Download - Supervisory Skills
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Management Skills
Performance Improvement
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Definition
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Definition
• Supervisor or Manager is the person who lead a team of people to achieve targets and goals set by the organization
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Sharing experience
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ORGANISATIONAL LEVEL
TOP MANAGERS
MIDDLE MANAGERS
FIRST-LINE MANAGERS
OPERATIVES
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FIRST-LINE MANAGERS
Supervisors responsible for directing the day-to-day activities of operative employees
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MIDDLE MANAGERS
Individuals at levels of management between the first-line manager and top management
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TOP MANAGERS
Individuals who are responsible for making decisions about the direction of the
organization and establishing policies that affect all organizational members
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Operatives
People who work directly on a job or task and have no responsibility for overseeing the
work of others.
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Process
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ORGANIZINGPLANNING
LEADINGCONTROLLING
MANAGEMENT
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PLANNING
1. Defining goals2. Establishing strategy3. Developing plans to coordinate activities.
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ORGANIZING
1. What tasks are to be done2. Who is to do them3. How the task to be grouped4. Who reports to whom5. Where decisions are to be made6. Length of time
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LEADING
1. Motivating employees2. Directing the activities of others3. Selecting the most effective
communication channel4. Resolving conflicts
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CONTROLLING
1. Monitoring performance2. Comparing performance with goals3. Correcting any significant deviations
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DOING
• 10 % -50%
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FIRST LEVEL MANAGERS
Planning, 15%
Leading , 51%
Controlling, 10%
Organizing, 24%
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MIDDLE MANAGERS
Planning, 18%
Organizing, 33%Leading , 36%
Controlling, 13%
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TOP MANAGERS
Planning, 28%
Organizing, 36%
Leading , 22%
Controlling, 14%
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0%
10%
20%
30%
40%
50%
60%
Planning Organizing Leading ControllingFirst-Level Manager Middle ManagerTop Manager
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ToolsOptimum results
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Delegation
• explain why job is important• define results wanted• authority• agreed on deadline• ask for feedback• set up controls
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Problem Solving
• Work changing• Focus on system: Dr Juran • 80% System 20% People• Service Industry 30-80% loss in non value
added job
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Tools
• SWOT• FISHBONE• ACTION PLAN
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SWOT
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SWOT Analysis
What is SWOT Analysis?- Tools for auditing an organization and its
environment.- 1st stage for planning.
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• S – Strength (Kekuatan Dalam)• W – Weaknesses (Kelemahan Dalam)
• O – Opportunity (Peluang Luaran)• T – Threat (Ancaman Luaran)
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Strength Weakness
Opportunity Threat
Internal
External
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Fishbone
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Action Plan
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