3: ID / ACCOUNT BASED TICKETING
Ticket data no longer on cards or phones
Card readers can be simple
Travel cards, mobile phones, EMV cards could be the ID or store the ID
Pricing and calculation rules in back end systems
More flexibility
Easier to update rules
Back end systems need to exchange ID information
Travel right could be checked online from back end
Requires fast and reliable data communications from vehicles to back
endEesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
THANK YOU FOR YOUR ATTENTION!
Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019
Tiit LaiksooHead of Ticketing Division / Project Manager
Transport Department
CITY OF TALLINN
phone: +372 640 4680
mobile: +372 50 94654
e-mail: [email protected]