Taking Healthcare Outsourcing
Services to New Heights
Alejandro P. Melchor III
Deputy Executive Director for ICT Industry Development
Information & Communications Technology Office,
Department of Science & Technology
Keynote Address for HIMOSC 2012
Nov. 6, 2012- Intercontinental Hotel, Makati City
“The US healthcare outsourcing market is a $100-
billion worth opportunity waiting to be explored.”
- Ritesh Idnani, SVP and COO of Infosys BPO
* According to Medicare’s Office of the Actuary, as quoted in Associated Press article “US health care spending to reach $13,710 per person by 2020, government says”
• US healthcare spending ↑
- 2011: $2.7 Trillion
$8,650 per person
- 2020: $4.6 Trillion
$13,710 per person
• 20% of US GDP
1 of every 5 dollars
will be spent on healthcare
The Philippines is uniquely positioned to become the destination of choice for Healthcare BPO
• Abundant talent supply of nurses
• Philippines is already #2 in
Healthcare Information
Management Outsourcing
• 172% segment growth in 2011
indicates the market is selecting
the Philippines
• The “Care Factor” may be the
tipping point
We are #1 in call centers and we
intend to become market leader in UK & Australia
We intend to attain world
leadership in 4 more fast growing services
We intend to double our market
share in 3 other fast growing services
Voice BPO
Healthcare Information Management Outsourcing
Finance & Accounting Outsourcing
HR Outsourcing
Creative Process Outsourcing
IT Outsourcing
Engineering Services Outsourcing
Multilingual BPO
ICT-enabled Creative Industry Development
Philippine Technological Council
Stepping Up the Value Chain Program
Growth Program for the Healthcare Information Management Outsourcing Sector
Industry Capability Talent Development
Marketing Research and Information
• Growth programs
• National events, conferences
• Building niche capabilities
• International cooperation
• Resource mobilization
• Training, certification and credentialing
• IT-BPO Sector Road
Map, including HIM
• HIM Industry Research
• Marketing collaterals
• Career marketing
• International
Marketing & geo-
footprint expansion
• Image promotion
• Curriculum Development for HIM courses
for Medical Coding and Billing
Talent Development: Medical Coding Training & Certification Pilot
Implementing Partners:
• January 21-26, 2013 • 5-day boot camp designed to get a Certified Professional Coder (CPC) certification • 30 participants from HIMOAP Member companies
Nomination & Selection of Participants begins November 2012 Please watch-out for HIMOAP Announcements
Talent Development:
TESDA courses developed in partnership with Industry
Source: Technical Education and Skills Development Authority
Talent Development: Recommendations on free online courses
Source: www.coursera.org
Clinical Terminology for International Students
University of Pittsburgh
Valerie Swigart, Ph.D., RN, and Michael Gold, Ph.D.
6 weeks, 2013
Health Policy and the Affordable Care Act
University of Pennsylvania
Ezekiel Emanuel, MD, PhD
8 weeks, 2013
Brief on free online courses:
- Posted to Website & Facebook
Marketing: Development of Marketing Collaterals
http://www.bpap.org/publications/research/investorprimer2012
Career Marketing: Nine ICT Roadshows in the Next Wave Cities for 2012
Palayan, Nueva Ecija
Zamboanga City
International Marketing: Geo-footprint Expansion
• 2008-09 crisis has caused a European- wide shift to BPO & shared services • Arab Spring has created new outsourcing opportunities in Middle East • IT-BPO growing fast in Asia Pacific/ Aus-NZ
Back-to-back with…
Marketing the Filipino Global Knowledge Professional Who Cares for You and Your Business
Rationale: The “Care Factor” can be the decisive edge in Healthcare BPO
Filipino Call Center Workers
Care for YOU as a client
Filipino Nurses Care for YOUR
HEALTH and WELL- BEING
Filipino OFWs Care for
YOUR Family and Children
The market already knows that…
Filipino Global Knowledge Professionals
Care about YOU and YOUR BUSINESS
Next: Help the market
connect the dots…
Filipinos…
• A people of heart
• A people of great compassion
• People who CARE about you and your business
The “Care Factor” may be the Tipping Point
Industry Capability: Develop a niche capability in Analytics
Research and Information: Road Map 2016 Update & the IT-BPO Segment Road Map
Road Map 2016 Update
Research and Information: e-Resources posted on Blogsite and Facebook
Website: http://phillipineictdevelopmentgroup.wordpress.com/
Department of Science and Technology-
Information and Communications Technology Office
http://www.bpap.org/publications/research/investorprimer2012