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The Art, Science and Practice of Servant Leadership: Making it Work
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Serving Multiple Needs
“I’m searching for a leadership approach and want to know if this model deserves consideration?”
“I know about it, but will it work in my organization, club, school, etc.”
“We tried it and didn’t get the results we thought we would. Why?”
“I’ve never heard of Servant Leadership. I just came to hear Rich!”
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RichVice President of US Sailing
US Sailing BOD
18 years US Sailing Training Committee Chair
Owned and operated OCSC a commercial sailing school for 35 years
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Larry
US Sailing - Training Committee Chair
Keelboat Instructor: OCSC and US Naval Academy
30+ years of business consulting
A bit of a geek about human behavior
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So what you get is ….
Rich for real world,
“I really did this!” stories from
“The Art of Creating an Organization based on Servant Leadership”
and
Larry for
“Quick hits on the research that supports those stories
and places to go to geek out more”
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The final answer …
The biggest barrier to successfully implementing a program ofServant Leadership
is that many organizations “do” Servant Leadership.
And, they miss the real point of “being” servant leaders.
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The Doing of Servant Leadership
The Being of Servant Leadership
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So what is this “being stuff”…
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Reactions
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“Serving Others is done from “Above the Line”
Being Curious about what you can learn from every situation
What does it mean to Me?
What does it mean to Them?
Needing to be in Control Needing to be Right
Connecting Creating Psychological Safety
Play
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Real World Rich …
“It was 1997 and I was about to be taught a lesson… “
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Real World Rich … Servant Leaders Listen More Than Talk
• When a Leader is on Broadcast Everything Suffers
• Choose Curiosity
• Respecting Yourself Translates Into Respecting Your Team
• Staying Above The Line is Hard; But Worth It
• 1997 Epifany
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Real World Rich … Leader as Coach
“It was early in 2000 and ...”
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Real World Rich …Leader as Coach
• Benefit of being more a teacher than a boss
• Treat Employees More Like Sailing Students
• What If Every Mistake or Problem is a Learning Opportunity?
• Do They Trust You Have Their Best Interests at Heart? Do YOU?
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Real World Rich …Culture Over Cash
“In 2005 we were trying to attract more Corporate Events and had implemented an aggressive Sales Initiative …”
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Real World Rich …Culture Over Cash
• Culture is Fragile and Critical to Success• Easy to Quickly Damage; Very Difficult to Rebuild
• Without a Trusting, Team Oriented Culture, Performance Suffers
• One Member Can Ruin It
• Protecting the Culture Requires Courage
• 2005 Corporate Events Sales Initiative
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The really, really short version
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SOCIAL MEDIA MINUTEPlease take 60-seconds and post one takeaway, picture or
thought from this session on a social media platform of your choice and tag
@USSailing @(presenter) #SailingLeadership
IT IS TIME FOR THE
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Now, what is on your mind?
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Your Opinion Matters
Please open the Sailing Leadership Forum app and complete the session survey found in the
menu bar.
Thank you for attending this session
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Models to learn from
Simple Habits for Complex times:
1 – Multiple Perspectives
2 – Ask Different Questions
3 – See the System
Jennifer Garvey Burger
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Motivation
• Autonomy
• Mastery
• Purpose
Dan Pink