People Want to Collaborate Their WayMore Technology Choices Are Available Than Ever Before
They want mobility.
They want applications that make them
more productive.
They want easy and intuitive user experiences.
They want device choice.
They want to collaborate with whom they want,
however they want to.
Project management with video yields a ninefoldincrease in performance
Video-based meetings end sooner and achieve better results
Participants in meetings with video retain information nearly 40 percent better than with a phone only
The Value of High-Quality, Anytime Video Collaboration
Collaboration Is Increasing
97% agreed that they
use VC more than
2 years ago
95% agreed that VC is
more reliable than
2 years ago
92% agreed that VC is
easier to use than
2 years ago
71% agreed that they
have more video rooms
in their company than
2 years ago
Find a Balance Between User and IT Needs
Ease of use and quality
Key Concerns
Scaling collaboration
for every user
Simplicity of
deployment
Getting the bestROI from new andexisting investments
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
Quote
1
Order
2
Customer
Registration
3
Provisioning
4
Customer
Enablement
5
Customer
Adoption /
Renewals
6
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Harvard Business Review
bring people together
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Wide Variety of Collaboration Needs
Wide Variety of Collaboration Technologies
Mobile, Office, Home,
Inter-Company Smartphones, Tablets,
Laptops, Thin Clients
Video, Voice, Web,
Social, Business Apps
Cloud On-Premise
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
ANY CONTENTANYWHEREANY DEVICE
INTEGRATED COLLABORATION EXPERIENCE
Video handled as Easily
as Voice, Data
Flexible Access
from All Clients
Richest Experience
in Any Location
Secure
Mobility
Wide Variety of Collaboration Needs
Wide Variety of Collaboration Technologies
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
UnifiedCommunications
TelepresenceCollaborationApplications
CustomerCollaboration
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
Cisco WebExLeads the Market
52%Market Share
Source: Synergy Research 2012
CiscoWebEx52%
InterCall 4%
Adobe 5%
Others 10%
Citrix Online
20%
Microsoft 9%
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
Participants from over 231 countries
2.2 Billion meeting minutes per month
39+ Million meeting attendees per month
Over 9 million registered hosts worldwide
3.8 Million mobile downloads
The Power of Meetings
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
Hub
Cisco WebEx Cloud
Global Scale
Optimized for Collaboration
and Content Distribution
Highly Availability,
Performance/Spee
d
Multi-layer Security
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
People-Centric
Expand value proposition
Cross-company collaboration
Simple offers, IT Administration
Cisco product integration
Easy to use, adopt
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20Cisco ConfidentialCisco Confidential© 2012 Cisco and/or its affiliates. All rights reserved. 20
Cisco WebEx Meetings –Solution Overview
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
Next Generation WebEx Conferencing Platform
• Introduces the complete
meeting lifecycle with
Meeting SpacesPrepare, meet and follow-up
• Enriched user experienceFile sharing, comments, contacts,
avatars and chat
• Two-way Video and VoiP
on MobileWebEx anywhere, anytime on
any device
• Elevated Video
ExperiencesHighly accessible for effective
collaboration
Available June, 2012
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
The Complete Meeting Lifecycle
• Invite attendees
• Share files
• Share agenda
• Discuss goals
• HD Video support
• Integration with
Meeting Space
• Avatar support
• Share notes
• Share recording
• Assign follow-ups
• Share more files
• Schedule next meeting
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
An Entirely New Way to Collaborate and Share from the Cloud
Complete Meeting Lifecycle
Related Documents
Recordings and Discussions
File Sharing
HD Conferencing
Real-time Screen Sharing
Mobile Meetings
Attendee Organization
Documents Distribution
Integrated IM and Presence
1 PREPARE 2 MEET 3 FOLLOW UP
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
NOW General Available
• Introducing Meeting Spaces - a new way to prepare, meet andfollow-up
• Document library and file sharing
• Two-way video and VoIP on mobile devices
• 720p HD Video
Single Identity, administration and Open APIs
Integrated IM and presence
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
• Create highly engaging webinars and web events
• Manage events end-to-end, from invitations to follow-up
• Qualify, track, and cultivate leads for your sales pipeline
• Capture attendee information for sales and marketing databases
•Highly interactive experience
•PowerPoint and application sharing
•High-quality video
•Q&A, chat, polling
•Customized email management
•Automated registration and lead scoring
•Flexible integrated audio
•Supports up to 3,000 event participants*
*A maximum of 500 participants can see live presenter video in video-enabled events.
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
• 720p High Definition video in the main session
• Integrated audio
• Breakout sessions and hands-on labs
• Quick response tools
• Robust testing and reporting features
• Provide highly effective, live instruction - to anyone, anywhere
• Capture and post session recordings for self-paced learning and review
• Create a dynamic, interactive learning environment
• Engage learners and manage participation to maximize information retention
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
High quality two-way video
Click-to-Chat
Application, web, streaming
video and document sharing
Integrated PSTN or VoIP audio
Network based recording
• Improve customer experience, decrease time-to-resolution
• Collect system information and control desktops to resolve issues fast
• Easily queue and route support requests with an integrated WebACD system
• Decrease costs while increasing your support team's productivity
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
A natural face-to-face video experience with WebEx
• 720p High-definition video: WebEx
Meetings, WebEx Meeting Center,
WebEx Training Center
• 360p High-quality video: WebEx Event
Center and WebEx Support Center
• Two-way video for WebEx Meetings,
Meeting Center on iPad, iPhone and
Android tablets
• Integrated TelePresence experience with
WebEx Meeting Center
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
Android
smartphones
and tablets
iPhone, iPod
touch, iPad
BlackBerry
smartphones
Preinstalled
on Samsung
Omnia Pro 4
Mobile Browsers:Symbian,
Windows Mobile
Leader in mobile meetings – 2.7+ Million mobile downloads
•Host, join, start, schedule meetings
•Audio conference (callback or call-in)
•View shared content, live annotations
• Public and private chat
•High-quality, 2-way multipoint video (iPhone, iPad,
Android tablets)