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IAT Course V6
IOSA Workshop
Session 3 - ISM and ISARPs
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Topics covered
IOSA Documentation System
ISM Definitions and Terms
ORG repeated provisions
Overview of other IOSA disciplines
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Module objectives
At the end of this module you will be able to:
1.Understand the IOSA Documentation
system
2.Get familiar with the IOSA Standards
Manual (ISM), its terms and general
provisions
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IOSA Documentation
System
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Documentation System IOSA Standards Manual (ISM): provides the operational standards,
recommended practices, associated guidance material and other
supporting information necessary for an operator to successfully
prepare for an Audit.
IOSA Program Manual (IPM) : provides the basis for program
standardization, which ensures that each audit is conducted in a
consistent manner.
IOSA Audit Handbook, (IAH) part 1, 2 and 3 and Airline: Provide
detailed guidance to the auditor for all of the operational activities.
IATA Reference Manual (IRM) : defines the abbreviations and
terms that are associated with the standards and recommended
practices.
Q5 Manual: Provides the auditor all of the operational information to
use the Audit software.
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Documentation SystemConflicting Information
Manuals within the IOSA documentation system are not
revised concurrently, thus creating a possibility of
conflicting information in different manuals.
In case of conflicting information in different IOSA
manuals, the information contained in the manual with
the most recent revision date will be deemed valid.
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IOSA Standard Manual
(ISM)
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ISM Purpose
The IOSA Standards Manual (ISM) to provide the
Operational standards, recommended practices,
associated guidance material and other supporting
Information necessary for an Operator to successfully
prepare for an Audit.
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ISM Structure Introduction
Section 1, Organization and Management System (ORG)
Section 2, Flight Operations (FLT)
Section 3, Operational Control and Flight Dispatch (DSP)
Section 4, Aircraft Engineering and Maintenance (MNT)
Section 5, Cabin Operations (CAB)
Section 6, Ground Handling Operations (GRH)
Section 7, Cargo Operations (CGO)
Section 8, Security Management (SEC)
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Sources for IOSA Standards and
Recommended Practices (ISARPs)
The safety and security requirements published in the
ICAO Annexes are the primary source for specifications
contained the ISARPs.
Safety and security requirements in the ICAO Annexes
used as the basis for ISARPs are those that are
applicable either directly or indirectly to the air operator.
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IOSA Program Manual
(IPM)
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IPM Contents 0. Introduction
1. IOSA Program management
2. AO Accreditation
3. Auditor qualification
4. Auditor training
5. ETO accreditation
6. The Operator’s responsibilities for IOSA registration
7. IOSA registration
8. Audit Program
9. IOSA Audit Report (IAR)
10. Audit sharing
11. Dispute Resolution
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IPM applicability This IOSA Program Manual (IPM) contains standards that govern
all aspects of the IOSA Program for the purpose of achieving a
standardized and consistent audit product.
Standards in this manual are applicable primarily to:
1. Accredited Audit Organizations (AOs), that will conduct
audits under IOSA;
2.Operators that will be audited under IOSA;
3. Endorsed Training Organizations (ETOs), that will provide
IOSA Auditor Training; and
4. International Air Transport Association (IATA), who are the
stewards of the IOSA Program.
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IOSA Auditor Handbook
(IAH)
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IAH Purpose
The IAH serves as the primary source for the procedures and
guidance material to the auditors to achieve the highest level of
standardization in terms of audit conduct and the application of
the IOSA Program Standards.
The IAH is under continuous review and change in order to
ensure it reflects the latest information in terms of operational
issues, audit techniques and Program changes.
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Contents of the IAH Sections
The IAT course presentations try to mirror the flow of the
IOSA audit.
The contents of the most important parts of the IAH are
developed in the following sessions.
This session provides an overview of the IAH.
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Q5 Auditee Manual (Auditee)
Guidance for auditee how to work
with Q5
(only Corrective Action Records are
available to Auditee)
Guidance for, and completion of:
- Root Causes;
- Planned Corrective Actions; and
- Final Corrective Actions.
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ISM Definitions and
Terms
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Standards: « SHALL » Must - Mandatory
Example: ORG 1.2.1 - The Operator shall have a corporate policy that commits the organisation to continual improvment of the management system
Recommended Practices:
« SHOULD » Optional – Recommended
Example: ORG 3.1.1 - The Operator should have a corporate policy that supports implementation of a non-punitive reporting system .....
(Note: the should is always in italics )
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Mandatory Observations
The AO must perform the Mandatory Observations (MOs)
Use of the IOSA Observation checklists is recommended
IPM reports the MOs in:
Tables 8.1 : report description and applicability per each
discipline's section
Table 8.2: reports operational notes (General and
discipline specific
The Observation checklists are published in IOSA Website
and Extranet (word files)
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Interim Corrective Action (ICA)
If an AO is considering the use ICA, IATA must be
contacted for review and approval.
Specific conditions, limits, precautions and procedures
apply.
CARs must be completed according to the specific
procedure.
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Parallel Conformity Option –PCO
There have been occasions when the Industry could not
conform to certain technical and operational
specifications, due to unforeseen technical, logistical or
other factors
A PCO is provided for selected ISARPs to allow an
Operator to achieve conformity by optional means with
an expiry date.
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Active Implementation – AI
Active Implementation permits an Operator to be in
conformity with a designated ISARP based on active
execution of an acceptable Implementation Action Plan
(IAP)
The acceptance of an IAP must be based in risk analysis
to avoid unacceptable operational risk
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Notes and symbols - 1
Before the ISARP:
<PA> : ISARP applicable only to passenger flights
operations with a cabin crew in the passenger cabin
<AC> : ISARP applicable only to cargo flights operations.
: ORG ISARP is repeated almost verbatim in one or more of the other 7 sections of the ISM.
: ISARP is also contained in ORG Section and has been repeated almost verbatim
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Notes and symbols - 2
Located after the ISARP:
[SMS] the provision specifies one or more of the elements
of a safety management system (SMS)
(GM) indicates existence of associated guidance material
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Guidance Material (GM)
Information that supplements or clarifies the meaning or intent of an ISARP.
Provides additional detail to enable auditors to understand what is required.
Audit specifications are contained only in the ISARPs, never in the GM – a nonconformity cannot be recorded based on information in the GM.
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POLICY
PROGRAM
PROCESS
PROCEDURE
“A specified method of
carrying out a process”How to Seal
Aircraft Doors
“A planned course of action
that is implemented in a
controlled manner”
Overnight Securing of
Aircraft
“An organised set of processes
directed toward a common
purpose, goal, or objective”
Security
Manual
“The stated intentions and
direction of a company”
“ABC Airlines follows the highest
national and international
security standards”
IOSA Elements – Example of a Security Manual
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ORG
Repeated Provisions
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ORG Provisions repeated in other Disciplines
26 Key ORG ISARPs (and additional SMS provisions) are
repeated in the other 7 disciplines.
These ISARPs are essentially the same specification,
repeated across the other IOSA disciplines.
Provide fundamental assessment of overall organization and
management structure for each of the 26 specifications.
Identified by a triangle pointing right ►for the ORG provisions,
and by a triangle pointing left ◄ for the other disciplines
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FLT ◄
SEC ◄MNT ◄
ORG "►"
DSP ◄
CAB ◄
GRH ◄
CGO ◄
Key Examples:
> Management continuity
> Quality Assurance Program
> Monitoring of external service
providers
Repeated ORG provisions
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Functional Continuity vs. Silo System
FLT DSP MNT CAB GRH CGO SEC
A group of independent or fragmented units
Departments may function well
Intra-communication well established
But lacking continuity or corporate-wide, inter-departmental communication
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Repeated ISARPs: “House of ORG”
SEC
CGO
GRH
CAB
MNT
DSP
FLT
“Repeated ISARPs“
ORG 1.4.1
“Communication System”
(corporate level)
FLT 1.4.1
“Communication System”
(departmental level)
GRH 1.3.1
„Communication System“
(departmental level)
Functional continuity ensures the entire organisation works as a system.
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Isolated vs. Systemic Findings
isolated non
conformity in
GRH onlySEC
CGO
GRH
CAB
MNT
DSP
FLT
GRH 1.3.1
„Communication System“
(departmental level)
A single non conformity in one of the sections (eg. GRH) will not be
considered to have an effect on conformity at corporate(ORG) level
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Isolated vs. Systemic Findings
GRH 1.3.1
„Communication System“
(departmental level)
CGO 1.3.1
„Communication System“
(departmental level) SEC
CGO
GRH
CAB
MNT
DSP
FLT
Results in a
finding in ORG
Multiple nonconformities in other disciplines will confirm deficiencies at
corporate (ORG) level
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Overview of the other
IOSA Disciplines
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General structure of the ISMBesides ORG, the ISARPs for the other operational
disciplines are organized into 7 sections in the ISM: FLT, DSP, MNT, CAB, GRH, CGO & SEC
ISARPs are supported by Guidance Material (GM) and Tables, which contain additional information .
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General structure of ISM (Cont’d)
1. ORG – Organization & Management System – 75 ISARPs
2. FLT – Flight Operations – 295 ISARPs
3. DSP – Operational Control and Flight Dispatch- . 115 ISARPs
4. MNT – Aircraft Engineering & Maintenance. - 98 ISARPs
5. CAB – Cabin Operations – 123 ISARPs
6. GRH – Ground Handling Operations. - 98 ISARPs
7. CGO – Cargo Operations. 69 ISARPs
8. SEC – Operational Security . 66 ISARPs
IOSA Audit Scope
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General structure of ISM (Cont’d)
All 7 disciplines follow this framework and layout:Chapter 1 - Management and Control
Chapter 2 - Training and Qualification (*)
Chapter 3 - Line Operations (*)
Chapter 4 - Additional provisions specific to discipline
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Chapter 1. Management and Control
Chapter 1 contains many commonalities between the 7
sections:
The 26 « Repeated ISARPs » per discipline
copied verbatim from ORG 1 (Management &
Control) and ORG 2 (Documentation & Records)
Sub-sections follow the same order
Similar ISARPs generally have the same number.
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Chapter 1. Management and Control (Cont’d)
There are specific differences between sections,
under the following headings:
Organizations and structures
Operational personnel responsibilities and qualifications
Provision of human resources
Communication and access of personnel to information
Operational policies
Ops Manual and specific manuals, structure and content
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Chapter 2. Training & Qualification
Details of training programs for operational personnel in each
ISM section are specified under the following headings:
Training Organization & Management
Training Manual
Resources, facilities and training aids
Instructors/Examiners training and qualifications
Program continuous improvement
Training syllabi elements
Special Qualifications
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Chapter 2. Training & Qualification
Training specifications follow ICAO SARPs and the main FAA
and EU OPS requirements.
All the following training programs are included:
Crew qualification (flight and cabin)
CRM, Human Factors
Training program for flight operations officers (FOO)
Dangerous Goods Training.
Advanced Qualification program (AQP) for flight crew
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Chapter 3. Line Operations
Each section contains details of processes, procedures,
instructions and policies related to line operations activities.
Includes shared ISARPs e.g.: De-anti icing, ETOPS, cabin-
flight deck coordination, fuel program, Dangerous Goods
training.
All ICAO Annex 6 SARPs, primary FAA, EU OPS
requirements and recent /current industry best practices are
integrated in the ISARPs.
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Chapter 3. Line Operations (Cont’d)
Topics addressed in the FLT Section :
Common Language
Personnel responsibilities, qualifications, hiring
Scheduling , flight & duty time limitations
Flight Preparation
Fuel, Weight/Mass and Balance, Flight Plans
Aircraft Preflight and Airworthiness
Ground Handling
Airspace Rules, In-flight Operations
Flight deck policy and procedures
Flight Deck, Passenger Cabin, Supernumerary Compartment Coordination
Non-Normal and Emergency Operations
Reporting Requirements
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Chapter 3. Line Operations (Cont’d)
FLT 3.10.2 If the Operator is authorized to conduct certain portions of a
commercial flight under VFR, the Operator shall have a policy and procedures
that:
i) Specify the type of flight plan to be filed with the appropriate ATS unit;
ii) Specify how an IFR Clearance is to be obtained (departures) and/or cancelled
(arrivals);
iii) Require current meteorological reports or a combination of current reports and
forecasts to indicate that meteorological conditions along the portion of the flight to
be flown under the visual flight rules will, at the appropriate time, be such as to
render compliance with these rules possible. (GM)
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Chapter 3. Line Operations (Cont’d)
FLT 3.10.3 The Operator shall have guidance that addresses the use of standard
radio phraseology when communicating with ATC. Such guidance shall include, as a
minimum,instructions for:
i) Clearance acceptance and read-back;
ii) Use of call sign.
FLT 3.11.17 The Operator shall have a policy and procedures that define a sterile
flight deck during critical phases of flight, to include:
i) A protocol for intra-flight deck communication;
ii) If the Operator conducts passenger flights with cabin crew, a protocol for
communication between the flight crew and cabin crew;
iii) The mandatory use of headsets and boom microphones for communication with
ATC;
iv) A restriction of flight crew activities to essential operational matters.
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Chapter 3. Line Operations (Cont’d)
FLT 3.11.18 The Operator shall have a task sharing policy and
guidance that defines and addresses the division of duties
related to flight crew member operational tasks, to include, as a
minimum:
i) The use of checklists;
ii) PNF/PF duties for all phases of flight;
iii) PNF/PF actions during manual and automatic flight. (GM)
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Chapter 3. Line Operations (Cont’d)
FLT 3.11.20 The Operator shall have a policy and procedures that require flight crew
members to crosscheck and confirm critical actions, to include:
i) Aircraft configuration changes (landing gear, wing flaps, speedbrakes);
ii) Altimeter bug and airspeed bug settings, as applicable;
iii) Altimeter subscale settings;
iv) Altitude (window) selections;
v) Transfer of control of the aircraft;
vi) Changes to the Automated Flight System (AFS)/Flight Management System (FMS)
and radio navigation aids during the departure and or approach phases of flight;
vii) Weight/mass and balance calculations and associated AFS/FMS entries;
viii) Performance calculations or inputs, including AFS/FMS entries.
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Chapter 3. Line Operations (Cont’d)
Topics addressed in the DSP Section :
Coordination with flight crew
Personnel responsibilities, qualifications, selection, hiring
Flight Preparation
Flight Planning
Fuel, Weight/Mass and Balance, Flight Plans, Load Control
Flight Monitoring
Non-Normal and Emergency Operations
Reporting Requirements
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Chapter 3. Line Operations (Cont’d)
Topics addressed in the CAB Section :
• Common Language
• Flight deck Coordination
• Qualifications & requirements
• Flight Preparation and Aircraft Preflight
• In-flight Operations
• Emergency Operations
• Reporting Requirements
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Chapter 3. Line Operations (Cont’d)
Topics addressed in Chapter 2 of the MNT Section:
Maintenance Planning
Parts Installation
Deferred Maintenance
Continuing Airworthiness
Repairs and Modifications
Defect Recording and Control
ETOPS
Aircraft
Electronic Navigation Data Management
Reduced Vertical Separation Minima (RVSM)
Reporting to the Authority
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Chapter 3. Line Operations (Cont’d)
Topics addressed in the GRH and CGO Sections:
Personnel Responsibilities and Qualifications
Icing Conditions
Fuel, Weight/Mass and Balance, Load Control
Passenger and Baggage Handling
Airside Operations. Aircraft Loading, Ground Support Equipment
General & Special Cargo, Dangerous Goods, Live Animals and
Perishables
Unit Load Device
Combi Aircraft Operations
Emergency Operations
Reporting Requirements
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Chapter 3. Line Operations (Cont’d)
Topics addressed in the SEC Section :
Security Operations
Access Control
Aircraft Security
Carriage of Weapons
Passengers, Supernumeraries, Cargo Attendants and Cabin Baggage
Special Category Passengers
Hold Baggage
Cargo and Mail
In-flight, Catering and Other Supplies
General Protection
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Chapter 4. Additional specifications
Detailed specifications which relate to a particular operational
activity, such as:
Engineering
Specific systems and equipment
Special activities (fueling, de-anti icing)
Special requirements (fuel & oil, oxygen, …)
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Chapter 4. Additional specifications (Cont’d)
Example
FLT 4: Operations Engineering Specifications
• 4.1 - Aircraft Performance
• 4.2 - Navigation and Facilities
• 4.3 - Aircraft Systems and Equipment Specifications
• 4.4 - Cargo Compartment Systems and Equipment Requirements
• 4.5 - Flight Deck Security Equipment Requirements
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Module summary
The IOSA documentation is structured and
controlled; it is built for a fair and
transparent audit
The ISM contains many provisions that
allow flexibility to the operators
A number of provisions are inter-linked, to
capture the overall functioning of the
operator
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Questions ?