![Page 1: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/1.jpg)
FEATURES & BENEFITS OF AMIThe Big Picture…
Asset management
Outage Management
Member satisfaction
Operational improvements
Safety
Business opportunities
![Page 2: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/2.jpg)
FEATURES & BENEFITS OF AMI Asset Management
Facilitates Improvements In Planning Process
Assists With Load Balancing And Phasing
Improved Maintenance Scheduling
Outage Management
Superior Information
Shorter Response Times
Heightened Safety
Employee & Public
Real-time Information
Improved Communications & Media
![Page 3: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/3.jpg)
FEATURES & BENEFITS OF AMI Member Satisfaction
Choice Of Billing Date
Reduced Billing Errors
Timely Meter Readings
On-line Response To Member Questions
Consistent Billing Periods
Operational Improvement
Improve Line-loss Accuracy
Improve Budgeting Process
Faster Identification Of Outages (Tied Into OMS System)
Timely Meter Readings
Targeted Deployment Of Resources
Verification Of Service Restoration
![Page 4: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/4.jpg)
Operational Improvement
Improve Line-loss Accuracy
Improve Budgeting Process
Faster Identification Of Outages
Timely Meter Readings
Targeted Deployment Of Resources
Verification Of Service Restoration
Improve Safety/Liability Concerns
Reduce Safety / Liability Issues For The Co-op:
“Bad Dogs”
Member Dissatisfaction Due To Disconnects
Member Privacy Concerns
Access Issues
FEATURES & BENEFITS OF AMI
![Page 5: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/5.jpg)
Business Opportunities
Ability To Add Web-enabled Services
New Rate Structures:
Time Of Use
Curtailment
Load Control
Prepayment
FEATURES & BENEFITS OF AMI
![Page 6: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/6.jpg)
OUTAGE MANAGEMENT……THEN & NOW
![Page 7: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/7.jpg)
THE DAY’S OVER AND WE’RE JUST SETTLING IN…
![Page 8: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/8.jpg)
You’re such an idiot!
Who should we call?
Uhh oh,power’s out!
THEN IT HAPPENS…
Hmmm, Ghostbuster
s?
![Page 9: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/9.jpg)
IN THE BEGINNING…
Lane Electric had 4 incoming phone lines…
and 10,000 members!
![Page 10: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/10.jpg)
IN THE BEGINNING…
4 members were okay cause they got through…
9,996 however, got busy signals, for hours and sometimes days! Frustrated? You bet they were!
![Page 11: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/11.jpg)
LEC’S ORIGINAL PROCESS…
• Lights went out, members began calling…
• Dispatch called Serviceman and Manager on Call (MOC).
• Serviceman located and evaluated problem and called MOC to begin
getting crews assembled and dispatched.
• In the meantime, staff and crews reported to office to gather
information and head to field. The game was on…
• Eventually, each member got a phone call to verify that power had
been restored – no matter what time it was!
![Page 12: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/12.jpg)
TRACKING CREW LOCATIONS…
• Hard keeping track of crews
• LEC did that with a map on the wall and yellow post-it notes. Each note had crew names and vehicle numbers. We moved them as crews reported in on the radios.
• If crews left area before all outages were restored, had to go back – Lots of time…
![Page 13: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/13.jpg)
OUR LOW-TECH SYSTEM GAVE US…
• Slow data recon
• Extended outage times
• Worn out crews and staff
• Safety concerns from fatigue
• Lots of overtime
• Bad press & PR
• Unhappy members
• Lots of “How do we fix this” discussions
FRUSTRATION!!!
![Page 14: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/14.jpg)
WE HAD TO DO SOMETHING…
BUT WHAT?
![Page 15: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/15.jpg)
TO AMI OF COURSE…
A SHIFT FROMWHAT WE’D ALWAYS DONE…
![Page 16: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/16.jpg)
IN 2005…• Lane Electric fully deployed an AMI system
• Cannon Power Line Carrier (PLC)
• Integrated with NISC iVUE software system
• Out of the box, got a 98% – 99% read-rate
• Tied OMS to CIS system seamlessly
• Developed a predictive, one-call outage
mapping application
• Live online outage updates posted on
LEC web site
• Began using the Cooperative Response
Center (CRC) for after-hours dispatch
![Page 17: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/17.jpg)
• No more post-it notes
• Dual signal AVL system installed in trucks
(cell phone & satellite technology)
• 4 - 50” flat panels to monitor interactive
outage activity
• Real-time outage numbers by zip code
• Color coded for easy identification
TODAY, IT’S A DIFFERENT STORY…
![Page 18: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/18.jpg)
TODAY, IT’S A DIFFERENT STORY…
• Better, quicker information
• Crews on site faster
• Repairs begin sooner
• Shorter outage times
• Less fatigue, safer employees
• No late night calls – can ping
meters before crews leave areas
• Know where crews are located
![Page 19: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/19.jpg)
TODAY, IT’S A DIFFERENT STORY… • Members can access from laptop, smart phones,
work pc’s, friends and family out of state, etc…
• Real-time information
• Great media relations
(media progress updates without talking
with them – information from web site)
• Frequent updates
• Better overall member
communications (CRC updates
messages from web site to keep members
informed better, faster)
![Page 20: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/20.jpg)
TODAY, IT’S A DIFFERENT STORY…
• Showin’em versus tellin’em – pictures are worth a thousand words…
Here’s what we’re dealing with…
![Page 21: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/21.jpg)
SO…
SmartHub provides alerts, outage information, and updates for smart-devices for members who are on the move…
![Page 22: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/22.jpg)
WHY ALL THE HUBBUB…?
• Happier members• Better stewardship of member’s money• Improved PR• Effective processes• Improved safety
![Page 23: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/23.jpg)
During the day, the decision as to whether or not CRC is engaged to manage an outage situation will fall on a Manager.
After hours, CRC will dispatch remotely based on a specific protocol.
WHEN AN OUTAGE HITS:
![Page 24: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/24.jpg)
Once CRC has been engaged, a number of things happen:
Matt and the board are notified of the outage(s)
The local media, local answering service and CRC are contacted to let them know that our website will be updated on a regular basis and that they are to refer to our website, www.laneelectric.com, for regular updates.
The website will be updated on a regular basis for the benefit of our members, the media and any others who are working the outage; CSR’s, Engineering, etc.
THE PROCESS:
![Page 25: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/25.jpg)
Using www.laneelectric.com as an outage communications tool
Benefits:
• One common message “everyone on same page”
• Regularly updated with new information
• Reduces the need to be in Operations/Dispatch
• Allows members and interested parties to find out the status of an event via cell phone, laptop pc’s, neighbors/friends pc’s that have power, at office or work, etc.
• Provides updates for CRC to develop customer responses
BENEFITS & EFFICIENCIES:
![Page 26: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/26.jpg)
Logging on to www.laneelectric.com
• Log on to Internet Explorer or Mozilla Firefox
• If you do not have LEC’s website set as your home page or if you do not have it as saved as a “favorite”, type in www.laneelectric.com and then hit ENTER. LEC’s website should appear.
• Once the site is opened, go the navigation bar and click on Outage Info.
GETTING READY:
![Page 27: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/27.jpg)
OUTAGE NOTIFICATION:
![Page 28: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/28.jpg)
OUTAGE UPDATES:
![Page 29: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/29.jpg)
OUTAGE INFORMATION:
![Page 30: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/30.jpg)
WHAT’S OUT?
![Page 31: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/31.jpg)
RESTORAL PROCESS:
1) Transmission Lines & Substations
2) Major Distribution Lines to Essential Services
3) Large Taps For Greatest Number of Members
4) Individual Homes & Services
5) Will Pick Up Damaged Services Once Repaired
![Page 32: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/32.jpg)
Currently Using Near Future Future
LOOKING AHEAD…
![Page 33: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/33.jpg)
![Page 34: The Big Picture… Asset management Outage Management Member satisfaction Operational improvements Safety Business opportunities](https://reader031.vdocuments.us/reader031/viewer/2022013004/56649f1d5503460f94c34a34/html5/thumbnails/34.jpg)
QUESTIONS?