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Page 1: The Collaborative Caring Clinic Patient- and Family-Centered Care Dashboard December 2014

The Collaborative Caring ClinicPatient- and Family-Centered Care Dashboard

December 2014

PHYSICIAN SURVEY AND RETENTION RATEThe Collaborative Caring Clinic is committed to patient- and family-centered care at all levels of the organization. 00%

Partnering with patients and families and engaging them in care planning and decision-making leads to better clinical outcomes and more efficient use of health care resources. 00%

Involving patient and family advisors as part of improvement teams and in program development is beneficial. 00%

 Retention Rate

PFCC SELF-ASSESSMENT ONLINE SURVEY

PATIENT AND FAMILY ADVISORS

00 advisors and 00.00 hours and name of Patient and Family Advisory Councils (PFACs)

00 Committees/teams with advisors

Committee name(s)

00 Staff/clinicians involved with collaborative endeavors

Issues or types of issues addressed/resolved:

Media Coverage:

PATIENT/FAMILY PERCEPTIONS OF CARE (ADAPTED CG-CAHPS) In the last 12 months

NeverSome-times Usually Always

00% How often did the provider encourage you to talk about all your health questions and concerns?

00% How often did you and anyone in this provider’s office talk about things in your life that worry you or cause you stress?

00% How often did this provider show interest in your questions and concerns?

00% How often did this provider interrupt you when you were talking?

00% How often did this provider give you all the information you wanted about your health?

00% How often did this provider answer all your questions to your satisfaction?

00% How often were instructions about how to take your medicines easy to understand?

00% How often were after visits notes shared with you?

00%

Integration of Patient- and Family-Centered Concepts in Human Resources

Patient and Family Access to Information and Education

Patient and Family Participation in Care and Decision-Making in Ambulatory Settings

Leadership Commitment to Patient- and Family-Centered Care

1 2 3 4 5 6 7

0.0

0.0

0.0

0.0

4.1

5.4

5.5

5.8

2012 2014

STAFF SURVEY AND RETENTION RATEThe Collaborative Caring Clinic is committed to patient- and family-centered care at all levels of the organization. 00%

Partnering with patients and families and engaging them in care planning and decision-making leads to better clinical outcomes and more efficient use of health care resources. 00%

Involving patient and family advisors as part of improvement teams and in program development is beneficial. 00%

Retention Rate00%

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