![Page 1: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/1.jpg)
The CIO’s Dilemma
Abbie Lundberg, Lundberg Media
Former Editor in Chief, CIO Magazine
EFFICIENCY OR INNOVATION?PULLED IN TWO DIRECTIONS & GETTING NOWHERE FAST
![Page 2: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/2.jpg)
profitable
growth
Photo by Matthew Fang
![Page 3: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/3.jpg)
Pulled in two directions, getting nowhere fast
Photo by jpmueller99
![Page 4: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/4.jpg)
a slow recovery
Photo by Steve Wall
![Page 5: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/5.jpg)
Photo by Anders Ljungberg
poor visibility
![Page 6: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/6.jpg)
![Page 7: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/7.jpg)
Photo by Joe PennistonPhoto by Urban Archaeology
economy in transitioneconomy in transitioneconomy in transition
![Page 8: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/8.jpg)
The CIO’s Dilemma
Build New Capabilities
Be More Responsive
Customize
Be Open
Make Business Agile
Think Strategically
Business Unit Goals
Cut Costs
Be More Efficient
Standardize
Be Secure
Make IT Predictable
Execute Flawlessly
Enterprise Goals
![Page 9: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/9.jpg)
pat your head
rub your belly
![Page 10: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/10.jpg)
"Being highly responsive to our business partners’ and customers’ needs and creating standardized processes and technology platforms can seem like conflicting goals, but doing BOTH is key to maximizing value.”
Stuart McGuigan, CIO, CVS Caremark
![Page 11: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/11.jpg)
Innovation 32%
Cost Reduction 11%
Both 57%
BOTH57% of executives say innovation and cost reduction are equally important to their company’s ability to achieve future growth
Source: Accenture survey of 630 U.S. and U.K. executives, Nov. 2009
![Page 12: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/12.jpg)
IT savvy firms are
20% more profitable
than their competitors-MIT Center for Information Systems Research
![Page 13: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/13.jpg)
does IT matter?How
![Page 14: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/14.jpg)
“There are very few secrets out there anymore.
The only competitive advantage becomes speed.
Organizations need to keep embracing innovation and new technology models.
At the end of the day, it’s about getting from point A to point B quicker than everybody else.”
Rollin Ford, CIO, Wal-Mart
![Page 15: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/15.jpg)
Photo by Randen Pederson
IT weighing you down?
![Page 16: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/16.jpg)
clean house
![Page 17: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/17.jpg)
fixed costs
Photo by Matti Mattila
70%
![Page 18: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/18.jpg)
85%
information is a key strategic asset
36%
well positioned to use information for growth
Source: “Unlocking the Value of the Information Economy,” a global survey of 1,375 executives conducted by Harvard Business Review Analytic Services and sponsored by Symantec
Room for Improvement
![Page 19: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/19.jpg)
Barriers to growthWhich of the following are barriers to your organization's ability to use information to grow your business? (Select all that apply)
Source: “Unlocking the Value of the Information Economy,” a global survey of 1,375 executives conducted by Harvard Business Review Analytic Services and sponsored by Symantec
![Page 20: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/20.jpg)
Photo by Doug Shick
![Page 21: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/21.jpg)
IT budget thaw
Source: CIO Magazine’s Economic Impact Survey, Dec. 2009
Direction of IT Spending March '08 May '09 Dec. '09
Increase 63% 14% 40%
Decrease 17% 50% 28%
Remain the same 20% 36% 32%
Overall change (mean) +7% -13% +4%
![Page 22: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/22.jpg)
Photo by Jenny Downing
lighten up
![Page 23: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/23.jpg)
SaaS
1/3 of all enterprises have subscribed to or plan to subscribe to software as a service applications in the next 12 months
Source: Forrester Enterprise And SMB Software Survey 2010
![Page 24: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/24.jpg)
The government should adopt Web-based and free technologies over proprietary ones wherever possible to reduce government spending on long-term maintenance and consulting contracts. - Aneesh Chopra
![Page 25: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/25.jpg)
Photo by O2UKOfficial
City of Los Angeles
Photo by Erwin Recinos
![Page 26: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/26.jpg)
Photo by O2UKOfficial
Genentech
![Page 27: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/27.jpg)
Cisco Virtual Sales Meeting, September
2009
19,000 participants
89 countries
24 times zones
88 hours
90% cost savings!
… and offset 84,400 metric tons of carbon dioxide
Image from Cisco
![Page 28: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/28.jpg)
![Page 29: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/29.jpg)
Photo by Vali
focus on customersfocus on customers
![Page 30: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/30.jpg)
Please rate how important each of the following information strategies is to your organization’s growth over the next 1–3 years where 1 means “not at all important” and 10 means “extremely important.” Please rate how well your organization is currently doing each.
Source: “Unlocking the Value of the Information Economy,” a global survey of 1,375 executives conducted by Harvard Business Review Analytic Services and sponsored by Symantec
Performance Gap
![Page 31: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/31.jpg)
Closing the Performance Gap
What are the three most important things your organization can do to close the gap from where you are today and where you want to be to make better use of information? (Select up to three)
32Source: “Unlocking the Value of the Information Economy,” a global survey of 1,375 executives conducted by Harvard Business Review Analytic Services and sponsored by Symantec
![Page 32: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/32.jpg)
REAL SIMPLECOMMON PROCESSES
STANDARD INFORMATION
LEVERAGED PLATFORM OF CORE SYSTEMS
INNOVATION AT THE EDGE
![Page 33: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/33.jpg)
“It may seem counterintuitive, but the more standardized your systems and processes are, the more flexible you can be.”- Charlie Feld, Blind Spot
![Page 34: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/34.jpg)
Leveraged
Core
Market Edge
Charlie Feld, Blind Spot
![Page 35: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/35.jpg)
![Page 36: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/36.jpg)
Today’s Tech Landscape
Q. Which option best describes your plans for each of the following applications in the next 12 months?
Source: CIO Technology Priorities Study February 2010
![Page 37: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/37.jpg)
Source: CIO Technology Priorities Study February 2010
Tomorrow?
Q. Which option best describes your plans for each of the following applications in the next 12 months?
![Page 38: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/38.jpg)
So littlemoney!
![Page 39: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/39.jpg)
Photo by Jack Wolf
limited resources
![Page 40: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/40.jpg)
![Page 41: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/41.jpg)
“We can do anything you want; we just can’t do everything you want.”
-Healthcare CIO
![Page 42: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/42.jpg)
Smaller
Better
![Page 43: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/43.jpg)
Simple Project Portfolio FrameworkPriority Project Name Status Description IS Sponsor
Business Sponsor
Project Manager
Original Impl Date
Estimated Impl Date
Original Cost Estimate Forecast
123456789
101112131415161718192021222324252627282930
![Page 44: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/44.jpg)
Photo by Wilka Hudson
![Page 45: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/45.jpg)
PURSUE BOTH
LIGHTEN UP, SIMPLIFY
FOCUS, PRIORITIZE
TEAM SPORT
the upshot
Photo by Matthew Fang
![Page 46: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/46.jpg)
think radical
Photo by Ana Cotta
![Page 47: The CIO’s Dilemma Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine EFFICIENCY OR INNOVATION? PULLED IN TWO DIRECTIONS & GETTING NOWHERE](https://reader036.vdocuments.us/reader036/viewer/2022062422/56649e6a5503460f94b66fa2/html5/thumbnails/47.jpg)
Abbie Lundberg508.269.3547
[email protected]://lundbergmedia.com
Most of the photos in this presentation are from flickr, offered for use under a Creative Commons licensePhoto by Matthew Fang