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Teamwork
Constructive Communication
By
of the
FOOD AND AGRICULTURE ORGANIZATION OF THE UNITED NATIONS
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Monika SchneiderConsultant, Policy Assistance Support Service, Policy and ProgrammeDevelopment Support Division, FAO
TeamworkConstructive Communication
About EASYPol The EASYPol home page is available at: www.fao.org/easypol
EASYPol is a multilingual repository of freely downloadable resources for policy making in agriculture, rural development and food security. The resources are the results of research and field work by policy experts at FAO. The site is maintained by FAO’s Policy Assistance Support Service, Policy and Programme Development Support Division, FAO.
Related resources:See the Training Path Policy Learning Programme 2009 for other related resources. Download theProgramme Summary for background information and the Overview of the Programme Modules and Sessions for a complete list of resources developed for the Policy Learning Programme 2009. FAO Policy Learning Website: http://www.fao.org/tc/tca/policy-learning/en/
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Roadmap
Technical and process oriented
Country Plans
LearnGoal-oriented teamwork
Learn Constructive Communication
Apply in Module 1 • Southland study
Apply in Module 2•Teamwork exercises
Apply in Module 3• Negotiation skills• Communication theory• Interpersonal power
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Goal-oriented Teamwork
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Brainstorming
Presentation of the systematic approach to perform shared
tasks
Practical team task
Evaluation of team task and team process
Content of teamwork session
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How would you describe teamwork?
Brainstorming task
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Clear goal
Defined roles
Participative leadership
Open and clear communication
Effective decision making
Balanced participation
Valued diversity
Managed conflicts
Positive atmosphere
Characteristics of successful teams
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1. Phase: Clarify the task
2. Phase: Agreeing on goals
3. Phase: Gathering information
4. Phase: Deciding what has to be done
5. Phase: Preparing a plan
6. Phase: Implementing the plan
7. Phase: Review
Systematic approach of teamwork
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Groupwork Teamwork1. Build up ad hoc group to fulfill a
task.
2. Members operate based on individual and cultural background.
3. Roles develop.
4. Group works immediately on tasks.
5. Feedback is not foreseen.
1. Build up systematically to find high quality solutions for complex tasks.
2. Team members agree on joint rules and procedures.
3. Prior agreed roles: Team-leader, time keeper, visualisator...
4. Team clarifies purpose and objectives in the very beginning as part of the process.
5. Time for reflection on process and conflicts foreseen.
Characteristics of ...
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Guards! Subject
! Atmosphere! Participation
! Time
Tasks of team leader
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Shares responsibility and glory
Is supportive and fair
Creates a climate of trust and openness
Role of team leader
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A group is not yet a team.
Roles and rules are agreed and respected by all team
members.
It is indispensable to clarify purpose and goal at the
beginning.
Goals can only be achieved through a systematic
approach agreed by all team members.
Key messages of goal-oriented teamwork
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Participants are to conduct a survey of
the facilities of the David Lubin Library
(Building A, ground floor) and
present the results in a plenary session!
Team task
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Observation Reason Plan
What did you
see, hear,
experience?
Why? Possible future
improvements?
Observations
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Explain the process the group went through
and
present your findings to the plenary
Group task
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Fulfilling the task is not important!
B U T
Analyzing the process
and learning from
successes and failures!
Method: experience-oriented
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The more human senses are involved in
perceiving information, the better you
memorize facts.
What you experience by yourself you
will easily memorize.
Method: experience-oriented